My wife and I had just got back from Mackinac Island. I was looking for a place in Carbondale to…read moreservice our foldable bikes. Met with Doug and he was so gracious and honest. Honest because he did what he said. Fixed the flat on my bike and lubed both bikes. One feels uncomfortable looking for a good bike shop that is not going to rip you off. Trust is everything and I can trust Doug and his workers. Thank you gentlemen. I will be back!!!

The staff is friendly here at Phoenix Cycles. Our group took a range of issues here from…read morespecialized hub tightening, derailer fixes, tubes, and even saw them take 45 minutes of their time with an older customer looking to buy a basket for her bike. They prompting took my bike to put on fenders and knew I was heading out the next day. The shop stayed open an extra half hour to get the job done and really appreciate this. Mike and the team also do not up sell you on services that you do not need.

I appreciate that The Bike Surgeon supports cycling in Southern Illinois. I see them at charity…read morerides, MTB races and gravel races. They have a weekly shop ride during the spring, summer and fall. I find Gabriel, Pat and the rest of the team to be knowledgeable, competent and professional. This is why I continue to choose this shop for all my cycling purchases.

offered to fix my sons tire for free over the phone. but ended up charging $32 for rubber tire when…read morealready just put a new one on and thought we was getting whole entire wheel for $21. However, added on $10 labor when we comeback. ended up costing almost what the new bike cost from walmart? overpriced and misleading! expensive and as much or more than a flat car tire repair? had told them might just want to buy the new bike costs about the same and sorta forced into buying the rubber tire instead?

Professional folks found here. Quick assistance to help us…read moreget out on the trail. Owner offered us great tips on doing the Tunnel Hill trail, we headed to Vienna Trail Head and thanks to her useful friendly advise and repairs, she made our trip better. The store has lots to see. Shop Local!!!!

Has every bike you can think of great service plans and will work with you on the paymentsread more

Highly recommend Bike World. Excellent customer service and quality equipment. I have purchased…read moreseveral bikes, had a few bikes worked on and every employee has gone out of their way to help. They have proactively placed follow up calls to check on repairs or orders. They stand by what they sell and work to make things right.

Every time I enter the store I'm greeted by a friendly employee. They are knowledgeable about bikes…read moreand the different trails in the area. Both of my bikes are riding smooth because of the staff at Bike World. Thank guys!

Great place for both information and trails and have your bike fixed. We are from out of town and…read moreevery time we are there we stop by and see what is new.

Very nice owner. We went there needing help with our e-bikes. Although he couldn't work on them…read morehimself he was very helpful and kind. He was able to give me a good deal on a 26 inch wheel. I will go back if I need anything. Highly recommend

Outstanding customer service, and great pricing. I came to the dealership after another local…read morebusiness sold me a Can Am that would never start (and it was new). I just wanted to get rid of the thing, and buy something more reliable with a company that does well with customers. Abe and his team helped me trade in the Can Am for a Honda that starts, and is just as cute as it can be. I need it for my hobby farm, and it has proven quite useful after the recent ice and snow storms. Thank you Abe & team for your excellence and focus on helping me get a reliable UTV.

After over 6 months of numerous calls and frustration, was advised that the cancellation refund of…read moreGAP insurance is 22%??? I was told and quoted the 60% by the "title clerk" Check came in the mail and it was 1/3 of what was quoted and advised would be sent to us. Contacted Abe, he said he had no clue. Contacted HUB financial services and they said only 22% refund when we used only 40%?!? Then they took 50.00 administrative fee, 50 cancellation fee If you buy from them DO NOT USE THEIR GAP INSURANCE

These guys are great…read more I came in with a limited budget looking for an entry-level bike for a senior. I have not ridden a bicycle for about 35 years. Mark was terrific. He found just the right bike for me and even allowed me to pay $50 a month until I was paid off and I had a few extra bells and whistles done to it. Great service got the bike all tuned up and I already made my inaugural run with my 19-year-old daughter. Pretty good for an old guy at 71.

