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Car Store Towing

2.1 (15 reviews)
Open • Open 24 hours

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My moms rv broke down while vacationing in Orlando and was irreparable. We got the rv towed to this location which was extremely expensive and then upon finding out the rv would need to be junked they said we could either sign the title over to them for no cost (the rv has a brand new engine generator and electronic modules worth well over 10,000 that were put in this year) or we had to take it out immediately and pay a large fee for keeping it in their lot. Upon coming to the location to retrieve my moms things from the rv we were told only 1 employee could release it from the trailer it was on in the entire location and that this employee was busy so we had to wait for an hour for the guy to even show up so we can start unloading things. They are guaranteed going to make money from this rv and they aren't offering my mom a cent and giving her an extremely hard time the entire process. DONT EVER COME HERE!!

"The acknowledgement look"
Lee H.

First off, if you're​ dealing with the Car Store it's probably not by choice. This would explain their superior customer service (please insert sarcasm here). My vehicle ended up at the car store following an accident where I was taken to the hospital, this is where the not by choice comes in. I guess when you have a "captive customer" common courtesy slides down the priority list. Upon entering the small waiting area/entrance, you're greeted with a perforated lexon window. The two people sitting at desks can clearly see you have entered the establishment no matter how hard they try not to make eye contact. And here's where the rub comes in to play. Although you're standing there in plane sight they don't even acknowledge your presence in any way. Where there should be "someone will be right with you", there is the continual answering of the phone of calls that came in after your arrival. The time between finishing the call still does not bring their attention to you, they answer another call. Complete lack of any customer service skills when they do address you finally. I guess when they have your property and you're at their mercy to get it back, they can act as insouciant as they want too. You would think with business being basically given to them, they would be happy to see you walk in the door.

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11 months ago

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4 years ago

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4 years ago

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3 years ago

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8 years ago

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7 years ago

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12 years ago

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6 years ago

Never used their service but witnessed their truck doing 80mph plus in 55mph zone. Not a very responsible community member.

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9 years ago

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6 years ago

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7 years ago

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8 years ago

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9 years ago

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11 years ago

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7 years ago

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