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Car Lux

3.1 (566 reviews)
Closed • 9:00 am - 8:00 pm
Updated 3 months ago

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Mary K.

If you're looking to get scammed and have your time wasted, this is the dealership for you. We contacted Car Lux Inc. after finding a vehicle we were interested in. We told our salesperson, Maximus, that we had the money ready and would be driving down from Northern California within about a week to purchase it. Instead of simply holding the car, he immediately used pressure tactics, claiming it would likely sell unless we put down a **$500 refundable deposit**. Once we paid the deposit, the dealership marked the vehicle as sold and removed the listing, CarFax, and all of the vehicle information from their website. When we later asked for the CarFax again, Maximus suddenly became "too busy" to respond, despite previously replying almost instantly. Before making the trip, we specifically asked if there would be any issues paying with a cashier's check on July 4th since banks would be closed. Maximus told us to send him a photo of the check several days in advance so he could have it verified beforehand. We did exactly that, and he confirmed everything was good to go. After driving several hours to the dealership, everything fell apart. First, the vehicle was nothing like it had been represented. We were told it had new tires, yet the front tires had a 2012 manufacture date. The car was filthy, covered in scratches and paint chips, had faded paint, broken buttons, rattling mirrors, suspension issues, exhaust problems, and cheap aftermarket parts. Based on its condition, it likely needed close to **$10,000** in repairs. After spending hours test driving the car and completing paperwork, we were suddenly told our cashier's check had **never been verified**, despite Maximus previously confirming that it had been. The only option they offered was financing, which conveniently came with numerous undisclosed fees. Maximus repeatedly insisted he had verified the check until the finance manager called him out in front of us for lying and told us he would be **firing Maximus because this wasn't the first time he had made this kind of mistake**. Whether that was genuine or just for show, it was incredibly unprofessional. Read every line of the paperwork. The contracts included several undisclosed fees and add-ons, including a vehicle tracker we never requested. We believe many of these practices are deceptive, and **we will be filing complaints with both the FTC and the Better Business Bureau (BBB).** To make matters worse, getting our refundable deposit back became another ordeal. After we decided not to purchase the vehicle, they repeatedly stalled and told us to leave, promising they would send the refund later. We refused to leave without our money and informed them that we would involve the police if necessary. The moment law enforcement was mentioned, our $500 refund was processed within minutes. This was, without question, one of the worst dealership experiences we've ever had. Between the misleading description of the vehicle, high-pressure sales tactics, contradictory information, questionable contract practices, and the difficulty getting our own money back, I cannot recommend Car Lux Inc. to anyone. Save yourself the time, money, and frustration, and buy your car somewhere else.

We had an appointment with Mario and it was the easiest time I had purchasing a car. I would highly recommend

Terrible Dealership Sells Unsafe Cars to start off before the test drive I noticed them putting AIR rear tire 2 weeks after purchase and putting air every couple days come to find out there was a nail the entire time they made me sign on a prize b4 test drive then I come back and they raise the price on me RIDICULOUS. sold me the car with wobbly rotors squeaky brakes aswell as cracking aged tires typically shit dealer

Frankie K.

Avoid them at all costs. When it got down to talking numbers I didn't even get to speak with the salesman because the manager hijacked the conversation and tried hitting me with the bait and switch. They'll buy modded vehicles purposely and will say they did the work themselves with no proof of invoices at all and will update their vehicles 7grand above sticker price. The manager told me I wouldn't find a nicer truck for the same price or cheaper and I told him bet, I got something way better.

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Review Highlights - Car Lux

“My credit was shaky, but Mario, Shane, Pete, and Nick helped me get approved and get the perfect car I wanted!”

