Surgery schedule through Panorama Orthopedics with a surgeon about to retire for July 3…read more Rescheduled to July 10. I could not get the center to respond for several issues. First, the preauthorized charges I had questions about. Second, they couldn't decide which meds I should or should not stay on. Third, I had questions about what I'd heard about the unreported pelvic exams on women during surgeries and wanted to express I was not giving consent. I couldn't get anyone to return calls and I left plenty...until the very last minute. I just went off the meds completely because no one called. Someone from billing finally called. Got decentish info on the SA stuff. I had plenty to prepare because I'm all alone. Had a to join Care.com to figure a ride, find a driver, prepare meals ahead of time, expensive RX to pu, Leg cushion to elevate purchased, etc. Just a lot of arranging the house, getting it all set up so I'd be organized and set up for success. Got to surgery and was all prepped to go when the surgeon came in and asked what we were doing today. When I told him he said, uhm, no. HUH? I repeated what I KNEW we were doing. This is his last day of surgery and then he's retiring. Acts like I'm trying to super-size my surgery! Goes nuts! Runs in with my folder and shoves it in my face. READ IT! It says nothing about this other. I'm lying there trying to stay grounded before the inevitable trigger reaction hits. I was shaking. He storms out and is cursing and pacing on the other side of the curtain, saying all manner of baloney. Comes in and I advocate for him doing the part of the surgery that he specializes in, the reason he was referred. I take the hit and say, I'll just go to the next guy for the rest. He's still apoplectic. Finally the anesthesiologist comes in with management. Says, we don't feel like you trust us here. Uhhhh. LOL
I say, look. I get it. It's his last day. He's slammed. But, I know why I'm here. If you can get your surgeon on track, I'm fine. I understand about the other three issues, but they are non issues at this point. If I felt that way I wouldn't be here. I tell them it was a lot to get here and I'd rather he just do it. It's his last day. He says, nope. Sending you home. I tell him. I've explained as best I can. I'm trying to advocate for myself. I've told you that I have other surgeries following, but they want this one done first. This would put everything out of whack. But, ultimately I don't have any of the power or control. He laughs mockingly and says, YOU HAVE ALL THE POWER! Uhhhh. LOL
In that case, let's proceed. No. LOL. He brags, we know lots of surgeons, we'll just reschedule you in a couple of weeks. I ask what about all the money I'm out. Like the driver? He says, she's your sister. And, that's when my lie is out. As part of the SA stuff they recommended that you always go with family because you don't want to low-hanging fruit. If you have family there you are more protected. My new driver friend says, We're sisters in Christ, so put sister. LOL. So, I did. Now I have to tell the truth. She's not my sister. We said that for protection. I am actually paying her. He is furious, but says they'll pay her. Storms out. Within minutes I am having everything stripped off in the fastest manner ever. I'm sitting there crying saying, I feel like I'm in trouble. No, you're not in trouble. It's fine. I ask, how are we paying this lady? She gives me her business card and says to email her the receipts. I ask, what about my prepayment. Do I need to go to the front desk? No, it's already been refunded.
No, it certainly was not and I had to fight for months!!!! Months! Even Wells Fargo said it wasn't fraudulent. So, I marched down there and the gal finally refunded it. I asked about the interest since they lied about it and tough donuts. I asked again about the $125 and the original gal that's card I had came out. This all happened last July. I still haven't seen it. I keep getting the runaround. We're medical, so it's hard to refund this. Tough. I'm still out the interest, the RX costs, over $100. I'm out the $77 x 2 for Care.com, the Amazon leg thing. WTHeck.
Called Panorama within the first couple of weeks and the billing gal had it all figured within 90 seconds. She said when they rescheduled your surgery all the information wasn't input. That's the problem. They refunded their portion same day. No call was ever returned though I did ask to speak to management. No surgeon was ever recommended. At one point the gal offered me a credit to the facility for the $125. You have got to be kidding! I think not!
There is zero accountability here. It was by far the most unprofessional experience I have ever had the displeasure to live through. They didn't give a rip about the trauma, about the inconvenience, the cost. Avoid at all costs!
