I came to get stitches on one finger on each of my hands. Paid $415.00…read more On one of my fingers, there was a wound about 2 inches long; they only did four stitches, not enough, and the wound did not heal properly. I came back, and Jenny wanted me to pay another visit to take a look at the bad job they did. TERRIBLE customer service, she was condescending and sarcastic, will never come back here ever again.

this office was quick to place to see me in less than 30 minutes. i filled out my forms online and…read morewas seen quickly. staff was professional and diagnosed appropriately.

My wife went in recently. Dr. Strange, Javier and Jessica took great care of her…read more They continue to do an excellent job in what they do. Keep up the great work!

I was experiencing wheezing at night and went to Better Faster Urgent Care for a check up. They…read morequickly diagnosed my problem, Bronchitis, and called in my prescriptions. BF had X-ray, all the equipment on sight needed for my diagnosis. Kate, the PA, and Manny, the Tech, were excellent. If you need urgent care, Better Faster Urgent Care is the place to go.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

I needed medical care and decided to try out this Urgent Care since it was a short drive away. My…read morevisit was on a Monday at 10A and the waiting area (and parking lot) were empty. The employee at the front desk was super nice. It did take some time to be seen though; maybe 20 min or so? (I was a walk in though and they did have some appointments). The NP was great as well and the whole visit was a good experience. I would definitely recommend them to others.

Cannot recommend this place at all. Took my kid here for a deep cut. They used a tiny bit of saline…read moreon gauze to dab the wound. Then poured glue in the wound and strips on top of the wound but didn't pull the skin back together. Took my kid to our main doctor today and they had to re-clean the wound since it had been done so poorly. They found grass still in the wound from the initial accident. My doc also got my kid on antibiotics since the cut happened on a screw from outside. The care quality here was negligent. Medical staff was friendly. The office staff wasn't particularly warm but they weren't rude and they were efficient. The office looked clean.

I would not visit their them again. I went in to hospital after ER hours. I was not aware or sure…read moreand asked them to look up my insurance details and tell about copay. The guy at reception called up to anther lady and she asked me to walk in side and she can help out. Doctor came in and I denied being looked until the doctor comes and looks at me. First she looked at my insurance card and first said it is going to be 50$ for urgent care. She came back handed me the papers asked for my initials and then said it is going to be ER. I walked out but after 30 days I got a bill for ER.

I've been to this clinic three and two separate occasions I was misdiagnosed. Either telling me it…read morewas a small virus or an anxiety attack, afterwards I actually had to go to an ER where they could properly treat me. I really don't understand because most of my coworkers and family members rave about the care of this place, but i've gotten in debt twice after their misdiagnosis and needing to go to the ER instead.

Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

I didn't even bother to go in. Tuette or however you spell her name, was extremely rude and curt…read more It took a lot of restraint not to respond in kind. We've been there before and have had a good experience. I will never fucking go there again. And "Tuette," should never be allowed to answer the phone or lose her job!

Clinic appointments don't mean anything. I made an appointment for a TB skin test and follow up…read morereading both with prior appointments and the time of appointment means absolutely nothing. Waited over 40 minutes both times for visits that only take about 10 min. I would not recommend this place

Do NOT go here. The nurse practitioner Phillipa is terrible and should not continue with this kind…read moreof work if she hates it so much. My wife explained her symptoms clearly and the nurse was extremely dissmisive, argumentative, and straight up did not believe my wife when she told her the issues and about her body. It was not until my wife started telling her that the ear infection really hurts that she bothered to take a look and prescribe a few different things. If you are going to dismiss patient concerns and just assume you know everything (which she does not, nurse is clearly a dumbass), then get out of this field. Obviously we will not be going back...

