TL;DR As a young company, I believe Bart Outside Solutions has a lot of areas to work on such as…read morehandling customer concerns in a professional manner, being transparent from beginning to end, and providing reliable communication and scheduling. The lead contractor seemed friendly and trustworthy at first, but over time I realized that his actions did not match his words. I ended up using Bart Outside Solutions again for a roof replacement in the Spring of 2021. He offered a very low price (red flag) but assured me he had the expertise to get the job done. It was my mistake to have trusted him and take his word for it. I didn't even consider getting quotes from other companies because I had confidence in their workmanship at the time. Less than 3 months after the roof was replaced, the roof above my utility room started leaking during a thunderstorm and the room started flooding (pictured). I reached out to the company immediately and they offered to stop by the following morning to patch the roof. Sure enough, they were at the house around 7 am and on my roof to patch it up. It appeared that the pipe above the utility room was the source of the leak. I left for work in the middle of their job but when I got home, I found that they simply put tape around the pipe (pictured). I was in disbelief that that would be considered a "patch" by someone who considers himself a professional. Needless to say, I was not satisfied. I decided to let the experts inform me about the condition of the roof. The following week, I had 3 roofing companies come out to assess the roof and the patch and all 3 independently came to the same conclusion: the roof was not replaced properly and needed a 2nd full roof replacement. One of the major flaws was the fact that the company improperly reused old insulation boards from the previous roof to attach to a different roofing material (pictured). These insulation boards sit on top of the plywood that was also supposed to be replaced, if damaged. However, the insulation boards were never removed to even assess the condition of the plywood. As a result, the new roofing material did not adhere to the board properly, leaving multiple gaps in between the sheets (pictured). The roofing material was also poorly installed around all the roof structures with scraps protruding out (pictured). There are still soft spots on the roof, which is a clear indication that damaged plywood still remains. I am now left with a 3 month old roof that is in worse condition than the 10+ year old previous roof. The worst part of the whole situation is not even the roof -- it's the way the lead contractor handled the situation when confronted with the issues. His first response was to immediately retaliate and argue that I paid a low price for the roof replacement therefore I should not be expecting the same standard as a regular roof. He added that my warranty would be activated and offered to stop by on his own time to patch the roof "in a proper way", to which I declined. I don't know anyone who would trust a contractor again after they placed tape on a damaged roof and called it a patch. Later the company used excuses such as an unrelated personal matter to justify why they were initially upset and made accusations of me. And lastly after the suggestion of a possible reimbursement was brought up, they quickly pointed out a technicality on their part where they titled the contract "roof repair" instead of "roof replacement" even though every written and verbal correspondence with the company over the course of 9 months (pictured) used the words "roof replacement" and the contract itself contained language pertaining to roof replacements, such as "replace flashing, replace damaged plywood, replace shingle roof". I'm not sure how the technicality of the words is even a justification for the poor workmanship. They also later denied there was ever a warranty on the job, although verbally the lead contractor would say multiple times in conversation that there was a "10 year warranty" for all his jobs, not to mention the email they sent just 36 hours prior stating that the warranty was in effect. Apparently there is only a warranty when it's convenient for the business. Sadly, it seems like this was their last ditch effort to once again divert the blame and make excuses instead of handling the situation appropriately. At this point, I am no longer in communication with the company because I realize now that I am not dealing with a professional. I would respect the company more if they took ownership of the faulty roof and admitted to taking on a job they had very little experience with. My hope is that they would grow from this experience and learn to communicate with clients professionally, especially when valid issues about their work are brought up. It takes courage for a business to own up to a mistake. It's much easier to deny it or make excuses for it.

Recently had a fence built by this company. The team did an excellent job and the fence was built…read moreahead of schedule. The team lead Greg is exceptional! He has excellent customer service skills and is always helpful. I even had an issue with a home depot purchase related to the project and he offered his assistance. The corporate office also communicates really well and kept me informed at every step of the project. I highly recommend this company!

I just moved into a new house where the lawn really wasn't taken care of and had turned into a…read moreforest of crab grass and weeds. I reached out to Victor and his team to see if they could help! Communication was quick and easy over email and he suggested sod. His team showed up and was done in a few hours doing great work! The price was extremely fair for the quality. Would 100% recommend hiring them for your landscaping needs.

