My mother was rehabilitated rather quickly and they helped turn her attitude around after she was discharged from the hospital. The staff is really friendly but they had a hard time controlling unruly patrons, especially my mother's roommate, who treated her like garbage half the time, even after it was reported. They were very nice to loan us a wheelchair after she was discharged. One of the therapists was kind of annoying, surprising considering he was a Marine, but all in all the staff was wonderful! One of the administrators entered my mother's room without knocking and asked what we were doing (financial paperwork considering I had to do it there, since mother wasn't at home). I had to tell him it was none of his business. I understand that they have to make sure relatives don't take advantage of the elderly financially but he didn't even explain why he was there, just asked to see our paper work. All in all a pleasant experience, according to my mother! read more

My mother was admitted to Post Acute Ukiah for rehabilitation after suffering a fall at her apartment. During the approximately six months she stayed there, she experienced three separate falls while under their care. After the second fall, she suffered significant bruising across the left side of her face that lasted for weeks, and our family was deeply concerned about the seriousness of her injuries. Following her third fall, her condition declined rapidly, and she passed away three days later. Our family is devastated and heartbroken by what happened. We entrusted this facility with her care and safety during a vulnerable time in her life. We believe there were serious concerns regarding fall prevention, supervision, and communication with our family throughout her stay. I am sharing our experience because families deserve to ask questions, stay involved, and carefully monitor the care their loved ones receive in rehabilitation and nursing facilities. I hope the facility takes concerns like these seriously and thoroughly reviews its policies and procedures to help prevent other families from experiencing a similar tragedy. To the staff and administration: I urge you to examine what happened during my mother's care and make resident safety your highest priority. I write this as my personal experience and opinion based on what my family witnessed. read more

Excellent, caring staff. Always clean and residents are well taken care of. Highly recommend. We are fortunate to have such a wonderful facility in our community. read more

Ukiah Post Acute is the BEST OF THE BEST in every way! I care for the Elderly and have experienced a number of Senior facilities across spectrum. The personal care of the residence here are extremely personable and warm! Imagine the JOY of seeing your Loved One with finger polished nails, braided hair, activities to keep them engaged in "purpose," and singing and bouncing to the music at nearly 100 years old!! This is NOT something to be normally found!! I cherish ALL OF THE "ANGELS" who tenderly care for Out Mom and Grandmother!! read more

The one star is for the front office person who has been kind to me when I call or come in begging to talk to the administrator -Doreen. Otherwise zero stars. In talking with people in the community they all have had the same experience with Doreen. After MONTHS of calling, daily, then just twice a week I finally got a call back. I asked about moving my mother to Ukiah so she is closer to her family, I told her the reasons she isn't with me at the time and Doreen made sure to let me know that I am a bad human. It didn't matter that I work, have children, caring for a mentally-ill sibling, no bedroom and there is no one at home to care for her or that with dementia she might just leave. When I expressed I was trying to figure out selling to buy a different house with more rooms or building something or giving her my room and my husband and I be in the living room. She just reiterated that since I haven't done that I am a subhuman. Great -thanks for the help devil lady. When I hear the horror stories about how filthy the place is and see the fines levied against them it makes me realize how WAY better off we are not being in such a hell hole. Brittany - I left you over a dozen messages and not once got a response call. read more

My father in law has been in there for a day and a half. He spent his first night with the TV next to him blasting. It continued until we called the Emna at the front desk, because no one checked on him or responded to his call bell. My father in law rang his bell for a nurse for hours and neither his CNA Madison nor his LVN Cherise came to help him lower the TV after all night and all day with it blasting in the next bed. There are no quiet hours! No policy on TVs. How can anyone heal in that environment. read more

I am the new Administrator at Ukiah Post Acute effective December 2020. Last week, I received a call from a resident who recently discharged home. She was so thankful for the wonderful care she received. She stated the staff was well trained and very kind. I am so blessed to be a member of this fabulous team. read more