Bad experience from start to finish. Check-in was disrespectful, unprofessional, and lacked any…read moresemblance of urgency (despite no other patients present at the time). I was then told to sign forms - without being allowed to see them. I was handed a signature pad while the screen faced only the staff, with the forms verbally analyzed by a staff person. When I asked to briefly skim what I was signing, I was met with resistance and visible annoyance. In the exam room, another staff member echoed this attitude, saying, "So I heard you want to read the forms?" I was questioned as if my request were unreasonable and was barely allowed to view the screen, which was dramatically tilted away from me for no conceivable reason. The disorganization continued: my vitals were not recorded until later prompted, I was left alone far longer than promised after my test results were confirmed to be available, while staff chatted about non-work matters outside, and my discharge paperwork was incorrect. The provider prescribed meds for a confirmed diagnosis and a possible alternative, but the medication for the actual, confirmed diagnosis was missing from my paperwork until I pointed it out. Overall, the experience was chaotic, dismissive, and error-prone. I left with no confidence in the care or treatment I received.

The staff was polite and efficient. It is a very clean, modern facility. They accepted my…read moretraditional Medicare and BCBS supplement without having to pay anything at the time of service. There is not a doctor at the clinic - just mid-level practitioners. I was tested for Covid and flu and received results in 15 minutes. I also had a chest x-ray there--and had those results (interpreted by on off-site radiologist) within ~15 minutes. I was surprised and disappointed that this urgent care doesn't draw blood. Once my Covid and flu tests results were found to be negative, it would be valuable information to know if what I had was viral or bacterial. I didn't realize they couldn't run a CBC at an urgent care. That's "emergency room" technology and service apparently, not urgent care. I would have chosen a facility that could do blood work if I had been more careful in screening the care that is offered. To their credit, once I arrived and found that out, the MA asked if I wanted to continue the visit, which I did, because I needed the viral tests.

Dr. Jafri is wonderful! I genuinely wish she was a pcp because I would 100% want her as my regular…read morecare doctor. She's incredibly insightful and understanding. I've struggled finding doctors that listen and she was on it from the moment the conversation started. She gave me referrals and a game plan on how to seek long term treatment.

Still a great place. Caring, funny, professional but friendly, was there yesterday the 12th…read moreSeptember. Dr Ruiz is the best and the entire team was amazing. I had a wound that needed care. It's so much better today.

I came to this ER because I had unbearable back pain. I was there less than 2 hours. They told me…read morethey needed a urine sample to be able to give me the shot for my pain. So I did that, got the shot, and went home. They charged me $8,958 for that! Just to get into the ER, they charge you $5,400! I didn't get any X-Rays, they didn't give me a diagnosis, nothing. The itemized receipt said the ONE shot (KETOROLAC TROMETHAMINE) was $1957. RIDICULOUS.

Unfortunately I wish I could give zero stars. As a healthcare professional myself I was extremely…read moredisappointed in the treating physician, it is unfortunate it is private owned because it is about money. I arrived with life threatening conditions(after being turned away because i couldnt afford it, i went to BS&W to find i was in respiratory failure, metabolic acidosis, lactic acidosis, and severe bronchospasms) I arrived, was told to sat in the front office and fill out paperwork whole not being able to breathe, then was taken to the room with the nurse and she triaged me while i was in respiratory distress, without treatment. As a nurse you do have ability to start minor treatment for patients before seeing the physician if they are in extreme duress. Ex: Oxygen. However she didnt, then shut the curtain and door and left me gasping for air and wheezing. Woman physician came in (i wish i could remember her name) assessed me and told me I would be treated and left the room. I heard her argument with the nursing staff that I was not to be treated until i paid $600 upfront because they didnt take my insurance. The front desk staff came in and said the doctor determined i was not having ANY threatening issues and was allowed to deny treatment if i am unable to pay first. I explained EMTALA to the staff, which they profusely apologized and stated without the physicians approval they could not help me. The nurse came to the parking lot when i left due to me being unable to breathe or stand and profusely apologized and told me where to go. If you are near this ED, DO NOT GO. GO TO BS&W because the incompetence of the physician and money hungry ED will kill you. I am an RN myself and unfortunately healthcare is about money, and over confident physicians who are not put in their places end up killing others. I wish so badly they would close down. I am disgusted.