My front lawn didn't look so good and it was recommended that I do sod. I also requested 2 flower…read morebeds to be created and 2 plants to be transplanted, 2 other plants planted in their place. They put a wooden border on one of the flower beds and it looks excellent! They did really good work! Showed up on time, really nice. I won't get into details but they went above and beyond! Plus communication with them and their office was excellent! The price was good as well! I will definitely contact them again in the future.

Not only was their work on removing two large and old trees timely, efficient, and neat, but they…read morealso understood the importance of logistics to ensure my neighbors, their property, and their vehicles were kept safe during the day-long process, and all at a reasonable price.

Excellent work respectfully executed…read more On-time and on budget made my property look great.

Michael, showed up to give us a quote the same day I sent out the request, he was wearing a mask,…read moretook his time talking me through the cost, gave us a military discount, and was very reasonably priced compared to other quotes we got. We hired them to do a yard clean up (we had a TON of leaves, sticks, and gum balls out there) and to lay down new mulch for us. Well, not only did he show up to the the quote quickly and was reasonably priced, but he was incredibly communicative and when the weather didn't go as planned for the day I was scheduled to get the work done, he came by in person to ask if they could reschedule and worked with my timeline. And on top of all that great customer support, the work is beautiful and above and beyond what I expected. They were clean and courteous and even swept my deck off which was not required at all. When it was done we walked around and chatted and it was all done to my very high standards. I highly recommend this team and will be hiring them again!

They are scammerS. They use dead sod and charge unreasonably high amount for lous work…read more We moved into our new home recently and the grass in front of our house was not in good condition so we hired them to plant new sod. First, the business owner gave me unreasonably high estimates of time required to finish the job. He said it will take 3 people 9 hours straigt to do that. I live in a townhouse and we only needed our front yard and very small area in our backyard done. I agreed because I didn't know. On the day of service, only 2 people were present at one time and one of them was the boss, mostly supervising so basically they put one guy to work and charged me for 3. The sod they put was brown even when they were putting it, when I mentioned that, they told me that's how it looks now but will become better with watering. They charged me $1500 for dead sod and one man's labor. After 2 weeks of watering like crazy, the grass is still dead in places. I called them, sent them text but they didn't reply, but when I called them from a different number they answered, which proves that I have been scammed. My neighbors did their own sod and that look way greener and fuller than my professionally done, super expensive sod. So take my advise and hire an actual professional. Please do your research on amount of time required and types of sod so they can fool you like they did to me.

Reliable and fairly priced. Rafael and his crew are friendly and professional and always on timeread more

Great, reliable and professional team. They have provided mowing services for me for a number of…read moreyears and do an outstanding job!

Booked via their website-got email confirmation. I didn't not get a call from the company. I…read moredecided to call and confirm. I talked to someone and was told that it wasn't on their schedule. They are having problems with the system. We rescheduled for the next day. No one showed - I texted and no response. Very unfortunate.

Finally! A landscaping company that didn't think the job was too small. I had appointments with two…read moreother companies, that never showed up to complete the job. They gave me an estimate, a start date, then didn't show up or bother to call to tell me they weren't coming. Ecco gave me an estimate and showed up the same day and did the job for half the price of the other companies. The team was friendly and fast. My neighbor came out to ask for estimate while they were working. After the job was done, one of the workers started pulling weeds - not in the scope of work. I really, really liked how responsive the company was and the quality of the work.

Victor and his crew are EXCELLENT! They were respectful of our property, came on time, and took…read moreaway all the garden waste. We've hired them on three occasions - first two to mow our lawn and general weeding , and the third time to trim hedges and get our yard ready for winter. They did a terrific job! Their prices aren't as exorbitant as some of the other companies, and are truly value for money. Id absolutely recommend their services to others.

My 150 foot tall red maple tree suffered a broken limb that was approximately 60 feet tall. Chris…read moreHarlan, the owner who really cares about saving and caring for trees came out within 3 hours and very thoroughly inspected the damage and the need to take down the remaining part of the limb high up in the tree. He gave me a very fair estimate and came out on a Saturday morning with a very careful and knowledgeable team to cut off the damaged limb. They worked quickly, safely, and cleaned away all the debris. I highly recommend Arlington Tree Care for excellent service and fair pricing.

Fantastic job. Chris and his crew removed a large Norway spruce and a huge sickly white oak today…read more The removal was efficient, and they left our yard spotless and perfect. Couldn't ask for better. Price was also more reasonable than most.