So they actually have a policy that if you show up close to 8 and they have a line they will turn you away at 7:45. Did not know that so when I showed up and the door was locked and the woman behind the counter looked at me like I had 7 heads each with different colors, I was a baffled as im sure she was. Can't speak on the care read more

Had to come in for a visit because of possible conjunctivitis. Have had pink eye more than once in my life and needed medication and confirmation. The people at Urgent Care were friendly and quick to notice everyone who walked in. Everything can be done online, even registration. Ms Sonja (front desk) was very cordial. I registered and within 20 minutes was in the back waiting for the physician. Easy and kept me informed. 2 other patients ahead of me, quick and responsive. I was out within an hour. The Practitioner was very attentive, she gave me all the information I needed and asked all the right questions. I definitely will return where needed. Highly recommend. Watch for construction they are very easy to find next to In and Out Burger. read more

I went in yesterday after cashing my head open on the edge of the counter. I didn't think it was that bad but was encouraged to go in and have it looked at and I'm glad I did. I found the check-in process to be easy and appreciated. the estimated wait time. There weren't many people in the waiting room when we arrived, but we were told that an emergency had come in just before I arrived, which extended the wait time. I think my total wait time ended up being an hour instead of an anticipated half an hour. I'm not sure if it was a nurse or physicians assistant that saw me first, but she was nice and polite. Took all of my vitals. Listen to my explanation of what happened. She went to get the Doctor Who came in a few minutes later and had to move me to a different area so she could wash my head. Both the nurse and the doctor explained everything as we went along the doctor offered to take pictures of my head so I could see how big the gas actually was and she took pictures again after she put in the staples. I think I was done within 30 minutes of being taken into the back. I didn't feel rushed they explained everything. They explained the aftercare and the doctor called in a couple of prescriptions for me while I hope I don't have to visit urgent care anytime soon. If it comes up again, I would go back. read more

Care Quality 10+, time a-ok! NO PROBLEMS! ;) Pls remember U R at a CLINIC! Not a major hosp. emergency room!!!! (as if they are any quicker, U drove here!) U can leave & go to a major hosp. emergency room!!!.. good luck! PGN read more

The medical assistant who helped us this morning (I was taking my mom in for high blood pressure among some other things) was very knowledgeable and went above and beyond to be helpful. I forgot to get her name which I regret but hopefully it's clear who I am talking about because she really deserves to be commended for how she cares for her patients. read more

I went last week to take daughter she was sick. Young man walked in smelled the whole lobby and clinic like Marijuana. THIS CLINIC COMPANY NOT CARE ABOUT PEOPLE. ONLY HOW MUCH MONEY THEY GET. Not something I want my sick daughter to experienc, especially at a health clinic that is supposed to make her feel better and safe. My daughter was tested positive for the flu and fever. Daughter her tell her brothers, sisters, Her cousins that she smelt a ugly smell at the clinic was very disappointing and felt like I was failure to daughter as protector. My wife not happy. My daughter is starting elementary asked me why what was smell and asked me over ,over again. What was it? I finally had talk with her. Not the time or the place to have TALK about drugs . I did. My wife and I have been coming here for whole family, we have recommended soo so o many peoples. I will find somewhere else to go. I will tell my friends and family to make sure they go to where I go next. Because this is not the place. Also every time I go, no managers there. Always have problems and no manager. How they supposed to know how clinic doing when they never there. Last time, We went , front desk mean and no patience. I ask Nurse, can I talk to manager, that not right, clinic smelling like Marijuana, even in rooms. Smell like Marijuana. Because nurse Was very kind and made my daughter feel comfortable, I did not ask again and just want to take daughter home. The boy mom came in,started attitudes with nurse because nurse doing right thing. Nurse was nice and professional. Thank you Nurse. That not right, people walking into health place like that. Thank you nurse. Do not go to this clinic. They do not care how people feel, they do not care how they care of the community people only want money, Money, money. Dr's not polite, always rushing. Costs to much. No go. They good and respect people and children at other urgent care. Also not cost so much. Go to other clinic. read more

Julia Fetters, PA was wonderful! The receptionist and Talisha the MT were also so kind. Short wait time, thorough exam & explanation of treatment. 10/10 read more

The service was excellent. Fast and speedy check in. Medical assistant, x-ray tech, and doctor were very helpful and professional. Doctor was extra thorough and trusted her gut to get X-rays. X-rays definitively proved her suspicions of my diagnosis. Will return again due to the great experience. read more

