This was my second visit here, and while the first was for my child, this one was for myself. Major…read moreprops to them, though for telling me they probably couldn't help me with what I was there for. They suggested some other alternatives such as a bigger ER. I appreciate their honesty because nothing worse than going through a full exam, paying a fee, and not coming out with a solution. So I thought this was worth a review. This is an honest practice that really cares about taking good care of people even if that means sometimes telling you they can't help you.

My wife went in recently. Dr. Strange, Javier and Jessica took great care of her…read more They continue to do an excellent job in what they do. Keep up the great work!

Candidly, this healthcare facility feels far more like a concierge medicine practice than a typical…read moreurgent care or local 24/7 ER. A couple of weeks ago, I woke up with a terrible sore throat. I tried Cepacol lozenges without any relief. Eventually, I began searching for urgent care medical facilities that were open in the middle of the night. After reviewing several options and reading through patient reviews, I decided to call Complete Care in Southlake. Initially, seeing that it was a 24/7 ER gave me pause, as those 24/7 ER facilities can be very expensive, and I even debated whether I should simply endure the pain for another five hours until a traditional urgent care clinic opened...I'm so glad I made the call. From the moment I spoke with the receptionist to my interactions with the nurse and Dr. Peebles, the experience was exceptional. Everyone took their time, answered my questions thoroughly, offered thoughtful suggestions, promptly sent over prescriptions, and Debbie expertly administered the two injections I needed. Even more surprising, the cost was literally on par with many local urgent care facilities for cash pay. A sincere thank you to Debbie, Amanda, Dr. Peebles, and the entire Southlake team for such outstanding care. Warm Regards, Eric

i came in for pain, swelling and redness around my belly button. the doctor just examined my…read morestomach and said yeah you just have such and such, but didn't do a cat scan to see if it was anything internal going on. then he made the statement on how I likely got the rash - "well you women like to wear your pants up high, that's how you got it." about 30 mins later I was sent home with 2 antibiotics. Needless to say I ended up going to a hospital ER later that night and turned out I had an abscess in my stomach - which is why my belly button was reacting the way it was. the hospital doctor was kind of taken back when she asked if they did a cat scan on me - because she knows they have the equipment there - and I told her no. In all I would not go back here - bedside manner of the doctor and nurses was not great and overall knowledge of what could be wrong, obviously wasn't there.

The NP saw me literally for 3 minutes, gave me nothing for this aweful cough that they heard and…read moresent me on my way, but definitely charged my insurance!!

As an update, Dr. Moody even suggested Elderberry Wine for respiratory relief and I do not really…read moredrink, did not take it seriously. After continuing to not feel good, I tried it as well as noticed that many supplements are sold with it. Best nap in a very long time!! You have to love Osteopathic Doctors! Thank you Dr. Moody!

Have come here often; they're all kind, helpful, efficient, and I'm fixed up great. Then they call…read moreand follow up after a few days. My GP doesn't even do that.

I preregistered and was asked to come in right away. Standard paperwork except for being asked to…read moreleave my card on file for any additional charges. Great service and care, prescription called in.

Lots of availability even last minute! The provider Katie and the nurse Jada were splendid! Katie…read morewas especially kind, personable, fun, and extremely thorough, explaining everything well. 1000% would come back if I'm ever in Dallas again, wish I had care like this in Hawaii :)

