I have had two separate vehicles repaired here. Both situations were handled professionally with…read more an outstanding helpful team of people working here. They are honest with their recommendations for repairs, and fair with their pricing. I rarely highly recommend an auto repair shop due to most of my not so great experiences. But they exceeded all of my expectations. Go see them if you have any work to be done on your vehicle!

Useless employees. Can't even be bothered to stay open the hour before they SAY they close online…read more Either change your hours or stay at work until you close. Ridiculous. Driving in the rain to come pick up a car only to arrive and they're closed early. I guess they just didn't feel like being there anymore. Funny, I don't feel like paying $125 for you to do nothing for my car but I still have to do MY part.

Michael was very helpful. Clean and friendly place. Prices were reasonable…read more Will be back.

*Thorough*Professional*Kind*Affordable*…read more All around good guys, great service, and a great experience!! These guys are THE BEST! Dave has won me over! I called last minute for an inspection. He got me in that afternoon! Got there, and they were so kind, and so helpful. Very thorough and professional. They worked with me in dropping off and picking up. Also explained in detail what needed to be done and why! Even pulled up a picture to show me what was being replaced because I had no idea what it was he was talking about. They even went out of their way to check the car for additional safety issues (without me having to ask) and noticed I needed to replace a master drive belt (pretty sure that's what it was called?) which I am beyond grateful for considering I do NOT want to get stuck on the side of the road. Also important, I didn't have to pay an arm and a leg for their help, and he looked at, and quoted a tail light issue thoroughly! These guys will have all of my future business. Hands down the best automotive services I have encountered in my 20 years of driving. (Thanks Dave and staff! You pretty much saved me from an accident, which I see as saving my life, and that of my children! You are the BESTEST)

Had no idea where to go with our GLK 350 4matic until a friend of ours told us about this place…read more from the time I called until our car was done was nothing short of amazing! great atmosphere and customer service was fantastic. owner and mechanics were great to say the least. very knowledgeable. prices are the best. highly recommend

These guys are respectful and kind and honest. We have never found someone we've trusted more to…read moretake care of our vehicles. We love their service

I bought my car here back in 2020, and have used them for servicing said car since then. They are…read morevery helpful, always timely (I always schedule service, never walk in, not even sure if they do walk ins), and they've never talked to me like I was a "dumb woman". That last point is huge for me, and a big part of why I keep coming. Any woman who has tried to go to any car servicing has surely experienced that before, and not once has anyone at Pinegar talked to me like that. They've also never tried to upsell me on services, always explained to me why they do things, and they're always nice. Also, being able to drive my car straight into the garage, hand off my keys, and walk 10 feet into the waiting room, super appreciated by me, I have a disability and not having to walk and stand in line, it's very helpful. I drive out from Springfield every time because I know they're gonna treat me and my car well.

If you are a woman, I strongly recommend taking your vehicle elsewhere\…read more My experience with this service department was extremely disappointing and concerning\. I was billed for work involving my vehicle, including charges to my warranty, and **work was performed that I did not authorize**\. It took **five separate visits** before the underlying issue was addressed\. On my **fourth visit**, I was specifically assured that my vehicle was **safe to drive**\. I trusted that professional assessment and continued driving the vehicle, including having my children with me\. On my **fifth visit, less than 24 hours later**, I was told that the vehicle was **not safe to drive**\. Thank God nothing happened while my children were in that vehicle\. That change in assessment is extremely concerning\. If the vehicle was not safe to drive, why was I assured less than 24 hours earlier that it was safe? I was also told by the dealership's new car sales manager that, **"Sometimes we have to throw parts at it until we figure out what's wrong with it\."** That statement, particularly in light of the number of visits and the work performed on my vehicle, did not give me confidence that the problem was being properly diagnosed or repaired\. When I questioned why it had taken five visits to resolve the issue, I was met with raised voices rather than a professional explanation\. I also questioned the additional work and requested that the dealership take responsibility for having the resulting issues properly inspected and repaired\. That request was refused\. I am now having to seek an **independent inspection and investigation to determine the full extent of the damage and what repairs may be necessary**\. Customers should be able to trust that work performed on their vehicles has been clearly explained, properly authorized, and completed correctly\. They should also be able to question charges, repairs, and safety concerns without being spoken to disrespectfully\. I strongly recommend that anyone using this service department **document every interaction, verify exactly what work has been authorized, and carefully review all charges and warranty claims**\. This was not simply a disagreement over a repair\. It was a serious breakdown in communication, authorization, diagnosis, customer service, and accountability\. Most importantly, I was given conflicting information about whether my vehicle was safe to drive, and that is something I cannot take lightly when my children are involved\.

