paid $120 for a oil change, tire rotation, car was dirty. most i've ever paid with the worst service i've ever received

What a terrible way to run a business. We made an appointment two weeks ago to get a dash cam installed. We dropped the car off at 10am, and were told that it would be done by 6pm. This service was paid for in advance as well. We spent the entire day in Toledo waiting for the car to be finished, only to get a phone call at 5:15 (they close at 6) to be told that the car was not done. Husband goes into the shop and says he wants a refund because they didn't complete the job, and the guy (PZL) said he wouldn't refund the $670 charge. What?! I don't recommend this business, and from the other reviews I have seen, I'm not alone. read more

I feel like I was scammed. My husband bought me a remote start for Christmas for my 2021 Colorado I got in November. We took the truck into have it installed and it was there all day. We finally called an hour before they closed and asked if it was done, the worker said yes it has been done no one called you? My husband said no, but we are on our way. We arrive there and we were on a hurry bc we had dinner reservations. We get home and then on the way to dinner I am trying to download the app and set up the remote start. It is not working..... So on Monday my husband calls and asks why it won't work. The worker then informs him we don't have the proper equipment and need an additional part! I would think that since they do this for a living they would have noticed that..... also I would have thought they would know that a 2021 Colorado comes with a remote start. I had no idea as this is the newest car I have purchased in years. I have a 2005 Buick and a 2012 Acadia that I totalled in November. I got the Colorado when my father died, I do not think he even realized it had remote start. So basically I feel like they scammed us when selling it to us, and I really feel like they scammed us when they forgot to tell us we needed an additional part and would have to come in AGAIN and leave the truck for an entire day! When my husband asked how much it would cost to have it removed they said we would have to bring it in and have them look ..... you just installed it a month ago! I have used them twice in the past and would never return. And my husband did ask specifically for the app starting ability! I didn't want the blue tooth version, he asked when buying if it was compatible and they said yes and he stated that's what we wanted! read more

Terrible Customer service. I went in because my remote on my alarm/auto start system I purchased there was not working after I had my car in for break service at another shop. The Guy at the counter told me I had to drop off and leave it with him so they can reprogram my system. The mechanic shop must have disconnected the battery. Really ?? For a break job? You mean every time I change my car battery I will need to bring it to car stereo one to have you reprogram my system? I paid 700 dollars for this system. He was pretty rude and told me I would have to drop it off for the day and would not even make an appointment for me. I think they changed ownership since I bought my alarm system. Anyway. I changed the battery in the remote and everything is working fine now. It was a coincidence that by remote battery stopped working after I had service done on my car. The guy at Car Stereo One could have at least checked my battery on my remote . Between his attitude and blowing me off. I don't recommend going to Car Stereo One on Central Avenue Toledo read more

I had the front bumper wrapped on my Maserati, workmanship is not good quality.I spoke with the owner expressing my thoughts and he made up plenty excuses on why the job was done so poorly. read more

