I'm very appreciative for Jody and Kate Dolance and all of the wonderful services they provide my…read moreparents! I live out of state and my parents need in home care assistance, which I cannot always be there to provide. I was bouncing around between a few different in home care providers in the valley before I met Jody and Kate. I am worry free when I am not in Arizona looking after my parents as I can fully depend on the services Visiting Angels consistently provides. Highly recommend!!

I have been in Senior Living for years working in both the East and West Valley and Visiting Angels…read morehas always been my go to when it comes to offering assistance to a customer in need. Kate Dolance does such a wonderful job representing your organization. She is very knowledgeable, friendly and active in our community. I have seen her at various different events (including my own) presenting on the benefits/advantages of using Visiting Angels, she does an amazing job connecting with others and getting the word out there! Kate thank you for supporting me at my events and the senior community in general and thank you Visiting Angels!

Horrible communication from Stephanie & the office. Lack of caregiving staff with zero solution for…read moremy loved one.

I hired Assisting Hands last month to care for my mother who has Parkinson's Disease / Parkinson's…read moreDementia and lives with me full time. They were to care for her 12 hours a day, 7 days a week. The first couple of weeks went very well. I have to shout out to one particular caregiver. Mercy is a lovely, bright soul and a fabulous caregiver. She was kind and loving, very professional and respectful of the structure that I have set up for my mother. We hit the jackpot and mother adored her! I had a few significant issues with 2 of the other caregivers that they sent over. After a bad experience with one that resulted in her leaving the company and the need to file a police report, per Stephanie, I felt comfortable that they took appropriate steps and handled it in a responsible manner. I was more than comfortable to continue using them. Fast forward about 1 week and I can't believe how things have changed. Although the company raved about the new caregiver that they were sending me (apparently one of their best) I had some initial concerns when I first met her. First, she seemed like a lovely person and was very open and shared many of her personal issues with me. She was dealing with personal health concerns; self-medicating techniques to help with side effects of her illness. She went outside to vape quite a bit. I pushed my initial concerns aside because of all the wonderful things I was told about her skills and compassion. I do want to mention she was compassionate and seemed like a sweet person with good intentions, but in the 2 days that she was caring for my mother she was late both days and asked me to come home early both days so that she could get ready for her other job. Every time I called to see how mom was doing, she often had her lying in bed to keep her safe and to "stretch". Nobody else has a problem keeping my mother safe and she certainly had instruction to only use the bed for 1 afternoon nap and bed time. Her activities and her schedule are important to her overall health and well-being. This caregiver spent a lot of her time outside vaping, making personal phone calls, listening to podcasts and in the bathroom getting ready for her other job. When she learned that I had a friend coming to spend the night with my mom to give me a much-needed break, she told me she prefers to work nights and is available if I needed her. I did have an extreme amount of compassion for her, so I battled calling the company, but had to put my Mom's needs first and decided I needed to call the company. When I called, I tried to protect her and simply requested another caregiver but I did not want to cause any trouble for her as I knew she was going through a lot. I spoke to Sonia and just wanted her to know I felt she was not a fit for my mom since my mom had very high needs. Sonia seemed understanding, but soon after I received a call from Stephanie. I was treated with extreme disrespect and was accused of trying to poach their caregivers and accused of crossing boundaries. That was untrue, but of course I am sure the "caregiver" was trying to cover her ass and said whatever she needed to. Anyone who knows me knows I have high morals and am very ethical. To be fair I will admit the first caregiver who they sent to me asked me straight out for gas money because she needed it until she got paid and I did give it to her. I feel that was something that should have never been asked of me, but I really had a hard time saying no especially when the caregiver was in front of me. It was very uncomfortable and a position I should have not been put in. I know that I should have said no. To conclude, I was told that they would no longer be able to care for my mother and we would have to make other arrangements starting the following day and forward. No notice and no conversation. The decision was made and she treated me as if I had done something wrong. I am a business owner and a professional so I really know how to act and behave and I most definitely did not act in an unprofessional way. I am incredibly disappointed and disgusted with the way I've been treated and how the company that I chose to have care for mom was willing to leave her high and dry and walk away rather than to act in a professional manner. I know I was extremely professional and expected the same in return.

I am so happy we found ACASA Senior Care. They helped us every step of the way to find a…read moretrustworthy caregiver for my elderly uncle who was on his own in Glendale. All the staff members there are friendly and professional and they really went the distance to help us out in a difficult situation. Highly recommend!

It's been such a trying experience looking for reliable in-home help for my grandfather, an Army…read moreVeteran of Foreign War, who lives by himself in Phoenix. I don't live in the area so gathering information by phone has been my primary resource. I spoke to several providers and I was really disappointed with the lack of empathy and poor customer service. I found ACASA Glendale and was so pleasantly surprised. I spoke to Renee, who was very professional and courteous, and I could hear the concern in her voice when I explained what I had been experiencing. I was provided so much information, she was extremely transparent and honest, and I was so delighted to know that they are a veteran-owned business! I feel confident that ACASA Glendale can provide exactly what I need, respect, reliability, companionship and the in-home help that will allow my grandfather to retain his independence. I will definitely be using their services! Thank you!

Went there with my friend who is interested in moving into a senior community with a continuum of…read morecare. We had an absolutely wonderfully prepared buffet and the residents there said the quality we received was normal and not for show, so that was good to hear. We had a brief tour passing through some lovely gardens and the closed campus seemed very safe and pleasant with its plantings and benches, and pets are allowed! The tour and event was for learning about the apartments and the building and hallways reminded us of our college dorms and wasn't as modern and fresh as hoped for, although they have tried to make them more pleasant with artwork and decorative touches. The little lobby and common rooms were pleasant to get one out of the apartments and wait for friend or visitors, and the bulletin boards were full of activities. They were updating the apartments and they really make the best of the space. Many have sizable terraces, but the one we saw didn't have much of a view. The staff and residents we spoke with were all very upbeat and happy to be there talking about the events on campus, transportation to appointments and events off campus, and the comfort of being where a continuum of care can be provided. They regularly offer various tours, so by all means, give them a call and see for yourself.

I heard an older resident and new one talking about the Beatitudes Choice. The new resident was…read morevery happy with her Beatitudes choice. I visit the independent living area. Not much care. When needed. it is good. I come nearly every Thursday. I am always well received as I check in. Plus! they have candy! melt in your mouth mints and hard candies. Just like at Gramma Cottrells.

Excellent service and conscientious care, very attentive to my needs. Understanding and Reasonable…read morerates.

If I could give 0 starts I would, this place is horrendous, and most of the staff are incompetent,…read morethey pick and choose which residents to care for. It's sick.

What a miserable place. One of the most regrettable decisions that I've made. I should have never…read morerecommended this place to my parents. If you're taking the time to read this...move on to the next option, because at first you'll feel good about it (through vulnerable manipulation) but will eventually erode a part of your heart, that will never heal.

We have a fantastic staff for 4 years, caring for my father with few, if any changes. So much…read moreappreciation. Alicia manages, accommodates, is flexible and makes it all happen. Couldn't ask for a better group. I wish I could mention the individual caregivers by name, but I'm afraid someone would try to steal them from us.

I appreciate that is company is a family-owned home health agency rather than a large company where…read moreyou are treated as a number. Their staff was efficient and knowledgeable, but most of all they are caring. I would recommend them to anyone.