I appreciate that The Bike Surgeon supports cycling in Southern Illinois. I see them at charity…read morerides, MTB races and gravel races. They have a weekly shop ride during the spring, summer and fall. I find Gabriel, Pat and the rest of the team to be knowledgeable, competent and professional. This is why I continue to choose this shop for all my cycling purchases.

offered to fix my sons tire for free over the phone. but ended up charging $32 for rubber tire when…read morealready just put a new one on and thought we was getting whole entire wheel for $21. However, added on $10 labor when we comeback. ended up costing almost what the new bike cost from walmart? overpriced and misleading! expensive and as much or more than a flat car tire repair? had told them might just want to buy the new bike costs about the same and sorta forced into buying the rubber tire instead?

I wanted to get a kick stand put on my husband's bike as well as get the seat lowered as a birthday…read morepresent. The bike factory took care of me and got it all done quickly while I waited. I purchased some lights for his bike also. They were helpful and friendly and I REALLY appreciated him helping me get the bike back into the car because I really struggled getting it in there! If we need anything in the future, we will definitely come back to The Bike Factory!

My ebike developed a sudden problem the other day while visiting Edwardsville. It seemed like the…read morefront brake was not releasing fully. I took it into The Bike Factory to see if I could get someone to diagnose the problem and hopefully fix it before I left town the next day. The young man, technician, looked over the bike immediately and quickly diagnosed that it was a fender problem that he was able to make an adjustment to and the problem was resolved in a couple of minutes. It is rare to encounter this customer focused approach at a business these days. Our experience is a credit to the owners of this small shop for fostering that kind of business policy. Their technician saved my trip. If I could give them 10 stars I would. Thank you.

Great customer service and selection. We rode six different bikes before making a decision on two…read moreMOKWHEEL Basalts. It was an amazing experience and they even helped us load them on a new bike carrier. Can't say enough good things about little Egypt e-bikes and having the bike trail right outside their location is a huge bonus for testing different bikes! Thank you!

From the owner: We sell Electric Bicycles Tunnel Hill bike path is right…read moreoutside our door you are welcome to test ride any of our bikes If you need to visit after hours just make an appointment and I will be glad to come in

These guys are great…read more I came in with a limited budget looking for an entry-level bike for a senior. I have not ridden a bicycle for about 35 years. Mark was terrific. He found just the right bike for me and even allowed me to pay $50 a month until I was paid off and I had a few extra bells and whistles done to it. Great service got the bike all tuned up and I already made my inaugural run with my 19-year-old daughter. Pretty good for an old guy at 71.

Fabulous staff that are willing to take the time to work with a newbie & speak in a language that I…read morecould understand. They've brought me along so that I don't consider myself the 'crunch on the pedals,' inexperienced cyclist I was... The repair shop is efficient and reasonably priced for the quality of work done. They even have taken the time to show me a variety of things I can do on my own! All of the staff have certifications hanging in the shop & have been SAG on the local rides I've been a part of. (Which I am sure they would rather be riding in!) John, the owner, has a laid back demeanor and really spent a good amount of time with me before I purchased my bike. Rather than up-selling me more bike than I needed (or could afford) he assisted me in finding the right Trek for my needs. I am not a racer, and those days have passed me by - I just enjoy riding and put in from 20 to 60 miles on a normal day. As I was upgrading from a hybrid to a road bike, I cannot emphasize enough how happy I am that I made the move to the 'right' bike for me... I've found their accessories pricing to be equivalent with what you can find on-line as I use RedLaser to compare prices. I would rather support the local shop than ship from who knows where... If they don't have something in the store, they are happy to order it for you. I ended up with a bike rack for my car for less than I could find on-line, no extra cost for them to order it special for me. (Of course, I couldn't use the off the shelf, "one-size fits most," generic racks with my car!) The shop also has group rides, and they are great in keeping the group together at a pace that pushes you but doesn't kill you. I am quite sure that they are capable of maintaining a much faster pace, but they have tailored the rides around who shows up. While they won't offer advice unless asked for it, they have provided great tips and improved my skills each time I ask for input. I went in during one of the special national sales to replace my tires and shoes after a year of use, and rather than taking my money and giving me new stuff - they advised against it as all still had a good amount of life left in them! You can also find your Frisbee Golf needs here! Perfect for the course at Capaha Park. While the products they offer are high quality, the prices are reasonable, the staff is knowledgeable and friendly, I think that the thing I hold in highest regard is their integrity.

Fire shop, all I needed was a new inner tube and they got me right , they even put it in the tire…read moreno charge. Preciate yall!!

Great local bike shop. The owner, (pronounced Cho) is a really nice guy and always willing to help…read moreout. His shop is also the cheapest so that's a plus.

We purchased a brand new bike less than one week ago. The seat started to unravel. We called and…read morewere told to just bring it down and they would work something out. We drove the 30 minutes to be treated extremely poorly by the "mechanic" and basically told it was our fault. He was so rude and condescending that we retrieved our seat and just walked out. Less than zero customer service.

Despite living 2.5hrs away from The Cyclery & Fitness center, I will happily make the drive to see…read moreDave and the crew here. Yes, there are bike shops closer to where I live, but the service and support we get from this shop is worth the trip! You are greeted and treated with warmth and such amazing knowledge. Being a novice cyclist, I have a lot to learn and Dave is unmatched at his ability to share his knowledge and experience. The other folks that work here are excellent too!!! I tell everyone, if you're looking for a bike, need yours repaired/serviced, need accessories, or just some advice,,, this is hands down the place to go.

"[Very] entertaining." Bike Surgeon's reply to my bike being vandalised while I was down the street…read moreprotesting. Recommend take your business elsewhere. Had messaged them to inquire about getting a quote for a repair. The person on the chat revealed their joy at having witnessed the altercation leading to my bike's damage in addition to low-key racist remarks (I am not Chinese or a Chinese citizen, Jon). I asked in-person in the case the account was compromised but they confirmed it was indeed the owner, Jon Greenstreet, and that the team all concurred with the statements exchanged. This is consistent for their brand as during the pandemic, their older reviews noted their refusal to wear masks and rude behavior.

Yesterday I brought my e bike up here yesterday great place to go I crashed my bike n it was…read moreknocked out fenders so he fixed it only cost me 30 dollars as usual had lunch up here I love ofallon il anyway thank you guys for always being there for me