Car Stereo One - Car Stereo Installation Near Me - Toledo, Ohio

I'll try to make a long story short. I came in to get a quote for a speaker front driver side speaker replacement in my truck which had the BOSE speaker system in it. Ended up getting talked into 4 new Focal speakers, against better judgement. I always do my due diligence, so this is partially on me. I was told if I dropped off the truck at open (9am), it should be done around mid afternoon. Fast forward, it's the day of the appointment, I arrive about 30 minutes after open (9:30am), drop the truck off and leave. I get a phone call & voicemail from them at about 3:30pm, they say that my tire pressure light is lit up on the dash and my running boards aren't working. I call them back and told them I'm aware of both, they tell me it's standard procedure when they pull a vehicle in to do an inspection. Odd from an audio/stereo shop, and it was never disclosed they do this any time prior. I didn't take my truck there for an inspection, I took it there for speakers to be installed. Before I hang up I ask if they have a timeframe of when the truck might be done, Aaron says in short "Nope, don't know. We'll give you a call". Abrupt and rude, but onward we go. It's 6:40pm and still nothing from them, I call them and tell them to leave the keys in the truck once they're done. Also worth noting, I called around 4pm and mentioned this had to be done that day, as I needed the truck that weekend for work. They said yeah, no problem. Fast forward, I get phone calls around 8pm from them, couldn't get to the phone so I expect a voicemail saying the truck is done. Nope, nor any actual verbiage saying the truck is finished. Finally, Parker texts and asks if I want the truck unlocked or locked. So here I am at 8:30pm driving to pickup my assumed finished truck, hours past the timeframe that was initially given. Sounds like it was put off until the very end of the day. I pick up the truck and right away I notice the speakers are quieter. I come to find out the next day that these speakers are 4ohm and the BOSE system was 2ohm. Also, that the BOSE amp does NOT pair well with aftermarket speakers without additional components (aftermarket amp). Circling back, this is partially on me for not researching enough. It's Monday of the following week, I call and verbally indicate to Aaron my concerns and how I am not happy with the new speakers. He tells me to come in the next day and talk to Parker the owner. I come in the next day hoping to find a solution that works for the both of us, instead I'm met with an arrogant owner who does not care what customers have to say or the feedback given. It was like our conversation was going in circles with nothing getting through. I voiced that my issue was how I was really disappointed that I was not told beforehand that changing these speakers out, while maintaining the factory BOSE amp, would cause a drop in overall power and the sound level would go down. He said that it's always their recommendation that an aftermarket amp be installed and paired with speakers, but again this was NEVER mentioned at all up until this point, when the speakers had already been paid for and installed. Parker just kept saying how he replaces tons of BOSE systems and rarely gets complaints, all while not actually listening to what I was trying to voice to him. That I WASN'T HAPPY with how the new speakers sounded. The whole conversation was like pulling teeth, hoping that he would suggest some option (that didn't involve me paying out the ass) to make it right. Hoping that he would own up to that fact that not all the details were communicated prior to me paying over $1000 for these new speakers. Instead, I got a quote for an amp at $600 out the door, after taking off about $140 on the pricing. That was his solution. The whole experience was terrible, the only reason I'd even give a single star on this review is because they speakers themselves are not half bad, as far as clarity and crisp audio go. But everything from communication, to customer service as a business was a 0 star experience. I would NEVER recommend taking your business here, at the end of the day, all they care about is making a profit off you and don't give a rats ass on how satisfied you are as a customer. read more

I have been going to car stereo for years. They installed window tint, touch screen radio, custom made box with 12s with a battery tray, smart start alarm and on and on. They always get the job done. And done right read more

Car Stereo One - Viper Smart Start works great. You get what you paid for. If you want Trash, go to TAS - Car Stereo Installation Near Me - Toledo, Ohio

Had my windows tinted 2 years ago. Started bubbling recently so I reached out to their Facebook to arrange to have it fixed under warranty. I asked the respondent to verify they had me in their system because I didn't want to waste my time getting turned away (don't have a receipt.) He told me to come in and he would take care of it. Well I came in and was told they couldn't work on my car because they had no record of me. I had to take the day off and arrange for an extra vehicle. I did my due diligence but Car Stereo One did not. This was a giant waste of my time and resources. See pictures on google reviews for proof of claim. read more

My radio squeaks and they refused to fix it claiming the steering wheel was loose and that's where the noise was coming from This was not true and I had others look at it to prove that fact They are not dependable read more