Not a great experience- customer service is lackluster, long wait times and problems with insurance. I appreciate healthcare workers so much but from the get go I wasn't really happy with the level of service. The front desk was not able to accept my insurance and I had to pay a $200 fee (was later reimbursed by my insurance). The receptionist also seemed annoyed with me despite my politeness. I was the first person to check in at 8am when they opened and waited 45 minutes to be seen. The first tech that saw me spent less than three minutes taking my vitals and swabs. I was told lab tests would take 5 minutes and I waited 45 minutes total in the exam room before being seen by a doctor. At one point, I stepped out to ask someone for a time frame and no one was at reception or in the halls. I waited a couple of minutes before going to the back and finding the first tech and one of the receptionists chatting. They said my results had already come back, and asked me if she (not sure who she was at the time) had seen me yet. I said no, and they told me she should be with me soon. Waited another five minutes for the doctor to come in, check my throat and ears and then prescribe me antibiotics. She was at least nice and thanked me for my patience. read more

I would give zero stars but that is not an option. I was refused service because my injury prevented me from signing paperwork properly. The front desk person Elly was rude and dismissive. I asked how long it would take to be seen and she would not answer. She just began saying she was verifying insurance. When I pressed her for a wait time she began speaking in a dismissive tone. At this point I was was actively bleeding from an injury for over an hour and she did not offer any help as she insisted I sign paperwork while I was actively bleeding. I asked to do it later and she said I couldn't and that I would not be seen. I said to my friend who drove me there this is some bs. She then used dehumanizing language and told me she was refusing me service because I swore at her. I was in pain and bleeding and she told me I had to sign something when my hand was obviously was holding my other hand that was bleeding. I have never encountered such cold callous contempt from a receptionist in a healthcare setting. Additionally she humiliated another patient and proceeded to ask him sensitive information full name, DOB, what facility he was treated at, doctors name, etc. and repeated it aloud and loudly. When I asked who the practice manager was she refused to tell me. It took Courtney the xray tech to tell me the name of the office manager. Elly was rude and hostile and has no place as the front face for a medical practice. read more

Staff was very nice and care was good. Charged $502 for one visit and 10 minutes with doctor. My portion was $260. Seems very high.

Went in early last Friday because I wasn't feeling well , gave them a specimen sample , was told they'd have results by Monday ...it's fucking Wednesday and I haven't heard a word even after calling a bunch this week . I wasted my time and spent the weekend sick as shit because these fucks would rather eat hot Cheetos and gossip at the front desk in stead of helping sick people . It's bad enough I had to wait over an hour when I was the only one in the lobby . I will never put my health in the hands of these bastards . Bad attitudes and lack of professionalism in the healthcare world are not needed . This place needs a revamp asap . You're dealing with the health of individuals....the kids you place behind the desk and in those rooms aren't what's needed !!! Make changes please and thank you read more

Money better spent at St. David's ER in PF. Actually got the care and medications needed for my condition. Wish I could get my $206 back.

Lets start with my first visit three days ago. I was told via phone call that I had been roomed and needed to get there asap. I would be able to go right into a room upon arrival. Fast forward 15 minutes. My room was given away and I was made to wait 50 minutes before being seen. Left with medication prescriptions. 3 days later symptoms were not better, so I went back. Again, advised my room was ready and I needed to get there. I walked in at 10:25 which is my appointment time. After almost 30 minutes of waiting I was finally brought back to my room. I was told to put a mask on or I couldn't be seen. Mind you I was there just a couple days ago, no mask, no problem. I at first politely said I would not be putting on a mask. After being told several times "its our policy". I decided to leave. I'll be filing a complaint with the Department of Health against Chad Kraft for Malpractice and discrimination. Utterly detestable. read more

I am a current HCA employee. This is my 2nd time to visit the urgent care in my area. The staff is very attentive, friendly, and no wait. The MA & DNP/ FNP-BC very efficient, proactive, and catered to my needs at hand. The discharge process was seemingly painless. I definitely recommend this office if need to be seen for a very affordable, quick, painless process.. with great staff. This location is in Deer Park. read more