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CarMax - Sales area

CarMax

(714 reviews)

The three stars is simply for the manager at this location. His name is TJ and seems like he is a…read moremicromanager. I took off a star simply for his practices. Our family has purchased quite a few cars from CarMax over the past few years across different SoCal locations and have always put a good chunk of money as a down payment. However, this is our first time purchasing from this one and the manager despite us having a cashiers check (like we have provided at other locations) still wanted to look at our online banking info through our phone "for verification". I let him know that we have bought cars from other CarMax over the past few years using a cashier's check in the same amount and have never had our privacy invaded. He doubled down saying it's policy which was a lie because the other stores never had to do that. Also cashiers checks are different from regular checks because it's guaranteed funds from the bank! It seems like this guy just wants to be involved with every sale. We would have avoided this location altogether but the associate who helped us was really nice and the car we bought was exactly what we were looking for. Just come to this location with caution because you may feel distrusted from their manager despite being a long time customer.

Even though we ended up not buying a car there (we decided to purchase a new car), we appreciated…read morethe no pressure and honest approach offered by their sales representative. I'm so used to having a "manager" come out with high pressure "got to buy it now before someone else gets." Not the case here. We were actually ready to buy but their appraiser for our used vehicle wasn't available. So they held the vehicle for 4 days, nothing to sign and no obligation. This was a big plus for me. Nothing negative about the experience. Had our vehicle been appraised we almost certainly would have driven away with the car we chose. Given our experience there I recommend this business.

Hertz Car Sales Inglewood - Hindry and Manchester.

Hertz Car Sales Inglewood

(63 reviews)

I cannot say enough good things about Lukas at Hertz Inglewood! Our family has purchased four cars…read morefrom Hertz, but this experience was unique because I was in Denver and had to do the whole deal over the phone. Lukas was absolutely amazing to work with. He went the extra mile to take care of us, all without a single bit of sales pressure. Thank you so much, Lukas, for your help and for making this such a wonderful experience. If you're looking for a certified car that feels brand new, do yourself a favor: visit Hertz Inglewood and ask for Lukas!

We went to Hertz Car Sales Inglewood ready to purchase a 2025 Toyota RAV4 Hybrid. We had already…read moretest-driven the vehicle, selected the unit we wanted, and had pre-approved financing through Nordstrom Federal Credit Union at 4.87% APR for 36 months. We were then told by the sales staff that Hertz "does not work with" our credit union and that we would be required to use Hertz financing instead. We were told we could refinance later -- which would mean paying additional interest and fees that we had already avoided by securing our own financing. When we contacted Hertz Car Sales corporate through Facebook to confirm whether outside credit unions are allowed, we received a vague response saying our credit union "doesn't qualify," without any clear explanation of why or what criteria were used. This directly conflicts with what our credit union told us and mirrors what many other reviewers here have reported -- customers being pressured into dealer financing even when they already have funding in place. We were not asking for a discount, special pricing, or anything unusual -- only to use our own lender, which is standard practice at most dealerships. Refusing to accept outside financing effectively forces buyers into higher-cost loans and removes real choice from the transaction. We were ready to buy this car but ultimately walked away because we were not willing to take on unnecessary interest and fees just to complete the sale. We hope Hertz Car Sales corporate will review how they handle outside financing and credit unions, because this experience did not match the transparent, no-hassle process that Hertz advertises. Please put on your website in plan site that you limit outside financing

Car Lux

Car Lux

(99 reviews)

I bought a Lexus IS 250c here recently and had a wonderful experience! Sean and his team were quick…read moreto respond with questions and went above and beyond to fix a few things on the car. They are also very transparent and offered up the car fax when asked. Highly recommend them if your a re looking for a used car !

I had DJ along with Ryan sell a truck right from underneath me while I was waiting for them to…read morewrite and complete my purchase. They claim it first come first serve I told them that I had it started the initial process the late afternoon before. And in the morning, I got financing through the link that they sent me and I was 100% ready to I only wanted to ask them a couple particular questions. One of them would've been all of the perhaps secret add-on prices. As well as getting some actual information about things that would apply directly to that vehicle very simple stuff overall So at 11:30 AM, I was completely ready with financing ready to go and they just never called back and they later at the day I had to call them and they said that they already sold it right from underneath me I had hours into this because it was going to be used and rotated into our service vehicle vehicles They were so wildly unprofessional that today. I feel absolutely skipped a big mistake. There replies on the phone were so scripted and so much resembled car sales from the 80s in such a used car negative manner The whole experience was so disgusting. I don't recommend this and just cause something is all shiny does not mean it doesn't have issues underneath. I'd be very careful. There's a reason why people don't want to answer certain questions. And there's also amazingly scripted and good answers for those questions which you never get the correct information on.