Have known about Car Stereo One since they opened 37 years ago. Just bought a used Corvette and wanted to upgrade the stereo system. I went there on Friday and was told by sales guy #1 they could replace the head unit and add a backup cam for $1300, and could upgrade the speakers at a later date if I wanted which would cost another $1000. I paid a deposit of $100 bucks and was told to come back today at 9am when the one part came in that they didn't have in stock. I was also told they did this exact procedure on the exact model of car just the day before. Over the weekend I researched all the parts they would be using and discovered they were marking up every item from 15% (on the head unit) to 300% on smaller parts. I don't mind a small retail markup, even though they get the parts at wholesale, but 300% is extreme. I went in this morning to drop off the car and they reduced my cost to $1200. I agreed and left the car with them and paid in full by credit card - even before they started any work. 30 minutes later I get a call and sales #2 told me they couldn't just install the head unit as it would blow out my speakers so they would have to replace the original speakers at the same time (directly contradicting what I was told by sales guy #1 on Friday, and he wasn't in the office that day nor contactable by phone). It's worth noting sales guy #2 who told me I would have to upgrade the speakers couldn't remember anything about the Friday conversation, even though I was there for 30 minutes and he was sitting three feet away from sales guy #1. Anyway, I told them that was out of scope and to stop work immediately. I told them to prepare a full refund, went back to the shop and they gave it to me without too much hassle. It's a pity that 1. I have waited so long to get a car upgraded there and this happens, 2. so much of my time was wasted because they couldn't get their technician to spend 10 seconds to inspect the car and 3. there was so much misinformation about a simple purchase and install (sales guy #2 also was deceptive about the USB power amperage - he said it was .5 when it was 5). Either Car Stereo One is really incompetent, intentionally deceitful or perhaps a combination of both. But I know for sure I will never consider going anywhere near their business again. read more

I had a car starter installed. From the initial call of what kind of starter would work in my car to dropping off my car the staff were very nice. They were able to get the started installed very quick. read more

I went through something really really really bad at this location 3120W Central Avenue Car Stereo One sales manager Parker Lopez tried to attack me inside the store. Apparently other employees said that I was harassing them. They lied also my car was damaged. Also employer told me that it will only take 2 hours for them to replace Factory speakers inside my car. That was false I was there for 7 hours what I'm trying to say I was humiliated harassed they show prejudice at this location the police had to be called resolve the situation things got that bad I was innocent. So if you are a black African-American you might want to think about going to this location because this is the only car stereo one location read more

I went into Car Stereo One in the spring of 2019 for a new remote starter with a greater distance, as I could not start my car from my office to warm it up before going home. Once there, I let them upsell me into one of the GPS ones you can start from ANYWHERE IN THE WOOOOOOORLD!! I wasn't interested in spending that much, but with the extra features and the app, it was fine, and I went with it. Now it's Feb 2020, I renewed early and paid $100 for the next 3 years, although the past few months I've had 3 different times where the app was completely grayed out and would not make a connection or start my car. After the third time a few days ago, I sent in a ticket. I got a response telling me I can pay the $99 upgrade fee to a better model because apparently my coverage with this one sucks here, and the downgrade in service started the very next month after I bought it. I said nope, I spent $600 on a remote starter I didn't even originally want, and i'm not interested in spending even MORE money to get one that functions at all less than a year later. Dude responds saying I won't have to spend more money, he will refund my $100 for the next 3 years, and I can put it toward the $100 upgrade which includes a year, and not pay anything. I respond back, breaking it down that um, yes, I'm paying more. I paid for three years of service. Paying $100 for ONE year means i'm putting another $67 towards a remote starter for which I already overpaid, and in a year I'm putting out another $100 for 3 years. And now i've gotten zero response back-- except my app is suddenly grayed out nearly ALL of the time now. So much for starting it from ANYWHERE IN THE WOOOOOORLD!! I can't use it at work with my car right outside my office building, and I can't use it at home when my car is right outside in my driveway. An absolute piece of garbage. I'm livid. I'll be calling Car Stereo One today to speak to them about upgrading it for free, or removing it and refunding me, or I'll talk to Visa about my chargeback options. I will go elsewhere and get a quality brand installed by people who are a bit more trustworthy than to upsell something that has shitty 2G quality all over the entire area. read more

Horrible service would never come back again. Appointment 2:15 still here at 6:30 for a car alarm. Everyone in here has the story. All the customers are pissed. Think twice about coming here read more

