Dr. Jafri is wonderful! I genuinely wish she was a pcp because I would 100% want her as my regular care doctor. She's incredibly insightful and understanding. I've struggled finding doctors that listen and she was on it from the moment the conversation started. She gave me referrals and a game plan on how to seek long term treatment. read more

We got there 1 minute before it closed, and they had already locked the door and were ducking behind the computer screen to avoid eye contact. I even called before coming and confirmed that as long as we got there before 5pm (on Sunday), they would see us. read more

The doctor was knowledgeable, polite and took very good care of my problem. I got a follow up call, where she explained the test results throughly and gave me a referral. I definitely will recommend it. read more

I preregistered and was asked to come in right away. Standard paperwork except for being asked to leave my card on file for any additional charges. Great service and care, prescription called in. read more

Have come here often; they're all kind, helpful, efficient, and I'm fixed up great. Then they call and follow up after a few days. My GP doesn't even do that. read more

I rarely do reviews but after reading all the negative ones, I almost didn't come but it was the closest to me. Everything has been exceptional!!! Got an appt online right away. Checked in with no wait. Everyone has been very nice. Especially the X-ray tech, very bubbly and funny. I was here at 10:10a and here for about an hour. They even offered me some water to drink while I waited. read more

Service has been absolutely awful here. I came into to get a simple TB skin test in JULY and there was no one else in the queue but they made me wait an hour each time to get seen for a literally 5 minute test. Then on top of that they forgot to bill me for the test the first time and so I am STILL getting bills from them after taking all the right steps and calling the billing center and even coming back to the clinic to have this fixed. I paid for the service when I came back to have the test read so why am I STILL being charged? Why cant anyone follow up on my calls? Its been THREE months now. Even after the talk with Riley the manager who kindly called me to respond to my inital complaint, I am still getting bills for this TB test I've already paid for. I have been told verbally that this situation has been escalated twice to upper management to fix but now it's become untenable, I am going to have to call to force them to change the payment in their system. This is actually terrible. Healthcare in America is so bad, literally you cannot even pay to get seen properly. I give up on this Carenow read more

after a year end wreck, I proceeded to get a quick check up at this care now just to make sure everything was all good with me. They proceeded to perform an x-ray on my body the end result was good in their eyes, over two days after my visit, I still had the exact same symptoms with no change at all, so I began to have a second opinion. In which they were able to find something within five seconds from getting my results back.. I began trying to dispute this x-ray charge, and I have not done anything besides going to a complete circle every single time. I would not recommend this place to anybody, especially if they're gonna do a x-ray, it makes me wonder how many others were misdiagnosed as well. read more

The care I received at the Southlake CareNow facility was exemplary. I had a rather nasty wound that became infected and was seen by their team two days in a row. At check in, McKayla was professional and patient with me despite my "less than sweet" disposition that day. She even worked her magic to help me with insurance and saved me some money! Dr. Jafri was patient and kind and explained exactly what her care plan was. I was grateful she opted for a conservative approach at first, even though I had to return for a more serious procedure. That procedure was painful and traumatic but again, Dr. Jafri was patient and kind. Shannon is the best emotional support hand-holder in the business, distracting and soothing me with her kind eyes and witty personality. Nurse Samantha finished me up with efficiency but somehow managed the softest touch. So soothing! This was an excellent overall experience. This team deserves all the accolades. read more

I went to care now as a fully insured patient only to be told that my insurance was not accepted. I then become a self pay client. When asked how much it would cost out if pocket I was given a price. Fast forward 3 month, I found out that my insurance was billed and that I now owed a copay. I called and was told it was a mistake and that the bill would be taken care of. Fast forward another three months and I am being contacted by a credit bureau because my bill was now in collections. I feel as though fraudulent activity has been done. How does one self pay, get insurance billed and still owe money. Please do not go to Care Now, you will receive the bill that keeps on billing. read more