Car World - The dealer

Car World

(423 reviews)

Mr Bee in finance was able to get me what i wanted!!,Easy and fast!! i would recommend this to all…read moremy friends and family.

I drove all the way to Torrance based on information I was given BEFORE arriving, and my experience…read morewas extremely disappointing and misleading. Before making the trip, I had multiple conversations regarding the vehicle and financing. I was led to believe that I was approved with $0 down and was even given information about what my monthly payment would be. I specifically communicated with them beforehand because I did not want to waste my time driving this far if the terms weren't going to work for me. When I arrived, however, the situation was completely different. I was told I would need approximately $3,500 down. What made this even more frustrating was finding out that my credit had not even been run when I had previously been given the impression that I had been approved. When I questioned the difference between what I was told before arriving and what I was being told in person, the explanation was essentially that the people I had been speaking with were part of a "call center." That was shocking to me because, as a customer, I had no reason to believe I wasn't speaking with representatives giving me accurate information on behalf of this dealership. Afterward, I started reading other reviews more closely and found another customer describing an eerily similar experience involving the call center giving information over the phone that did not match what they encountered after arriving. Had I seen that review beforehand, I would not have made the trip. I understand that financing terms can change after an actual credit application is submitted and reviewed by a lender. What I do NOT appreciate is being given the impression that I was already approved for certain terms, making a long trip based on those representations, and then finding out after arriving that the situation was completely different. Thankfully, I did not allow the time and effort I spent getting there to pressure me into accepting a deal I wasn't comfortable with. I walked away. My advice to anyone considering purchasing a vehicle here: get everything in writing before making the trip. Ask whether your credit has actually been submitted, whether you have an actual lender approval versus a preliminary quote, exactly how much money will be required at signing, and request an itemized breakdown of all costs and fees. I was prepared to purchase a vehicle. I simply expected the information I received before arriving to match what I was presented with once I got there. Unfortunately, that was not my experience.

LAX Chrysler Dodge Jeep RAM

LAX Chrysler Dodge Jeep RAM

(348 reviews)

I came here last time and had a horrible experience. Nobody would help me. There was a very simple…read morething that had to be uploaded on my car and it took them days to do it. I had to call every time and ask where the car was, and I needed the car. They were just horrible with a capital H. Then this time I called on my way in and talked to who I thought was a real person, but I think it was AI. Because when I got there, the person wasn't there. So we started off on the wrong foot. But Stephen helped me and walked me through everything. He told me it was $900 to fix my battery. So I said hey, let me go down and get it fixed myself. Brought the car back. He ordered me a Lyft and they took me home. They fixed my car on time actually two days early and, he called me several times telling me my car was ready. When I came in he sat and talked to me and we went over the car. I also spoke with Vincent. It went well. Everything was covered under the warranty. I didn't pay anything. They did a complete turnaround 4.7

Buyer beware! Bought a semi-lemon here. My new used car from LAX Chrysler Dodge Jeep Ram (LAXCDJR),…read morestarted needing semi-major repairs after three months. Then it needed repairs again a number of months down the line. The repair cost amounted to around ~7K within only a year later of purchasing it from LAXCDJR. Christian is a nice salesman with friendly and smooth customer service. He did give me discount from their original price as listed on the Internet. But I was horrified that the car didn't last for me that long after buying it. It's a reputable Honda Civic (11 yrs old) that was supposedly well-maintained and went thru health checks with LAXCDJR auto service as guaranteed periodically. Needless to say, I was disappointed with this experience at this used car dealership. Because of the repairs needed on it... I was expected to pay double my original price which could have been a new car price range. Might have some good cars though. But make sure you check it out first with a mechanic after purchasing.

