If I could give 0 stars, I would.
TLDR: Horrible patient care, horrible bedside manner. Falsified patient notes. Gave them the opportunity to correct their mistakes and they didn't. Save your time and your money.
My first appointment. Hour late. Was told the provider I booked with didn't have enough time to see me so I had to see a different provider if I wanted to keep my appointment. The provider spent MAYBE 5 minutes with me. No diagnosis, no education. Couldn't have been any less thorough, left without getting my concerns addressed. This was only compounded by the falsified visit notes I found in my patient portal. Called to talk to the office manager about my falsified records. Took me two weeks to get in contact. When I finally did, the office manager explained an AI system auto populates patient notes. When I responded with, "well they're false", I was reprimanded for "interrupting." Excuse me? I'm calling to give you a chance to fix your error. I could be reporting this... anyways, she told me she'd meet with her district manager to report the incident/see if I can get a comped visit/refund for my first visit. Was told I would hear back end of week and we scheduled another appointment for two weeks out. As you'd maybe guess, I did not hear back. I called daily to follow up since. Have not heard back. Eventually, I was called back by an admin without any answers. She told me to be patient because the office manager has been "super busy". I am sorry, but the office manager being busy shouldn't compromise my patient care. read more