*** BAIT AND SWITCH *** On May 15, 2021 I injured myself by kneeling on a piece of glass. I called CareNow Urgent Care, North Las Vegas location to inquire if they did sutures and was told that they did and I could come on in. When I saw the Doctor he said I would need stitches however he didn't have suture kits to do them and referred me to the local hospital. To my surprise CareNow billed me over $300.00 for this visit when nothing was done. I tried to contact CareNow billing and explained that I was told over the phone to come in for stitches and when I arrived was told they didn't have suture kits. The billing department told me that regardless if the Dr. treated me or not it's a valid bill because I saw the Dr. and am responsible for payment. To lure me in by telling me they could do the stitches when they didn't even have the supplies to do them in stock was horrible and delayed my treatment by over an hour. Having to file a complaint with the Nevada and Texas Attorney General office to get this resolved. read more

Took 2 hours to even get in the waiting rooms, after that over half an hour as I'm writing this. Even with check-in prior, saw three people that arrived after me get care. 2+ hours in and didn't even see a physician yet. Would not recommend if it's something urgent. read more

I highly recommend Carenow! I have a primary care physician but for this resent bout with the flu and pneumonia I used Carenow. Why? Because it was easy and I received great care on my timeline. I have been going to Carenow for years as I travel and have a hard time seeing my Dr dying the day. For this series of visits I went to Carenow in Austin while I was away working and then when I came home I followed up with them and was diagnosed with the flu and pneumonia. It's so easy here, they can take your X-rays and prescribe medication and you are on your way. I came back for follow-up visits and X-rays saw the same Doctors and nurses all excellent bed side manners. From the time you walk in to the time you leave you you feel well taken care of... read more

Every visit I have had to make to this care now has been a responsive, well informed visit, with little to none wait time. The staff each time has been knowledgeable and the facility clean. read more

Went in for an xray... they were very friendly and efficient. Their radiology tech, Channing was amazing. She knew how much pain I was in and went way above and beyond to get the images they needed while making me as comfortable as possible. Diagnosis was quick and accurate, explained thoroughly. Going to urgent care is usually a beat down, but if you have to go, this is the place. read more

Mixed review... The location was good, however, the billing is HORRIFIC.... they do not notify you if there is an outstanding bill; they did not contact me, they instead sent it to a collection agency. When I called I found out the billing was wrong, and they actually owed me money. 2 months later, the collection agency was calling again. Poor customer service on the phone. If I were you, I'd avoid CareNow and save yourself from the billing department. read more

They like to lock the door early here and argue with you that their clock is right. Close the doors when you close. Not 5 minutes early. Lazy people here. read more

There is always that one bad egg to take a place down. I believe the Dr's name is Dr Snodgrass? Something similar, but to be clear I would just call her DSV, Dr. Seuss Villain. She has to be one of the most ignorant, self centered, ZERO emotional IQ Doctors I have ever come across. If it wasn't for the other two amazing Drs that work at this place I would give her in particular a ZERO!!! Trust me when I say this, if she is there. Do not waste your time. Go elsewhere!!! She is USELESS!!! I won't elaborate but having a serious autoimmune disease I have seen a lot of Dr's. This one out of a thousand would be one of the absolute worst. 1000 being the best, the other two there, she is a 2. read more

worst urgent care ever. they aren't "urgent" one little tiniest bit. they take over half an hour to an hour to get you into a room, for then another 30 minutes to an hour just sitting and waiting for a "doctor" to come in and say maybe 4-5 sentences after being told the wrong information by another doctor, and then have me and my significant other wait another 30-45 minutes just for an xray. keep in mind, im still sitting in here waiting writing this and it has been over 30 minutes sitting waiting in here after the "doctor" said that the person that does xrays will be in in just a minute. lol insane service if ya ask me. read more

I cut my leg working on a bathroom remodeling project. The cut was significant and required immediate attention. We contacted CareNow and they were able to see us very quickly. We walked in and they immediately placed us in a triage room. Sam our nurse was there to greet my wife and I as well as administer initial care. We saw Dr. Ruiz very shortly after that. The doctor had great bedside manner and put us at ease with small talk and comforting discussion about her treatment of care. The stitches (yes they were only stitches) were attended to quickly and we were out of there within 90 minutes. It was as close to a pleasant experience as a trip to the emergency room could possibly be. We were very grateful to have these professionals attend to us. Highly recommend this location if you run into an unfortunate occurrence requiring immediate medical care. read more