My husband spent a lot of money on a new viper car starter ($650). I got it installed and the next day it didn't work. Had to leave work early to take it in. Worked for a day and had to take it in again. They assured us it was fine. Stopped working again! Now they won't get it out for two weeks. Horrible company. Apparently they don't know what they are doing. I do not recommend! My car is a year old so it's not my vehicle! read more

DO NOT USE THESE GUYS! My car Burnt up in flames cuz they didn't ground it right! Refused to do anything about it without being forced by to litigation. They have NO idea what they're doing! read more

Got a car starter after I dropped the car off they called me to charge me a extra $50. I was thinking now I have to pay for there mistakes. Bullshit read more

This place has been ok but I had to go get my subs put in and I never let anyone touch my subwoofers and such because they say they set it up correctly and everything so I have car stereo one install my sub woofers they already installed in another car in a newer car and they said they blew my subwoofers mind u I got these sub woofers 2 years ago and they said it blew because I turned down my amp but mind u I never touched my amp and why didint they just turn the amp up before testing the subs in the new car so it made literaly no since so of course I had to fork out another 150$ to buy new subs for them to install but a time before car stereo one has done work with me but I feel like they really tryied to screw me on this deal because if u blew them why not give me a discount since u blew them but they never did and I had to throw hundreds down the drain for new subs I hope they don't wreck my window tint read more

I needed to replace the stereo in my travel trailer and didn't know where to start. I've been hearing Car Stereo One commercials for 25 years and their website currently features a "complex" audio system they installed on a cigar boat, so I thought it would be the perfect place to start. I took the stereo into the store and asked if they could help me find a replacement. The only wiring coming out of the back is 1 antenna cable, and 1 harness with red and black power wires, and 4 sets of speaker wires. I explained all I really want is a simple car stereo with radio and aux-in and possibly blue tooth. I also explained that I would be able to customize the opening so size wasn't an issue. The first guy I talked to said he wasn't sure and went and got another guy who I waited 5-10 minutes for to come up. That guy picked up my stereo looked at the front of it for literally 3 seconds and said, "yeah, we won't have anything to replace this, you're better off going to a RV store. I'm not sure how the conversation with cigar boat owner went that they featured on their website, but for me, I guess I won't have any reason to ever come back here. read more

Car stereo one. Highly overpriced. Customer service is horrible. Set a appointment for my son 2 weeks before to get stereo equipment installed. I gave them details of what needed installed also. They said bring it in at 9am and it should be done by close. 3pm car still was not being worked on. We live a hour away. I had to drive there to pick up my son. I asked them why his car wasn't done. And they said its a lot of work. Yeah I bet thats why car is being sitting outside all day. So I asked when they would have it done. And they said they would call in the morning. No call. So we decided to shop in Toledo the next day so we would be up there. 4pm no call. We called them. Not done. Stopped there at 530pm. Still not done. Said it be another hour. Nope try 2 1/2 hours. Then the fun part. The quote of $1105.00 turned to $1352.00. They said they call or ask if they added anything. Never did. They said they installed a 24.99 antenna. I said wow. Where was the phone call. The guy said I've been here working over and didn't want to be there as much as me. I said man way to run a business. Ripping people off and not informing anyone of extra cost. He gave me the store manager card. From the reviews on website if I would of seen them. We would of never did business. read more

Had a remote starter installed. It was supposed to work from my key fob and from the smart phone app. After they installed, they stated that the one I purchased only works with the smart phone app, not the key fob. Funny when I brought the car in for installation, I forgot the second key, they then verified they can get it to work with only one key. Turns out they did not even need the one key because the version they sold me does not support my key fob. Also, when I went o pickup the car, the salesman tried to start it with the keyfob, after 2 attemps, he says, 'oh that's right this does not work with a Ford Escape or Ford Focus'. They have no idea what they are doing or selling. Now they want another $200.00 to make it work with my key fob. Eric Toledo Ohio read more

