Compassion, follow through, phone system (I have been on for 20 minutes so far-this is an urgent…read moresituation and was told to call 1st thing to get same day appointment. Theres no way to get a live person. I wonder if there is a quality assurance person. Who ever is running this clinic needs some help. I have had tests run (without my knowledge or permission) and then the primary reason I am there is just treated like it's all in my head.

I have had right ankle pain and swelling for months. June 12 2025 I went to the Willits office…read more They had xrays done and found nothing outstanding. A referral for a MRI was supposed to be done. Today is July 7. After dropping the ball they finally contacted my insurance company Friday. Unfortunately they didn't give them enough information. I have left A message for the nurse in the past and never got a return call. I still can't walk when I first stand up. My wife just contacted them again, because my being nice is gone now.. Hopefully this will get resolved soon. There really is no excuse to wait for an MRI for a month.. if your in pain go to emergency..

Consider myself so cursed. What are the odds of me contracting pancreatic cancer? According to my…read moreoncologist, it has nothing to do with my lifestyle (I don't smoke, drink or do drugs); I don't have family history and my only vice is I love to eat. According to my oncologist, it was a random mutation of the cells, whatever that meant and that could happen to anyone my age. So, you mean shit happened? Yes! He reluctantly agreed without going into a maze of medical mumbo jumbo. That was 2 years ago when I started with low grade fever and stomach discomfort. My primary care doc, Dr. Morse, referred me to Dr. Arifuddin, a respected board certified gastroenterologist and hepatologist in Santa Rosa. I'd not be around today if not for these 2 docs. Dr Ariffudin was the first to detect my cancer after an ERCP (Endoscopic Retrograde Cholangio-Pancreatography) and a biopsy of my bile duct and pancreatic cells. A stent was put in and without going into details; this helped me to prolong my life for 2 years and of course with the help of chemo and radiation. The low-grade fever and stomach discomfort returned a month ago. There is such a thing, as stent migration and it got lost in my stomach. Dr. Arriffudin was back to my rescue and performed another ERCP on me by putting in a spanking new stent. He is very skillful at what he is doing and probably the only GI doc that can do this north of the GG Bridge up to Oregon. He is very caring and adorable with a heart of gold. Although I know there are no guarantees the new stent can prolong my life any much more that it did, but it has sure got rid of my fever and discomfort. I now consider myself so blessed. A special shout out goes to Dane Shoemaker, Dr. Arrifuddin's capable Certified Nurse Practitioner, who was just as cordial and knowledgeable to fill in. Without any hesitation, go see Dr. Ariffuddin for any of your digestive problems. That would include colonoscopy too!

I recently had a routine colonoscopy with Dr. Arifuddin and I thought he was great. Friendly and…read morepatient, everything went without a hitch. Thanks doc.

Amazing doctor!!!! Amazing staff!!! Everyone has been so helpful and friendly. Need more docs like…read morehim.

Dr. Kreger treated me for a serious toe fungus infection. It was a poor outcome that could have…read morebeen avoided with better care and attention. He removed three toenails. After the surgery, his assistant put dressings on the wounds so sloppy that I had to return in several days to have my toes anesthesized so he could remove the bandages. He prescribed some meds for me that he shouldn't have, because of conflicts with other meds I take. He wasn't paying attention. One of the toenails grew back as an ingrown toenail, and another one grew back and the fungus returned. My impression was that his business came first, and his patients second. He runs his office like an assembly line.

They are so kind, efficient, and knowledgeable. Even when they're busy it's in and out straight to…read morethe point, "let's get this figured out" type energy even when they're super busy. They respond to my texts, and Ive never felt rushed, I feel like they actually care and know what they're talking about! And it's probably because it's all women running the place just saying! 10/10

Couldn't possibly be happier. Had Mohs surgery on nose. Ended up being a fairly large incision, but…read moreDr. K did a remarkable job. There will be minimal scarring. It looks good right now, even just after having sutures removed. Very impressed! Also, my procedure day was a very busy Mohs day, and some of the procedures took longer than expected, but everyone including Dr. K had great attitudes, and great senses of humor. I worked in health care for 20 years, and this is one of the best groups of people I've encountered. They obviously enjoy working together and doing what they do, which means the world when it come to good health care. The best!

I went to this establishment a few years ago and the employees were amazing, I recently went back…read morefor a procedure and left botched, I do not recommend this establishment anymore. I tried to contact an employee about my issue and she ignored me for weeks at a time and I have yet to hear back still.

I love Christine! She really makes me feel like family and never makes me feel rushed or like she…read moreis too busy to answer all of the questions I have. I really am so thankful to have found her, and recommend her to everyone who asks!

The staff and personnel are above and beyond board. The location, and the premises are immaculate…read moreand modernized without losing their comfort and ability to set a mind at ease. From the admissions to the nursing to the program advocates all the way up to the Doctors the feeling of professionalism made all the more impressive by the kindness and attentiveness was astounding. I live over an hour away and I wouldn't want to have any other medical facility looking after me.

BEWARE!!! This doctor has absolutely destroyed multiple patients lives. She has been installing…read morebladder mesh sling into patients incorrectly and now a whole team of surgeons is having to repair her work. She should not have a medical license. DO NOT USE THIS DOCTOR IF YOU WANT A GOOD QUALITY OF LIFE!!!!!

Dr. Jeannie Pflum saved my daughters life (and probably mine)…read more I had no idea I was in labor, as it was still quite early. But my water suddenly broke, and I rushed to the bathroom. I was horrified to discover it was blood, and immediately got into the car with my husband and rushed to Sutter hospital. I knew something was very wrong, and I was terrified. Dr. Pflum rushed into the hospital (it was her day off). Everyone knew the severity of the situation, and I knew in my heart I needed an emergency cesarean right then, right there. I had a placenta abruption, and there was no time. All she could do was to look deeply into my eyes, hold my hand, and tell me it was going to be ok. This was an extremely rare situation where timing was of the essence. Usually this is something you talk about and discuss. But had she waited any longer my daughter would not have survived. It turned out to be a matter of seconds. She (and her staff) saved her in the knick of time! This was nothing short of a miracle. Thank you Jeannie! We love you.

My mother was admitted to Post Acute Ukiah for rehabilitation after suffering a fall at her…read moreapartment. During the approximately six months she stayed there, she experienced three separate falls while under their care. After the second fall, she suffered significant bruising across the left side of her face that lasted for weeks, and our family was deeply concerned about the seriousness of her injuries. Following her third fall, her condition declined rapidly, and she passed away three days later. Our family is devastated and heartbroken by what happened. We entrusted this facility with her care and safety during a vulnerable time in her life. We believe there were serious concerns regarding fall prevention, supervision, and communication with our family throughout her stay. I am sharing our experience because families deserve to ask questions, stay involved, and carefully monitor the care their loved ones receive in rehabilitation and nursing facilities. I hope the facility takes concerns like these seriously and thoroughly reviews its policies and procedures to help prevent other families from experiencing a similar tragedy. To the staff and administration: I urge you to examine what happened during my mother's care and make resident safety your highest priority. I write this as my personal experience and opinion based on what my family witnessed.

Excellent, caring staff. Always clean and residents are well taken care of. Highly recommend. We…read moreare fortunate to have such a wonderful facility in our community.