Went to the counter to buy tires spoke to the guy who gave us a 2 hour wait time. Went back to the…read morecounter around 20 minutes later to find out we were never put on the waitlist. Finally took the car back after 2 hours just to find out they didn't have the bit needed to change my tires. We had to go to o reillys and buy the bit and new lug nuts. Got the car back and watched them pull it in and get started. From the time it was on the lift to the time it was done was 2.5 hours. We saw the employees stop working and stand around talking multiple times. This whole fiasco started at 3pm and we didn't get home till 8. Very disappointed and frustrated. Didn't even apologize for our wait time or anything. We had to sit there with our 10 month baby for 5 hours. Terrible service and timing. Lazy workers. Do not get tires here.

super slow, not friendly, and they canceled my order and only gave me a PARTIAL refund on my tire,…read moreeven though I showed up within the allotted window. additionally, the service manager refused to honor my Walmart plus membership. which I will be canceling thanks to this poor display of what Walmart is all about

I feel like Hazelrigg's is a trustworthy shop for Springfield residents. I called a different shop…read moreabout my splash shield coming loose and that shop quoted $79 just for "diagnostics" before parts and labor. For an UNDERCARRIAGE SPLASH SHIELD. My son mentioned Hazelrigg's so I called, got an appointment scheduled and the work was done quickly and at a fair and completely normal price without trying to rob me. And my son took in his truck that had been parked, unmoved for more than 3 years and they did excellent work to get it running again at a fair price and very timely. And the desk staff is courteous, friendly and professional. The lobby is nice but bring your snacks with you as there isn't a coffee station, water bottles or vending. When I'm in Springfield if I need automotive work this is where I'm going.

I had an issue with the plastic skid plate falling off and they fixed it for me free of charge…read more.. so helpful for a college student and makes me want to recommend them to everyone!

Joe and crew are an excellent service - oriented auto shop. They are great from the point of…read moresetting appointments to consumer education related to recommendations for maintenance and optimum long term vehicle safety and function. Very highly recommended !

Joe told me my vehicle 100% needed a new motor due to a symptom he found in my engine and that the…read morevehicle was worth maybe $1000 if I wanted to sell it without repairing it. I expected and planned to be out of pocket at least $5,000 and was really upset about it. I spent the money for all the parts Joe said I needed and it burnt a pretty big hole in my wallet. I then took it to Chevrolet in Springfield the very next day and they did an inspection of the motor and found the same symptoms as well. They then took my motor apart and told me to look at it with them. The head gaskets, timing chain, head bolts, and valve cover gaskets that Joe told me I needed to replace were 100% fine and needed no reason to repair. All it needed was a new thermostat housing and coolant leak to attend to. I don't believe EMS physically looked at anything in my motor and just gave me a quote for a new motor after finding one symptom that could realistically mean a lot of things that could be wrong. I ended up only paying under $500 for the repairs and the car had zero problems after the repairs and I ended up selling it for much more profit then what I bought it for. I wouldn't have a problem with any of this if Joe just took the time to physically look into the problem instead of just telling me that I needed a new motor after finding one thing wrong and then just stopped looking in to it. I just feel like they tried to cheat me in giving them $3,000 to order a new motor and pay the $2,000 in labor when all I needed was just a thermostat. I won't be taking any of my vehicles to Joe anymore. He's a very friendly man but only did half the job.

great place honest, I picked them because if name no regrets. Pick these guys and feel good about…read moreyour decision. My wife was quoted 1400 they did it for 300.

This is an excellent company! I was scared at first because I orginally found them on Craigslist…read more But once I contacted them, I immediately knew that they very knowledgeable. I sent up a time when the mechanic could come to me and he turned a $800 Midas bill into a $300 bill. The mechanic was very nice and polite and explained what he had to do. I will definitely recommend them to my friends. I'm so thankful I have found a trustworthy mechanic that is also reasonably priced.

I can't say enough good things about 417 Mobile Repair! He came out on a Saturday night to help my…read morestranded daughter when her alternator went out. Not only did he show up quickly, but he also removed a stripped bolt and installed her new alternator--in the dark, in a parking lot. He was incredibly kind, knowledgeable, and went above and beyond to get her safely back on the road. It's rare to find someone this trustworthy, experienced, and affordable. I would trust him time and time again and highly recommend him to anyone in a tough spot--you will not be disappoin

I was wanting a truck put back together, it was a mess. After getting the run around by a couple of…read morepeople . I was fed up and Googled Auto repair and 417 Mobile Auto Repair popped up. I called and they came out ASAP and had the truck towed to their shop. After they gather all the parts. A month later truck is on the road. The price was affordable . Being a women they didn't try to screw me over, like alot of auto shop I've at and got quotes. Thank you for being honest.

Outstanding service! I found that Jeremy, Chris and Matt were extremely knowledgeable and easy to…read morework with. My car was expertly taken care of after having it shipped from California to PHP for repair; very impressed with their professionalism and expertise.

The owners and technicians at PHP made me feel confident that my concerns regarding my older, ('98)…read moreMercedes 320 were addressed and rectified. The shop appeared clean, organized and up to date. Staff seemed knowledgeable and helpful in solving the issues I had. Pricey but not upsold.