I recently spent around two weeks in this facility. I wouldn't recommend leaving your dog there. The place was filthy. Built up crud on the floors, in the corners, in the bathroom. The food was mostly inedible. I complained about lack of flavor and was promised Mrs. Dash but it never materialized. I requested 1% or 2% milk. I was always given whole milk or a sugar sweetened fruit drink. Many breakfasts consisted of one small pancake, one sausage link on a cold plate, plus cold, gluteness cooked cereal. Or one baked egg, one sausage link and one piece of dry toast. One night I waited three hours and 45 min. for medication. The nurse had the audacity to be snarky when I called her on it. They have a medication system that might work if they had proper training. But it was a disaster for me when it didn't know when to dispense a prn sleeping pill or migraine medication. PRN means as needed. I was very anemic and was to get a protein boost drink two times a day. I seldom had it more than once. The PT and OT therapists were caring and thoughtful. But they made it sound like they would make sure I had everything I needed when I went home. Talk is cheap, that's all they provided. There was nothing about Ukiah Post Acute that would make me want to go back. Also, there were no activities. No shopping trips, no arts and crafts, just a lot of seniors sleeping in wheelchairs in the halls. Because they claim to be a no restraints facility they don't have rails on the beds. No rails makes for much more difficult moving in bed. I kept having this lady burst into my room proclaiming I was in her bed. Since there is no way to keep these people in their rooms they have floor pads that sound an alarm if stepped on. These alarms must be manually turned off. They would go off all night. I heard one man complain to the nurse that he was sick and tired of women trying to get into his bed. My guess is this facility was built in the 1950's. I had a problem with the toilet. The CNA told me they have issues with the plumbing every day. They only have 3 private rooms. So most have to share a very small room. While I was there they tried to close the place to visitors because of a gastrointestinal bug that went through the place. That meant nobody in the halls. But I couldn't see a change. All in all, a disgusting experience. read more

The staff is pretty good, but the food sucks. Nothing is fresh and the kitchen doesn't always follow the requirements of each patient.

With three stars (out of 5) on the Medicare website, this facility is not the best choice. When I was there last week, they had two LVNs on the floor for 42 patients. The physical plant is old, and though they've clearly brought in more electricity, they're still not up to the digital age when folks need accessible outlets for their devices. The room had four men in it, with one TV for two men. The TVs are hung on the ceiling, and the sound comes from the TV, so they were turned up loud. Outside the room was an empty bed parked under a sign that said something to the effect of "this area to be kept clear by order of the Fire Marshall." The staff was making an effort, and they did have the P.T. in on Saturday and Sunday, which is important. One guy I saw slept in his street clothes because nobody checked on him. He wasn't ambulatory, couldn't even stand up. Like the hospital, this place offers a lot of incentives to get out. read more

Excellent care. Great physical therapy department. Staff seemed to really care about rehab and getting my Mom is shape to return to her home. Good food. I hope this level of care exists if I ever need it. read more

I do not usually post reviews, but I felt that I had to refute Karen C's review. I was a resident at Ukiah Post Acute for about 5-1/2 weeks in March 2018. I found that Ukiah Post Acute was clean, the CNAs were well trained and caring, no problem with my medications and loved the therapist - both physical and occupational. I really chose Ukiah Post Acute because of the therapy. I had my friends investigate where I should go post surgery; and, the majority conclusion was Ukiah Post Acute. The therapists pushed me to get better; and, I do appreciate all that they did for me. During my stay, I learned to do all of the things that I would be required to do when I got home. I cannot say enough good things about Andy, Lynnae, Clark, and Julie. I can agree with Karen C about one thing - the food was not good. I worked around this by having food brought in - I was not here for the gourmet meals, entertainment, etc. I was here to get better and learn how to deal with my injury. As far as I am concerned, Ukiah Post Acute accomplished this mission!!! read more