Wish I could give 0 stars. This has been an absolutely terrible experience from start to (still not) finish. The manager is essentially nonexistent. He is never in the office, refuses to speak with me directly despite multiple requests, and all communication is forced through Jennifer. While Jennifer has been kind and genuinely tries to help, she clearly does not have the authority to resolve anything -- leaving customers trapped in endless limbo with no decision-maker. My mother passed away and had fallen behind on payments. While they initially worked with me to adjust the balance, the pickup process has been a complete nightmare. I have been chasing this company for nearly two weeks just to get a confirmed pickup date. The manager required payment by cashier's check -- which is perfectly reasonable -- but then insisted it be mailed so it can "clear," which makes no sense since cashier's checks are already guaranteed funds. This unnecessary requirement caused additional delays with no legitimate explanation. Calls are not returned. Follow-ups go unanswered. Promises are made and not kept. Nothing gets resolved unless you aggressively chase them -- and even then, the goalposts constantly move. What's most disappointing is the complete lack of empathy or urgency from management, even knowing the circumstances surrounding my mother's passing. Instead of compassion or professionalism, I've been met with unnecessary obstacles during one of the hardest moments of my life. This company created avoidable stress, wasted time, and emotional exhaustion on top of an already painful situation. Poor leadership, broken communication, and zero accountability. I strongly discourage anyone from doing business here -- especially if your situation is time-sensitive or emotionally sensitive in any way. read more

Worst moving experience of my life. Sorry for the long explanation, but please read if you care about the quality of workers when handling your belongings. Two men arrived in their moving truck around 8am in the morning. They had to pack half a kitchen, one bedroom, half the living room it took them about 4.5 hours to do, which seemed a little slow considering we put a lot of things in boxes already and moved things into areas that was to make the process more efficient. I did not mind them taking their time in the kitchen since majority of the items being packed were fragile. They said that the driver would come back to pick up everything they packed, which seemed a little odd considering that they brought a truck. Again, I did not fuss about it because they stated they were only there to pack. Around 4pm I decided to call them asking when they would return to pack everything. I spoke to a man who seemed to be the manager and apologized stating there was a mix up with the drivers and asked if I wanted them to "go over now? or later?" Well of course they needed to arrive immediately because we had a prior commitment to attend. They arrived with 5 men (three who were looked to be very young) and a woman who kept track of the inventory. They did NOT wrap the doors to minimize damage to the structure or to our property. They brought things straight from the house into the garage to label, then move onto the truck. Not even 20 minutes into the loading process they break the two side panels to our guest bed. At the scene, they did not apologize, did not seem sorry. The woman just gave me the phone number to call on Monday since the office would be closed until then. After that I decided to take pictures of the big furniture pieces and watched them as they continue to be rough with our belongings. They ran out of room to load our new leather reclining couch so they used the second truck they brought to load it. The women left to go get the keys to the truck since apparently they had the wrong keys. They decided to get the couch onto the driveway. The doorway was not wrapped nor was the couch wrapped to protect the leather from being damaged. They forced the couch through the door ripped the couch on the top and bottom corners. They acted like nothing happened. I asked them about the rips and what to do about them. They stated,"Used leather cleaner....That's what insurance was for and they will replace it." I'm sorry but I thought this was a professional moving company, just because I have insurance does NOT give you the right to be rough with my belongings and damage them. They had no remorse. They finally received the keys to the truck and loaded the couch hastily without covering it or securing the couch to the truck. I figured they would at least secure it being it was the only item in the truck. They left without any type of professionalism in saying "Have a nice day!" We were given this moving company for a military move across country. I called the manager on Monday following this incident. He seemed a little more apologetic that we had two damaged items before they were even on the truck. If you have the opportunity to DENY this moving company, please do. read more

Cardinal Van & Storage - The side panels to our bed...broken before they are on the truck. - Movers Near Me - Twentynine Palms, California