I went with a three because my car starter didn't even last me a full year. I purchased it and had installed by Car Stereo One in January. Had no problems with it or there customer service. Fast forward to September 10, 2018 (after leaving work); my car wont start. Not even with my key turning the starter. Very disappointed. The car starters are not worth the money, in my opinion. read more

I paid to have my windows tinted on a 1999 Buick Le Sabre during there black friday specials. I have always been happy with them in the past , but this last purchase has made me very upset with their customer service. My friends and family know I keep my car in prestine condition. When I got my car back I noticed the back material near the rear glass was ripped and pulled back. They took over a month to finally get back with us and tell us we did it, not them. I have worked in retail for 30 years and have always taken care of the customer no matter what the situation. I will never deal with them again unless they resolve this issue. As for now they have lost our friends and families business because they believe that their young, lying, installer did not do the damage. DO NOT USE THIS BUSINESS FOR ANY OF YOUR CAR ACCESSORIES! !!!! read more

I purchased the smart start system and this was my fourth starter from car stereo one. The starter was supposed to start from my key fob as well as my cell phone. They did not hook up the components to allow it to start from my key fob and I had to drive 40 minutes to return to get it fixed. He thought I wouldn't care about that feature because I was going to get the smart start. Even though I wrote my email address clearly, they misspelled it so I couldn't get connected to the smart start. Viper's customer service is terrible and I had to be on hold on two occasions that day and each time was over thirty minutes. When I was finally able to get everything set up, I found out that they install the starter that requires you to buy the most expensive plan. I wish I would have known. Overall, I have been happy with my experiences here and these were relatively minor mistakes that could happen anywhere. *********update******************** I'm upgrading to 5 stars from my previous four stars because after my starter was installed, it almost never worked. Viper said they were using another network with spotty coverage and if I wanted it to work right, I would have to buy a $99 part. I called car stereo one and they installed the part for free because it happened so soon after I bought it. I really appreciated it! It works great! read more

Great place to have your work done at. Window tint department on point for sure. Car starters and audio systems take a little more time but well worth the wait. read more

Very unsatisfied with the service here. Employees arguing with management. Management is very short with answers to questions. Really?! Thats our car and we paid you already so i believe ass kissing is your number 1 priority. Will never be back! read more

Don't go here! They will nickel and dime you. Sure you can buy a car starter for $300 but if you want it to also unlock your car it's even more money. They will tell you installation is 3-5 hours Iv waited 6 and called and they aren't done. The works are creeps, I had to listen to them hit on some younger woman while I was waiting on paper work(she said she was married and they workers were all in their 40s). Awful place don't go here! read more

The woman manager there is awesome. She helped me with an issue with my radio and went above and beyond to make sure I was satisfied. Thank you so much!!! read more

So I took my car to Car Stereo One about 3 weeks ago to have the windows tinted. I paid $380.00. I got it back and there were a ton of bubbles caused by dust under the film. I emailed the owner , Steve Braun. He asked me to give it 2 weeks to see if the bubbles disappeared. I waited (even though I knew they were going nowhere because they were caused by dust) 2 weeks. Contacted Steve back and set up an appointment to have him look at it. Went in this morning. First off, the guy has the personality of a cinder block. Not at all friendly. He comes out and immediately says "they all look good to me". I thought to myself, HE MUST BE BLIND! I began showing him all the spots I was talking about and he's like, "let me go get my tint installer". He comes out and begins looking and tells me "there's no guarantee that it would come out with no dust and bubbles". Tell me why 4 of my friends cars are PERFECT with no flaws? On top of this, this disclaimer was NEVER told to me before I had it done. Had they said that, I would have never let them touch my car!! So he tells me he'd re-tint the back window, but the others are fine. I then tell them I'm apprehensive about having his guys work on my car again (retaliation) and he literally turned his back on me and as he's walking away says "sorry we couldn't help you" and walks back into the building. Bottom line, Steve Braun doesn't give a crap about his customers. He cares about getting drunk. I recommend you to STAY AWAY FROM CAR STEREO ONE!!! The incompetence is VERY real! read more

