Dr. Jafri is wonderful! I genuinely wish she was a pcp because I would 100% want her as my regular…read morecare doctor. She's incredibly insightful and understanding. I've struggled finding doctors that listen and she was on it from the moment the conversation started. She gave me referrals and a game plan on how to seek long term treatment.

Still a great place. Caring, funny, professional but friendly, was there yesterday the 12th…read moreSeptember. Dr Ruiz is the best and the entire team was amazing. I had a wound that needed care. It's so much better today.

It's nice to know you can go somewhere to have a quick check up, during flu season and get better…read moretreatment faster

Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

I have always been able to get what I need here, with Dr. Pearch or her PAs or through a virtual…read moreappointment. In the state I used to live in, it seemed difficult to get any treatment or medicines for any condition that was not textbook/routine. I haven't had that problem here. Everyone listens and is driven to find a solution that works for me. Dr. Pearch is surprisingly knowledgable about my medical conditions (which are neither terribly common nor unheard of, but the medical knowledge about them has evolved significantly in the past decade). I was used to being an enigma and having to be the one to stay on top of medical research, but this clinic is helpful. Or shall I say competent. They are also very compassionate, especially after I had a miscarriage and kept bursting into tears during appointments. That said, Dr. Pearch is very popular, and it might be difficult to score an appointment slot, so be prepared to see the other medical professionals at this clinic.

I've been coming here for several years now and was surprised that I still haven't written a…read morereview! I see Dr. Pearch and I'm so glad that I found her and this location. I finally convinced my husband to go here and he got a different doctor because he was a new patient and Dr. Pearch is usually pretty booked up. He really liked the doctor he had and will continue with her. I can't remember who he saw. I don't think you can go wrong with who you see. Even though Dr. Pearch is booked, she always has slots open for followups and things. I've never had a problem getting in to see her. The office staff has always been extremely nice and the office is very clean and easy to get to. They are close to a lab so when you need lab work you don't have to go far. I like that they use online chart system so you can quickly see your history and lab results. This might be typical or standard now but before coming here I hadn't experienced that. All of her referrals have been wonderful. I am very happy with my experiences here.

I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

Would not go here. Went here a week ago for an upper respiratory infection. A week later I'm not…read moreany better. I call up there today to see if they can do anything for me. I'm not looking for anything major maybe a slight discount? Spent $200 on my first visit and I'm not any better a week later. In fact, I feel worse I'm told I can come back in. But it will be a totally new visit. And the fact that I was there a week ago for the same thing will not matter. Find a different place to spend your money.

Not the best clinic. First , the haven't fixed the hot air in the front lobby !! It has been years…read morewith this ridiculous problem. No one wants to sit in the front because of it. I had to ask the front desk lady to let me sit in a cool patient room. This place has high nurse practitioner turn over rate. Wonder why? I've been waiting 40 minutes for the NP and the front desk girl ( with Botox lips) isn't apologetic about it at all. She didn't even greet me when I walked in. She instead says , well there is other sick people here. Really lady? Grow some people skills and costumer service skills!

Horrible. I had two critical maintenance prescriptions that I had filled with Family Medical…read moreAssociates every quarter, a 90-day supply, until my doctor passed away and I lost my job and insurance. "Today Clinic" was on a "recommended" sheet as supposedly affordable for those with a very low fixed income and no insurance. What did I get? A 5-day supply of one medicine. Seriously. So expect to wait an hour, even when there's only one patient ahead of you. Expect to spend about $100 and leave with the same issues that you had when you came in, save for the minor amount of medicine. I wouldn't return here if I had an arm dangling from my shoulder.

I made an appointment here for my daughter yesterday morning and we had the best experience…read more We got into an exam room quickly and everyone we encountered was extremely friendly. They gave me a water and my daughter got chocolate, stickers and a sucker. The facility was nice, modern and clean. They have a prescription medication kiosk. It just started acting up for them when we were there but I had another prescription to pick up from our usual pharmacy anyways. I will definitely be returning if we need to visit another urgent care.

Bad experience from start to finish. Check-in was disrespectful, unprofessional, and lacked any…read moresemblance of urgency (despite no other patients present at the time). I was then told to sign forms - without being allowed to see them. I was handed a signature pad while the screen faced only the staff, with the forms verbally analyzed by a staff person. When I asked to briefly skim what I was signing, I was met with resistance and visible annoyance. In the exam room, another staff member echoed this attitude, saying, "So I heard you want to read the forms?" I was questioned as if my request were unreasonable and was barely allowed to view the screen, which was dramatically tilted away from me for no conceivable reason. The disorganization continued: my vitals were not recorded until later prompted, I was left alone far longer than promised after my test results were confirmed to be available, while staff chatted about non-work matters outside, and my discharge paperwork was incorrect. The provider prescribed meds for a confirmed diagnosis and a possible alternative, but the medication for the actual, confirmed diagnosis was missing from my paperwork until I pointed it out. Overall, the experience was chaotic, dismissive, and error-prone. I left with no confidence in the care or treatment I received.

Moving to Texas was easy, finding good doctors and other professionals hasn't been so easy...until…read morenow. We tried "Wise" doctors and "Texas Health" doctors, but were very disappointed with their lackluster and lack of care. They care more about money than you as a patient! So we thought we'd try Baylor Scott and White because our chiropractor specifically highly recommended Dr Beau Ellenbecker to us. We could not be more pleased with Dr Ellenbecker!!! He is down to earth and very knowledgeable! His breadth of expertise in all areas of medicine are incredible and his bedside manner is calm and reassuring! Their website is so easy to check on results, make appointments and even chat with Dr Ellenbecker. And Dr Ellenbecker, or one of his staff are very quick to reply to any questions or concerns. Most of all, Dr Ellenbecker is so nice and down to earth. He is incredibly knowledgeable and takes the time to explain all my questions and concerns. His polite and calming bedside manner is such a relief compared to other doctors who are more concerned with the bottom line, rather than their own patients care and concern. If you want a compassionate, caring and knowledgeable doctor...Dr Ellenbecker is the best!

Wow, awful....I had an appointment for 2pm, I came at 2:13 because of traffic that was unexpected…read more The awful male associate at the front desk said they won't see me because "we were 13minutes late". I have NEVER had a place deny me because I was late. The rude guy continued to say I could be seen at 4pm by their nurse but I said no thanks. He AlSO said "Maybe if I came in at 2pm they could squeeze me in." what do you mean 'squeeze me in' my appointment was at 2!!! I called back to complain and he said "we are not a walk in clinc we are appointment only and you have to be on time." I said so you're telling me everyone is always exactally on time to an appointment? That is a lie. Don't go here, awful just awful.Rude and mean. I reported it to Baylor Corporate. Should be hearing back soon. Will avoid Baylor until then.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.