Due to their inputs they are charging $192.00 bill.from a year ago. They failed to fix this even though I have high plan insurance and medicare. I went today withbad UTI and they refused medical care unless I paid 1/2 or all payment. I rushed myself to St David's hospital ER to be seen. Reception desk refused to even call the doctor. NO CLINIC ADMINISTRATOR on premises. Also, it says walkin's welcome, this is not the case!! They won't even talk with you unless you register online. Clinic was empty when I did a walk-in once. Another time i registered and the never call me in. I WILL NOT BE GOING TO THIS CLINIC AGAIN. THE RECEPTIONIST ALSO SAID THEY WERE NOT AFFILIATED TO ST. DAVIDS MEDICAL CENTER. I POINTED OUT THE SIGN. SHE SAID THEY OWN US BUT WE ARE NOT AFFILIATED. WHAT DOES THAT MEAN? I WILL COME HERE AGAIN. read more

Be prepared to wait A L L day to be seen due to everyone getting tested for Covid and the location being understaffed. I waited 4.5 hours after check in before I saw a doctor for a non Covid related issue. He looked so tired. It's probably why he got my reason for visit history wrong in my discharge paper work. I most likely have Covid now from having to wait hours in an enclosed space overrun by covid positive patients. read more

Staff is so rude and will not communicate with my insurance. I have hit my out of pocket max. Per my insurance I do not have to pay anything up front including copay. They should just bill the insurance but they refused to call my insurance to verify this and insist that I pay the copay and be reimbursed later. Both me and the man in front of me with the same issue of them refusing to talk to insurance. Both of us walked out. Waste of time even going here. read more

Don't waste your time coming here, staff is extremely rude. I scheduled an appointment online filled everything out just to wait when I am already experiencing pain. What is the point of making an appointment online, coming in when they tell you, just to wait hours??? They even made it seem like they were almost ready for me but they weren't. Incompetent staff horrible experience. I hope management does something. read more

I have been to this clinic 3 times since 2020 and have been pleased each time or I would never have gone back. My paperwork shows I was discharged by Julia Bacak which may have been the PA I saw on 5/29/24. I felt so bad that I did not actually notice her name tag. The service was excellent, staff was friendly & helpful & professional. I was diagnosed with FluB & Bronchitis . Chest xray was done, tested for covid at my request and Flu tests results positive for FluB...I was very grateful for the time they spent with me & the medication sent to pharmacy for me. Thursday morning I could tell the medicine was working & I was not coughing as much as before. I totally trust the care I have received each time I visited this clinic & was grateful for the service. read more

Apparently posted hours don't mean much here? Rolled up at 6 pm to a dark building that wasn't open. Everywhere online as well as the hours posted on the door stated open until 7 pm on Saturdays. A waste of time when you're unexpectedly driving yourself to get stitches after a weekend kitchen accident. Please post accurate hours!! read more

Was told it was a 3 hour wait and to fill out an online form to be added to the line. Got a call to come in, and still had to wait in the waiting room for 30 minutes. Finally got taken back to a room, I had to tell them what I would like tested based on my symptoms (the medical professionals didn't have any suggestions for me), and then was left in the room for over an hour with no word on the results. At this point, I hadn't even seen a doctor yet. I could hear someone be placed in the room next door to me about 20 minutes into my sitting here and waiting, get tested and treated, and CHECKED OUT before anyone even came back to my room. I tried stepping into the hall to ask somebody if my tests were done, but nobody was around either time. Eventually, the doctor came in asked me why I tested for the flu (the tone felt very mocking to me), and I had to explain how sick I felt and I just wanted to check all the boxes and I was offered no guidance as to what may be going on. She told me that both of my tests came out negative so instead of trying to figure out what is causing these symptoms (I'm very sick, not just a little cold sick), they're slapping on that easy answer of sinus infection and sending on my way with absolutely no help or relief. A waste of time and money!!! NEVER coming back here! I'm writing this while still sitting in the room, the doctor left about 20 minutes ago to go get me paperwork. I haven't heard a word since and I am miserable. read more

At TechRidge off IH 35, We were turned away 6/14/22 because their computer system was down. The second time I tried to get help for my 91-year-old mother who was in severe pain from an ear infection, I called to inquire if they had either CAT scan or X-ray on premises. The receptionist immediately transferred me into their voicemail system to press 5, press 29, press whatever so I hung up and called back. When I asked the receptionist nicely NOT to transfer me or hang up on me and that I just needed to know if they had this equipment on premises, she HUNG UP ON ME! Young woman, I pray that you someday desperately need help and are in pain and that YOU encounter the kind of (non) customer service you provided me and my mother. DO NOT RECOMMEND THIS PLACE read more

