Toyota has always been good to me. My mom has bought 4 cars here over the years, and a couple years…read moreago I bought my own as well! I've been living in Lawrence so I usually go to crown Toyota for service, but I was in town for the famous Neewollah. My VSC and check engine light came on while I was here, so what better place to come then the place I bought it?! Walked in and to my surprise one of my high school classmates was working the parts & service desk. Mr. Botts has always been a humorous person and didn't fail to make me laugh again today. My mom doesn't keep getting cars here for nothing! My service was attended to quickly and while I waited there were coffee, water, and tv to keep me busy.

Best Car Buying Experience Ever! Quality Toyota is a down-home dealership run by friendly, honest…read morefolks. From the first request for information to driving away in our new Rav4, our salesman, Andrew Carter, provided superior customer service in answering questions, providing paperwork for review, and taking us through a detailed review of the car's features once we took ownership. The advertised price had no hidden fees, and there were no last-minute add-on sprays worked into the deal. Thank you to the General Sales Manager, Edward Lewis, for running such a great business. --The Carters

Drove in from Tulsa after talking with Ryan on the phone. When we got there the next day,…read moreeverything was as he said on the phone and the car was bought on the spot! Thank you Ryan and everybody else at Roman's!

Brandi and Brian were great. Did exactly what they said , no frills, no hassle. All business…read more Great people to work with.

These guys really are good guys. They are fair honest and have your best interest in mind. During a…read morerecent repair they made suggestions about what needed to be done and what was most important and their advice was spot on while taking into consideration the cash that I had to spend on the repair.

From the owner: Engine repair, transmission repair, tune-ups, brakes and much more. Quality that is hard to beat at…read morea price that you can afford.

Took a lifetime warranty hub assembly off my SUV, that I told them beforehand had a warranty, and…read morereplaced it before I consented with a cheap one that failed after a couple of months. I didn't get my lifetime part back. I wound up replacing their part myself with another expensive lifetime part I shouldn't have had to purchase.

My check tires light came on during my road trip from California to New York. I asked them to take…read morea look, and that we may as well change the oil while we were at it. They told me the tires were fine; it was just the cold. They adjusted them to the proper air pressure, which probably helped prevent an accident (or worse) later on when i hit black ice at a stop sign in Oklahoma. Driving away I was a little worried my check tires light was on, but it turned off on its own a couple miles later. Robert gave me a page on their services and told me they do a lot more than just tires and oil changes, and that should i ever again find myself in Independence, to please drop by. I would encourage everyone to wear a mask. If 8 hours is too long at first, try 2 hours, then 3, then 4 hours, and so forth. Try different masks to find one that fits snug (tight fit), is thick enough to be effective, yet thin enough to still breath through, and doesn't require frequent adjustments. Once you find the correct mask, before you know it you can't even tell it's on, like getting used to a new pair of glasses.

Scheduled an appointment online for 9:30 am and arrived at 9:20 am. At 10:10 am noticed my vehicle…read morehad not been moved. Asked the service manager if I needed to reschedule due to the fact I needed to be at an appointment at 11:00 am with a half hour drive involved. Zack assured me that I would be on the road at 10:30 am. At 10:40 am my vehicle was done and in reviewing the bill noticed some unknown charges. Discussed what was requested and charges were removed. Don't appreciate being told something that they couldn't make happen. Truly disappointed in the lack of customer service.