Fabulous staff that are willing to take the time to work with a newbie & speak in a language that I…read morecould understand. They've brought me along so that I don't consider myself the 'crunch on the pedals,' inexperienced cyclist I was... The repair shop is efficient and reasonably priced for the quality of work done. They even have taken the time to show me a variety of things I can do on my own! All of the staff have certifications hanging in the shop & have been SAG on the local rides I've been a part of. (Which I am sure they would rather be riding in!) John, the owner, has a laid back demeanor and really spent a good amount of time with me before I purchased my bike. Rather than up-selling me more bike than I needed (or could afford) he assisted me in finding the right Trek for my needs. I am not a racer, and those days have passed me by - I just enjoy riding and put in from 20 to 60 miles on a normal day. As I was upgrading from a hybrid to a road bike, I cannot emphasize enough how happy I am that I made the move to the 'right' bike for me... I've found their accessories pricing to be equivalent with what you can find on-line as I use RedLaser to compare prices. I would rather support the local shop than ship from who knows where... If they don't have something in the store, they are happy to order it for you. I ended up with a bike rack for my car for less than I could find on-line, no extra cost for them to order it special for me. (Of course, I couldn't use the off the shelf, "one-size fits most," generic racks with my car!) The shop also has group rides, and they are great in keeping the group together at a pace that pushes you but doesn't kill you. I am quite sure that they are capable of maintaining a much faster pace, but they have tailored the rides around who shows up. While they won't offer advice unless asked for it, they have provided great tips and improved my skills each time I ask for input. I went in during one of the special national sales to replace my tires and shoes after a year of use, and rather than taking my money and giving me new stuff - they advised against it as all still had a good amount of life left in them! You can also find your Frisbee Golf needs here! Perfect for the course at Capaha Park. While the products they offer are high quality, the prices are reasonable, the staff is knowledgeable and friendly, I think that the thing I hold in highest regard is their integrity.

I wanted to get a kick stand put on my husband's bike as well as get the seat lowered as a birthday…read morepresent. The bike factory took care of me and got it all done quickly while I waited. I purchased some lights for his bike also. They were helpful and friendly and I REALLY appreciated him helping me get the bike back into the car because I really struggled getting it in there! If we need anything in the future, we will definitely come back to The Bike Factory!

Came here for the first time last week and dropped off our bikes for a tune-up, tire rotation and…read moresome professional TLC. We picked them up a couple days ago. We have ridden for two days now. Excellent, work Alec. We are absolutely satisfied with the work done, and look forward to an ongoing mutually beneficial relationship. This business is just the right size, professional enough, with the required equipment/technology/skill to handle modern bikes, but small enough to call you by name and care about what they are doing for you. I have been riding for years, and owned a few different bicycles. Each year the bikes have gotten a bit better, and the needs for a competent professional to help me take care of them has grown as well. Very comfortable with trusting this business with our needs. I had taken the bikes apart to ship them on our move from MD, and put them back together. They were okay, but just a bit wonky. Alec returned them to like new condition, everything is smooth. He even fixed my wife's chain rub problem that we have dealt with since we bought it, and three different shops back in Maryland.

I definitely forgot to check in but I did go here…read more I had been wanting to get this nano puff Patagonia jacket for awhile now and finally decided to take the plunge when they had a store wide sale. I brought my parka for the day but I feel like it's so big and bulky. I wanted a lighter option that was wind resistant. Beth helped me and just as I was asking ChatGBT how cold it would still keep me warm she asked me in person and she said 30 degrees which was inline with what chat said so whoohoo! It actually warmed up to 30 the day I got it while I wore my better sweater 1/4 zip and wow it made such a difference. No buyer's remorse, no ragrets, not even a letter. :)

sent my bike in to get the brakes bled and worked on and it came back worse than when i took it inread more

Brought in my bike for repair…read more The mechanic (Bradley) looked at the bike determined a couple of simple adjustments and had me on my way in less than 30 minutes. Cost was very reasonable. I highly recommend Bike Stop for courtesy, integrity and convenience.

Love it. I've lived near this outpost forever but finally needed a bike repair. They did a great…read morejob and it was quick and easy. Busy but quick!