My daughter has a terrible ear ache. My wife took her to CN and was told it would be now an hour. They waited and after an hour were told it would be another hour and they should go to the CN in Round Rock. This is unacceptable. read more

Front desk attendant not engaging and disinterested in offering customer service. She Offered poor touchless registration instructions. I asked her 3x if she wanted the form from my employer to which she answered, no. Then, she turned around and asked for it. I asked about how long the wait would be and my question was flatly ignored. No online appointment management available. Lab tech equally unengaging read more

I was sent home from work due to horrible cough, sore throat. (I also have acid reflux). The Dr appeared to have taken a few too many mgs of Aderall. Completely focused on acid reflux, Told me to increase Zantac (otc), gave an antibiotic, Totally ignored my cough and raw throat, said my lungs sound clear, and wrote a note for me to return to work SAME DAY! I'm not a Dr but a chronic cough with phlegm, is NOT normal...I called to get the work note revised and have not heard back. $180 for absolutely nothing. read more

The the front desk personnel Peña at the CareNow on Fm2978 and Research Forest was very unprofessional. When I asked for her name or employee I.D. number she refused. She has snappy smart remarks when you ask questions about D.O.T. procedures. She tried to insist I sign a form that clearly said for Non-D.O.T. patients. When I brought that to her attention she told me it doesn't say not for you not to sign it's just not required for you to sign. Also, I asked her several times for my I.D. back bcuz last time I had my drug screen here it was misplaced. So when she was through she stated she would put it on the counter for everyone to see bcuz she had to go to the back. CareNow this shouldn't be the person you have working your the front desk greeting your patients. Sad Day!! read more

I checked in online several days ago around 2:20PM, and I received a text saying they would inform me when they were ready for me so I could drive over. At 7:49PM that same day, I received another text asking why I was not seen by a provider. I replied to that text explaining that I had been waiting to be told they were ready for me to come in and that I never received any such notification. I received nothing back from that text and heard nothing in the days that followed. Today I called in around 4:30PM asking what I needed to do to be seen by someone there. The phone rang 10 or 15 times then sends me back to the automated menu where I continued pressing 5 to try speaking to someone. After 5 or so cycles of that, someone finally picked up. I explained that I checked in online several days ago, and I tried asking if I needed to check in online on a daily basis in order to attempt to get seen there. The lady on the phone just kept re-stating that they are backed up and it would be at least a two hour wait. I tried asking the question again if I needed to check in each day when I hear nothing back from them or if they would just roll me over to the next day's queue, and she says something like, that's what I just said, we're backed up and the wait will be at least 2 hours or I could go somewhere else. Since she did not seem interested in helping me get in to be seen, I just replied, "OK, thanks," and I just hear the click of her hanging up. These clowns don't CareNow, the don't CareLater, and there was nothing Urgent about their customer service. I would not bother wasting your time and patience with this place's incompetence. CareNow, you guys suuuuuuuck. read more

CareNow Urgent Care - Urgent Care Near Me - Austin, Texas

0 stars if I could... 2 hours for a strep test. They were sure to take my co-pay asap thou. Sad when medical care is just a business. Go somewhere else!! read more

Very rude receptionist would not give me her name. She asked me why I wanted her name and I said because of that very reason you're being very rude and she says I'm not giving it to you. She was on the right hand side of the receptionist desk. She was African-American was wearing glasses. Nobody had on name tags and there were no names on the wall. Normally this does not bother me but it did this time because I was being treated rudely pretty much by everybody the doctor was good she did not introduce herself and turned out she wasn't a doctor she's a PA but did not introduce yourself and the technician that took my blood pressure was nice wished me a happy birthday did not introduce herself. None of them seem happy to be there. I had made an appointment online and after 2 hours they didn't call me back so I called the receptionist and she said we're short-staffed which was the same thing they had told me the last time when I had to wait till 7:00 and the doctor came out and told me that everyone was gone and it was too late. If that was a doctor. Anyway, I've had two bad experiences with them do not recommend it I'd go to the emergency room and wait 4 hours and get treated better even for a minor cut. One thing for sure when I go to the doctor they always introduce themselves. Oh yes and the two receptionists were talking about me being racist which is not true I don't like it when people are rude to me I don't care what nationality you are. Honestly, I think it had to do with my race I'm white read more

