So I usually do not do reviews but this is an exception. I will not tell anyone do or don't patronize these guys, but here is the details, you make your own decision. I will say think very very hard about your options.
I go in and speak with a Sales Rep about replacing my Pioneer head unit with updated Bluetooth and front and rear cameras. I am convinced by the Rep that I should go with an upgraded unit from what I was interested in because it used HD cameras and was on sale. Ok I set an appointment for the next Saturday and we are off to the races. I arrive on Saturday to drop off at 9:00 am and was told it would take till around 4:00 pm. The HD cameras were $219.00 each compared to a standard camera at $99.00. I show up to pick up having a 5:00 pm dinner reservation and the car is not done. At 5:15 I am off but the sound is horrible. I call back 10:00 minutes later and ask how can this be, did they not test and set up, and the front camera is flipped backwards. how will this help me parking. response was please come back in the morning and we'll look at. Three hours later on Sunday and the install Tech says well I need to contact Kenwood and find out how to flip the image on the camera. Really, we're installing equipment you don't know how to work. As for the sound I think it has something to do with your existing Kicker amp. We need to speak with Kenwood on that also.
the Next Saturday we are at it again, well the head unit won't work with a front HD Camera. Ok you sold me this, shouldn't you know what works and doesn't. We'll change it out and it will work perfect. I spoke with the Manager by phone, you charged me for an HD camera at $219.00 vs a standard at $99.00, we'll make this right. I have never received a refund.
We think there is a conflict with the head unit and the Kicker amp but we still need to speak with Kicker and Kenwood. Stopped working again the next day.
4Th visit, I am going to add a capacitor or something, don't recall what he called it. 3 Hours later I pull out and it is working and sound is better. I made it 2 blocks and it completely shut down again, I phoned back less than 5 minutes later. well come on back, we really think it's an amp issue. Oh I almost forgot this was after another $108.00 charge for something that worked for 5 minute.
Ok so at this point I have $2063.00 invested in a head unit upgrade with cameras and I am wishing I left my Pioneer in, it worked perfect I just had to use a USB cable but it worked flawlessly. Plus another $108.00 that did nothing.
How much is a new amp, well the amp we recommend is a JL Audio, with remote bass adjust. Amp is on sale at $899.00 and $100.00 for the bass adjust then installation and shop supplies total of $2000.00.
In the interim I figure out the install is blowing the fuse, this is why it keeps shutting down completely.
I get a phone call, please bring the car back, I am the Senior expert installer from the Plano store and we want to get this fixed. Ok, first issue is why is this blowing fuses, is it grounded properly or is a wire shorted in the install? Another appointment is set for Saturday at 9:00 am.
Visit #5, there at 9:00, spent time discussing my entire ordeal, we are going to get it in and trace everything back. It may run into overnight. Sorry I won't leave the car overnight.
After some conversations with other installers it shouldn't take 8 hours for a head unit install and surely shouldn't take 10 plus hours to trace the install and check for grounds. 6 Hours later I walk in and the expert installer is working on a new install on another car. Ok, my assumption is my car is done, I am ready to roll. Well Sir let me get the installer. No we're re not done. Well if you made an appointment to fix my issue and you're working on something else you must be done. Issue is you've never touched my car. While I appreciate you pulled it into the garage away from someone in a public parking are slamming a door into it, taking a new job because your selling new parts and working on mine as an afterthought is not my idea of Customer Service and Support for the cash you've already made.
Bottom line is Great at selling you something not some much when it comes to getting it right. What should have been a plug and play with adding cameras has turned into a nightmare and rather than concentrating on making it right it is way more important to sell more stuff. They'll make an appointment to fix it if it doesn't work correctly but it will be at their timing your appointment is just a recommendation.
Sorry, this was long if you read the whole review but if you have a nice car looking for an upgraded stereo, you decide if you want to live with this kind of Service? read more