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I the beginning everything was smooth. They packed the stuff properly and put everything in the inventory. However, when Household Goods inspector left they started packing in such a disrespectful manner I can only relate to if my belongings were trash that they were disposing of. After asking them to handle my belongings with care they ignored me and continued to mistreat my belongings as well as roll their eyes and sigh as if I was in convincing them. They attempted to put wet basins, books, clothes, and fine china in one box without sorting the items, they put very little thought, effort, showed no attention to details by grabbing the first thing they seen and forcefully shoving items into a box regardless even if it was fragile. When I ask them to redo the job they continued to roll their eyes as if I was asking them to do something that was not included in their responsibilities. When I asked the packers to indicate details in the inventory they refused to do so, saying that they cannot go into details and cannot spend in my house more than two hours. Therefore, the inventory that they forced me to sign is INACCURATE AND INCOMPLETE. Also, when I wrote with my own hand in their inventory that my stuff that they packed is new and in the original packing they crossed it out they that I cannot write it. If something is going to be lost or damaged, it would be hard for me to prove what they put in the boxes because they mixed everything up, very expensive and comparatively cheap stuff, unworn shoes and handbags and those that I already worn without specifying what exactly is included in each box, making it impossible for any inventory to be accurate. When the packers dissembled the mirror and the dresser they told me that the driver should put it in his own inventory. However, when they packers disappeared (see below) the driver refused to do so saying that since the packers had packed the mirror he cannot include it in his inventory and bear a responsibility for items that he did not pack. The packers refused to provide cardboard boxes for majority of my items saying that they do not have enough boxes and just used boxes that I gave them. If I had not provided them with packing materials like bubble wrap, packing peanuts and my own towels, they would have put my mirror in a box without protective material inside and ship it like this. Te packers refused to repack the brand new glass table despite the fact that I explained to them several times that when I was buying the table the sales assistants did not properly pack the item. Since the packers refused to re-pack the table, the chances of the table being destroyed in transition from here to other state increased significantly. However, they replied that they do not have boxes for my glass table. After the packers disappeared without completing the inventory properly, the driver told me that most likely the glass is going to be broken since the packers had not bring a crate. I had to provide the driver and his assistant with all packing materials that I have and even had to give away my new towels that we had to put around our new furniture to protect it against scratches because the packers just disappeared without saying a goodbye. I do not think it is professional for packers to come without any proper packing materials and roll their eyes every time I ask them to pack the stuff properly and then run away. This is not my responsibility as their customer to provide them with everything. The packers told me that we needed to review the inventory and once we are done they will continue packing my stuff. After forcing me to put my signature on their papers and telling me that everything is 100% insured and I will get a 100% reimbursement even if the inventory is not complete and accurate, they said that they need to grab some boxes from their car and that they would come back to help the driver to pack my mattress and springs box, as well as other stuff that needed to be packed. However, he left and never came back. As a result, I was left with unpacked stuff. I will need to go to the post office and ship it to other state spending my own money. When I called Cardinal Van their representative Andrea told me that that since I already signed the papers nobody is going to come pack. As I mentioned above, I was told by packer Mat that he would come back to continue packing the remainder of my belongings that was left in the house and helping the driver with the furniture and mattress. Andrea was very rude and disrespectful not willing to help at all. She said that I have to pack the rest of the stuff on my own together with the driver. She even refused to give her last name because it was obvious that she is afraid to take responsibility. I even doubt that Andrea is her real name. As a result, I had to help the driver and his assistant to carry pack, carry in the truck all the bedroom set, table, mirror and spring box. Horrible job! read more

First day went great- two guys packed pretty much everything we needed them to (they forgot to wrap our guitars, but it really wasn't a huge deal). I tipped them $20 each because they were so quick, the whole house was done in about 2 1/2 hours. This was May 27. Fast forward to today, May 31. My husband called me from work in the morning and said the packers knocked, got no answer, and left. We were not expecting anyone back, as I had signed papers on the 27th saying that all the packing that needed to be done had been done. Although we had scheduled the move for tomorrow, June 1, when my husband called the office they told us we must have misunderstood and the packing was to take place from the 27th to the 31st. They told us that the packers would come back within the hour and that if we did not answer the door, we would be charged a penalty fee. I waited an hour and called the office again. I was told that "'my husband just didn't understand what she was telling him", and that the movers had moved on to another job that they were now finishing up. I was informed that they would be taking a quick lunch break and then coming to finish packing (which is already finished) and potentially start to load the truck (which was supposed to be done tomorrow morning). I wish I could give the packers a separate review- they were professional and fast- but the company has such sloppy organization that I wouldn't recommend this service. read more

Amazing service. The manager and the crew were incredibly professional and helpful. My wallet got packed in with my stuff and they helped out even though they were closed and even brought it to my house on the weekend. read more

Great service! The movers were very polite and professional. The whole process was thorough and efficient. Side note---My husband left his wallet in the couch which was packed up in a crate. The manager came into work on his day off and delivered the wallet to our house. We could not be more impressed with the company. read more