Been waiting here since they opened. 8 am . Its 1010am now been waiting in the room . Dont know how they call this place Care Now Urgent Care . Nothing Urgent about this place.... read more

First, they say on their website walking are welcome for COViD test. Not true, you need an appointment. They were out of appointments when I went in. The very flippant girl at the front desk said I could make an appointment at midnight for the next day. It's 6:30 A.M., I've been trying to make an online appointment all night like the girl said and "online appointment is unavailable," at all locations near me. I know testing is in high demand, but their information is not credible or accurate. I give up. I would not wast my time with them. read more

I would give a minus rating if I could. Scott Degan, the PA on duty, was pitiful and cockyl! He should be fired immediately!! It took 3 hours for nothing and when I dared question why it was taking so long, I was then labelled an anxious old woman and asked if I always acted this way. Sorry, dude, I think it's not unreasonable to be helped out in way less than 3 hours! See how you'd like it if you felt absolutley terrible and were stuck in a freezing room with no pillow or blanket and little, to no, attention and zero caring. I would have been better off staying home, as I left, and have been consumed with angry thoughts about how inhumanely I was treated. I will NEVER go back there and should I encounter Scott Degan in any other clinical setting, I will run the other way. read more

Went through hell trying to get them to remove the "Active Problem: Transsexualism" designation they inexplicably decided to add to my COVID test. So many staff members were unsympathetic and balked at the idea anybody could construe that as offensive, or that they could or should correct my medical records. Two stars because they eventually fixed the problem, but only after I filed a complaint against the doctor in charge of my care and forwarded it to the entire CareNow executive team. read more

Worst place I've been to get a check and flu test ever took 2 hrs to see me when no one was even there paid before they saw me so I couldn't leave after the 2nd hour there. No staff and just lazy employees. They should just shut this location down read more

I'm not big on reviews but let me just start off by saying Kyliee the front desk lady was amazing..! So professional and informative.! She made me aware of how much my self pay visit would be and what it would include ($180 with 2 test) I get called back into a room that wasn't clean.. the lady had an attitude or maybe that was her voice but it showed no excitement.. being in the medical field myself I've always shown that I love what I do no matter how I'm feeling.. I come for strep and Covid and only got the Covid I had to let the NP on duty aware.. kyliee forsure gets 5 starts but the clinic it's self a good 3 and that's being generous.. I can literally see why they have 2 stars.. the people are so dry.. :( read more

My daughter's bill was $538 for one visit where insurance covered all except $5 was left as outstanding balance...and this bill was send to collections agency... Shame on you CareNow... my ass you care ...you should rename yourself to PayNow not CareNow. Thank you for not notify me about this as well.. I guess as long as you and the collections company ( MediCredit Inc.) make money together who Cares about Care. I will never use you scamers again. Do not recommend this business but if you really are desperate enough to go there don't forget to ask before you leave what you owe, or you will end up in a secret collection agency that will not notify you about this bill as well. read more

I've come to this location for four years. I've never been unhappy with the care my daughter or I have received. I was just there today and while the wait can be long they are always kind and professional. Mary was the provider and ruled out my concerns of strep in my daughter. We will continue to come here for after hours and weekend care. read more

I would give 0 stars if it would let me. The website says for faster check in to check in online and they will text you when your time is ready. They texted and when I arrived they said it would be an hour wait because they take walk ins first. What the what. The rude front in counter guy told be he doesn't make the rules and just stared at me. I'm sorry when is okay to tell the customer to just deal with it. This is the second time I have used this place with this same guy. Never again!!! One more reason to leave this country. The health care is self serving. read more

The urgent portion is a misnomer....I went late one day and was told the wait time was 2 hours and the best time to visit was early so I was the only one there the next morning. I waited while they FINALLY opened the doors after eight in the morning. I had some semi serious pain but the clinic was snowed under and told me to go to urgent care. About 45 minutes after I was admitted to a small room the doctor showed up after a cursory exam he prescribed a medication that worked for me. Now about two weeks later I get a statement from them, I have no copay insurance....just got off the phone was their billing department and all is well. ONLY USE THIS PLACE AS A LAST RESORT, THEY ARE TOO BUSY TALKING ABOUT HOW GOOD THEY ARE TO DO THEIR JOB, MY INSURANCE WAS NOT EVEN FILED. read more