Amanda...this is strictly about Amando Jo Tereja. The customer service from the receptionist and…read moreassistant? exceptional! I appreciate your patience and understanding! My partner came in for a visit today around 3:30pm to receive immediate attention for an extremely severe headache that had been persistent for a few days now. There was a technical error with the system with finding her insurance to verify if there was a deductible or co-payment. This took some time but we were able to see the nurse while we figured things out. Amanda seemed to have been informed of the insurance situation and wasn't too fond of that. Thats my personal observation. My partner is not fond of doctor's visits due to past experiences and struggles with overstimulation when uncomfortable or under distress as she is diagnosed autistic. Amanda came into the doctors office and asked my partner the reason for her visit. Hearing "headache" and multiple issues seemed to be triggering for her because she immediately interrupted my partner with an aggressive tone. She stated "okay stop...you have alot of issues going on. Thats not something that we can handle here. We are a urgent care facility. You have a headache? I can give you some pills for the headache but you will need to see a primary care doctor to handle everything else. Im not sure what's going on with your insurance. Maybe you owe them money or something or whatever. You come here for a headache? If you dont have good insurance, it can be very expensive to come here when you can just see a primary doctor. You work security?? Thats not good you work security and have all of these problems. You can black out when your supposed to be protecting people. Would you like a doctors note? Are you planning to go to work tomorrow?" Everything was stated in a tone coated in frustration and aggression. Im certain the other staff could hear her as well. My partner barely got a word in to explain anything. Due to being overwhelmed by Amanda's tone and disposition, my partner shut down and needed a minute to think about whether or not she wanted to call off for work the next day which lasted approximately 3 seconds...Amanda got out of her chair at this point and went to the patient chair and started tapping her fingers rapidly against it as if she was losing her patience with my partner. My partner stated that she would like a note stating she visited today and took a prescription for ibuprofen. I want to make note that we are POC and came straight from work to visit today. The things she stated struck me as she did not believe we actually had insurance at all and were lying about the issue we were having. She stated things that insinuated that we didnt have money and that we were incompetent. Also, her impatience led us to believe she felt as if we wasted HER time and not so much that she was worried about the fact we may have wasted ours...I was so uncomfortable with this visit that I could not WAIT to write this review. The assistant returned once she left and seemed to be trying her best to uplift us with her warm spirit as im sure she overheard most of the interaction. I believe the receptionist is Rhonda and the assistant was Jada! THANK YOU TWO! P.S...she never gave us the doctor's note. Ive read so many reviews similar to our experience that it is clear SOMEONE needs to be removed.

Clinic appointments don't mean anything. I made an appointment for a TB skin test and follow up…read morereading both with prior appointments and the time of appointment means absolutely nothing. Waited over 40 minutes both times for visits that only take about 10 min. I would not recommend this place

Do NOT go here. The nurse practitioner Phillipa is terrible and should not continue with this kind…read moreof work if she hates it so much. My wife explained her symptoms clearly and the nurse was extremely dissmisive, argumentative, and straight up did not believe my wife when she told her the issues and about her body. It was not until my wife started telling her that the ear infection really hurts that she bothered to take a look and prescribe a few different things. If you are going to dismiss patient concerns and just assume you know everything (which she does not, nurse is clearly a dumbass), then get out of this field. Obviously we will not be going back...

I needed medical care and decided to try out this Urgent Care since it was a short drive away. My…read morevisit was on a Monday at 10A and the waiting area (and parking lot) were empty. The employee at the front desk was super nice. It did take some time to be seen though; maybe 20 min or so? (I was a walk in though and they did have some appointments). The NP was great as well and the whole visit was a good experience. I would definitely recommend them to others.

Not off to a great start. Yesterday I scheduled an appointment for 2:00 today. I walk to to the…read moredoor and there's a sign that says,"at lunch will be back at 3:00." I called and was told to just wait it out. Sitting in my car for an hour when I had an appointment scheduled is not ideal.

Pros: friendly, professional staff, clean rooms…read more Cons: yes you have to make an appointment however you won't be seen on time. I'm not sure if this location is understaffed? If you decide to visit this location be prepared to wait for a LONG TIME before you are seen. If you wish to be seen without having to wait: - go to any other urgent care.

Nice but incompetent. My son has had ear infections off and on his whole life. I took him in…read morerecently. He has ear pain. The doctor confirmed that there is fluid on his ear and then she says let's just wait and see. I tell her he has had pain and fluid for a week now, she then decides to give him an antibiotic. Three days, go by and his ears get worse, and there is white pus coming out of his ear. I called up there to see if I can get a different antibiotic because his school nurse told me to ask for this and they want me to come in again. This is ridiculous.