Although they were in network for my insurance I was told I would have to pay in full starting with $175 for the visit then anything extra like lab work or X-rays. I do not have any copay with my insurance so this baffled me. The receptionist wasn't very friendly nor did she try to explain why I had to pay. I asked for the paperwork back that had all of our information on it since I was not going to be seen there. She refused and said they would shred it. Due to the pain there was no energy to argue so I just left and went to Baylor where I was seen quickly. read more

I met with a doctor after an injury and she was great. Very attentive and helpful. I am in the office right now for my scheduled follow up appointment. I've been waiting for the doctor in the exam room for over 1.5 hours. I came in at the time they requested. When I go outside to see if anyone is coming, he hasn't even been given my chart. He had no idea I was waiting. Only giving 2 stars instead of 1 because of the first doctor. read more

Wait times aren't the best. Took a good 3 hours even with online check in. I think there was only 1 doctor working during the day.

Everyone was wonderful except for the front desk ! So much attitude.... I have a child with a 102 fever and she refused to check us out while someone else checked in! Horrible attitude and customer service! We will never return! I'd give them a zero if I could! Just called for the results of a strep test. I shouldn't even have to do this they should call me. I very clearly listed my name on the hippa and they are now saying they can only release info to my husband. Nightmare! avoid this place at all costs. This is not what you need when you have had a sick kid for 5 days. Most places call to follow up and are helpful. I have never done a review on Yelp if this tells you how awful they are. read more

I took my daughter in after she experienced flu-like symptoms. Could not be happier with the service provided by Dr. Jafri and her staff. They were friendly, attentive and eager to answer any questions we had. Certainly one of the best experiences we've had at a medical service provider. read more

WORST PLACE EVER!!!! I did the on-line appointment at 8:30 am, and they called at 9 am to say the wait was 3-4 hours. 5 hours later I called them again to be told I'd be called in 30 minutes, I was the next person in line. An hour later, still no call. 6 hours is a ridiculous wait time! I've gone the Hurst location several times without this kind of issue. Avoid this location at all costs!!! read more

the whole point of going to CareNow Saturday was to assess the best way to verify whether i had Covid out of concern for people I am around for holidays in 5 days. They led me toward getting the PCR test with a 2-day turnaround rather than the rapid test, only to find out 2 days later that the 2 days countdown starts 2 days later and that the actual projection is 5 days AND that i may have been better off getting the test on Monday instead of Saturday...so i won't likely have the test back in time to make informed decision about holiday. I could have taken the rapid test and known right away, at least if i fell into the 65% that might have obtained a reliable result from the rapid test. The main reason for the 1-star review aside from the total waste of 175 bucks this cost me is that they were very rude today when i tried to just clarify the situation. They were very friendly and very efficient on Sat up to the point I had paid and left the facility. Their office/lab staff was some of the rudest I have encountered. It was just a very poor experience, and I feel i was deliberately rooked out of $200 bucks with poor info provided by the doctor/staff there - i will not go back, unfortunately. They lost my trust. All patients expect is accurate information to make decisions from - we don't have unlimited money like the insurance companies. $200 is a lot of money, and this company completely disregarded that. read more

The care of carenow is just fine. The business practices are abhorrent. I was there to get a steroid shot for a flare up of poison ivy. I waited the obligatory time, saw a lovely nurse and physician. Then when leaving was asked to wait so they could put the charges in the system. I was told I would need to pay in full $200. I asked for an itemized report. I was informed it would not be ready for 4-5 days. When asked if they could email. I was told they could not. Carenow- explain your business practices, bc to me you just made up a figure out of thin. Air. And I have insurance. I'll be waiting to hear from you read more

I called at opening to verify that they had COVID testing and they said yes and directed me to complete a web check in online. I completed it at 8:05 AM and was told after receiving the phone call verification that it would be 1-1.5 hours to get me in. It was 3 hours and 15 minutes before receiving the call to come in. After seeing the nurse and the doctor, which took 1 hour I was told that my tests would be available in 10-15 minutes. I HAD TO GO TO THE FRONT AND REQUEST MY RESULTS AFTER AN HOUR!! Will drive out of my way to not go to this location ever again, I get it's a pandemic, but holy shit. read more