The guys at the shop are friendly and installation of my stereo was great but they had some issues getting my steering wheel remote correct the first time. read more

VERY dissatisfied.Purchased an XM radio ,and made an appointment two weeks out for installation into our new car.On day of appointment waited 2 1/2 hours before they took it into shop. Waited 5 1/2 more hours in a very uncomfortable waiting room,for job to be done??? On the way home I discovered the navigation system no longer functioned, and a large piece of my center console was laying in back seat.Took it back next day,and they got nav system working,and reinstalled panel on center console.Only took 2 hours. Now I notice my brand new XM radio only works if I am driving east,or south,due to placement of antenna,on dash.also some of my trim on lower dash is loose,possibly broken. I am not a whiner ,but these guys are TERRIBLE. I WILL MAKE ADJUSTMENTS MYSELF,RATHER THAN PUT UP WITH THIS KIND OF SERVICE.. Would not recommend to ANYONE. read more

I was pretty disappointed. For started our Groupon deals were useless..ended up paying more money after I arrived. The wait was to be an hour to an hour and 30 minuets..was there 3 hours. Had our other car there also for a morning appointment it didn't even get taken back till over an hour past the appointment time. 6 hours of waiting in total. When we got back in the car there was a wire hanging from the ceiling. Won't be back. Left garbage in the car and screws everywhere...footprints on my sear read more

Had a great deal on my alpine stereo. However I had to take it back twice for them to even get my 6 inch even installed Correctly. Then I got it back and it still wasn't right. I ended up doing a better job. read more

I had a remote car starter installed in December. The work was done on time and the car starter works as advertised. In February, my wife noticed that the lever that works the windshield wipers did not work correctly. It was not possible to get the wipers into the fastest setting. I took the car to the dealer and they said that whoever installed your car starter did not install the lower steering column cover correctly. They fixed it and it cost me $70. I called Car Stereo One and talked to Mike, the manager and he told me to come in and he would look at it. When I arrived Mike looked at my documentation from the car dealer and had his tech look at the car. That took only about 15 minutes. He said that it was possible that they were responsible and that he would send me a check for the $70. Two days later the check arrived for the full amount as well as a $25 gas card. I was surprised and impressed by how the process went and how fairly and professionally I was treated. read more

I have done a good amount of business with them but as of today I will no longer take my business there. I purchased a remote start for my daughter for christmas and she had a few issues with it. When she took it back the tech claimed there were 2 ways to hook this up and they will look at it and correct the install to the better way. 1st of all why not do it right the 1st time? Then I bought her a radio and had it installed somewhere else only to find the remote start has been tangled in with the airbag cords and around a clip which had broke. When my daughter asked to speak to the manager he became confrontational and accused the other business of breaking the clip. The other business even called to explain and to try to work something out as well and again the manager was confrontational with that person. If this is how this company does business, they just lost mine. I have purchased several things from them and given several things as gifts. No longer will I support a company that does shady business practices! read more

This place is definitely not a very ethical or quality operation. Their promotions are full of bait-and-switch and they won't do refunds even when they are at fault for not knowing what they can and can't install on your vehicle beforehand. The installers don't know what they are doing, the salespeople are not informed, and even Steve the owner won't honor anything. This place is a joke. read more

My experience with this store was terrible. I paid a $50 deposit to make an appointment for a remote start installation in my car. I was quoted a price of $139, which was increased to $189 when I dropped the car off. After waiting 2 hours for the 3 hour job, the salesman said it would cost and additional $50 due to unanticipated work. In reality they hadn't even started the work, so I canceled everything after wasting my day. The manager was incompetent and the sales personnel were scammers. Don't go near this place. read more

HEY STEVE.... How about someone answers the phone!! Stuck in your automated system for over 6 mins. I pressed 3 "to talk to a real person". I also pressed "*" to return to the previous menu which doesn't work either. No problem though. Tas picked up right away and helped me out. read more