DO NOT go here! This was such an awful experience. Checked in, filled out paperwork and she said it would be 30-45 min till I saw the doctor. Waited for over an hour with 1 other person in the waiting room and I went up to ask again and she says "I'm still trying to get in touch with your employer to find out about your workers comp claim , it's probably going to be a while." Granted it's Sunday and your an urgent care which means you're after normal business hours - people aren't going to be in the office! Apparently that's Care Now's policy - to let injured people sit on their waiting room until the next business day read more

I highly recommend CareNow in Southlake!!!! I was a walk-in appointment today. I was immediately met with a welcoming smile and cheerful greeting by Corrin at the front desk. Signed in and filled out the paperwork online - very easy and efficient process. Expected to wait an hour but was called within 40 minutes. Greeted by Sam (nurse), she was very friendly, personable and escorted me to the exam room. She took my blood pressure as well as height and weight and asked a few health questions. - Dr Ruiz came in shortly thereafter. Dr Ruiz is also very friendly, knowledgeable, engaging and a great listener! Took some tests that she suggested and gave me sage advice on what to do until I see the specialist she recommended. Julian (tech) took an X-ray on-site (he was also extremely nice). If you like, they will book the specialist for you before you leave (so helpful)! This place is well situated, clean, organized and it's evident that the medical team is cohesive and really enjoys working together and that is really an important factor for me as a patient! read more

Great thorough medical care for simple illness, pneumonia, this is not an ER. I received exactly what I expected. The staff was respectful and professional I am very appreciative as a medical professional for their care. Thanks read more

Avoid this place at all costs. Very slow and unprofessional. They are more interested in charging customer over getting needed test results turned around quickly. read more

The doctor here communicated I did not have an infection and sent me home without a diagnosis nor treatment. "Ok, cool I am fine"....so I thought. I scheduled an appt with a different doctor, I left that Drs Office with a treatment plan and medications for an infection that got worse over time. The female Dr at this care now said "nothing was wrong". I would upload pics of the night I came here vs the day I went to a different doctor however I'm thinking of those with weak stomachs. read more

This has been the best CareNow clinic visit I havw had. I did online check in and was called a few moments later to confirm information and tokd to come on in. I got to the clinic and was welcomed by the front office staff, i gave them my name and signed the needed papers. I sat in the waiting room for less than 5 minutes. Nurse checked my vitals and placed me in my room, and Dr. Jafri was promptly in to see me right away. She was smiling, friendly, and very attentive. She seemed to genuinely care about me as the patient, which is unheard of in any past CareNow visits i have been to. I will definitely return to this clinic for any future medical needs read more

Terrible experience. What's the point of checking in online if you have to wait 60 minutes for them to call you, another 20 minutes to get into a room, then another 20 minutes to see a doctor? THEN it took an additional 30 minutes to wait in the lobby to check out... although I was the only patient in the lobby. The front desk lady thought it was more important to make follow up calls then check me out. And actually asked me to sit back down until she called my name, and proceeded to make additional calls. Obviously I'm at the doctor because I don't feel well and to deal with rude, inconsiderate and non urgent people is just plain frustrating. Won't be back to this location read more

Terrible practices, terrible service, just terrible. I went online at 10 am and requested a virtual visit for my sons rash on his leg. I called them twice through the day, just kept saying it'll be a bit for virtual visits. Got a call at 3 saying I needed to bring him in within 30 minutes or if lose my place. They said they cannot consult for a skin rash via virtual. Would have been nice for them to tell me that sooner so I could have went somewhere else. Just terrible practices and the receptionist was just rude and care free about my time or their practices. Do not go here. read more

Great place, quick in and out, kind and caring staff. Came in for physical and everyone from the front desk to the Physician went above and beyond to help. Thank you all read more

Dr. Jafi was thorough, kind and educated. I appreciate having someone cover all bases and set me up on the immediate path to healing. I will certainly be going back when needed and hopefully will see Dr. Jafi. Thanks again! read more

Appreciate the wonderful care here recently. The doc took great care of me from testing to a treatment plan that is working well for me. Nothing was overlooked. The medical assistant was very gentle and kind as well. Grateful for our Care Now folks. read more