LA City Cars

LA City Cars

(318 reviews)

North Inglewood

I had an excellent experience working with Bill, my salesperson. He went above and beyond to help…read moreme get into the vehicle I'd been wanting and made the whole transition smooth and stress-free. Everything was exactly as promoted on Facebook Marketplace no surprises. I'd give him 10 stars if I could, and I highly recommend working with him!

I wish I would have seen these reviews before I went to this dealership…read more THIS DEALERSHIP INTERACTION WAS ALL WITHIN 20 MINUTES AND I WAS NEVER OFFERED TO TEST DRIVE, NOR DID I GET TO SEE THE CAR: I was texting with what I later found out was a program, walked in and the guy at the front was completely rude about my last name (I have two last names and gave him both) "Which one is it?". I was directed to a desk where a sales woman named Chi came to greet me. Chi was completely professional and I was instantly relieved by her professionalism after my walk in experience. Chi steps away and brings a print out with the cost of the car, "add-ons", "fees", taxes, etc. I expect a dealership to offer me add-ons so I was prepared for that. I was NOT expecting the add-on's not to be listed with more than a cost of an additional $7000, plus $895 for another fee. Nothing was line itemed and the cost provided to me was more than $47,000 for a car I was expecting to pay $35,000 plus taxes and registration fees. At $47,000 I could purchase brand new Tesla Model Y *Look at Tesla's official website*. Under current California consumer protection principles and regulations like the Consumer Legal Remedies Act (CLRA), dealers must disclose that these products are optional. They cannot be presented as mandatory requirements to complete the purchase or secure financing. I declined and she needed speak with a manager. A guy comes out, does not introduce himself, does not sit, does not shake my hand, explains the "add-ons" without explaining what they are. I say "I do not want any add-ons. Just the car.", he talks again and I can see he's getting annoyed. I say "Are you saying that I cannot buy this Tesla without these add on's?" and he says "Yes!". I stand up, shake Chi's hand and thank her for her professionalism and say "Well this is not the dealership for me.", he says "Great!!" walks away and then I walk out. No "Junk" Fees: Charging for "valueless" add-ons--such as oil change packages for electric vehicles--is a prohibited practice. Bait-and-Switch Prohibitions: If a dealership advertises a vehicle at a specific price, they cannot later force you to pay for "mandatory" add-ons that were not disclosed in the original advertised price. This is considered deceptive advertising. Explicit Disclosure: Dealers are required to provide a written document (often under California Civil Code §2982) that itemizes the price of any products or services you are purchasing. You must give your clear consent for these items. I was a guaranteed sale. I walked in with $20,000 down payment and a $40,000 check from my credit union. I left angry but thankful for (1) I was only there for 20 minutes and (2) Chi's professionalism. I purchased a used Tesla the next morning from Tesla Norwalk (Wonderful experience!). DO NOT GO TO LA CITY.

Airport Marina Honda - Getting one of my the cars serviced here today!

Airport Marina Honda

(1.4k reviews)

Westchester

This was my second vehicle purchase from Airport Marina Honda. Overall, I would say their lease…read moredeals are fairly competitive, although I haven't found the purchase deals to be quite as attractive. What made this experience stand out was the staff. My salesperson, Fulton, was excellent from start to finish. He was professional, knowledgeable, and easy to work with throughout the process. Carlos in Finance was also very pleasant and helpful. The real highlight of my visit, however, was Danny, who finalized all of my paperwork. Purchasing a vehicle can be a long and sometimes stressful process, but Danny's personality completely changed the experience. He was welcoming, funny, personable, and kept me laughing throughout the transaction. We quickly built rapport, and his positive attitude made the 4.5-hour process much more enjoyable. His customer service skills are outstanding, and he is a tremendous asset to Airport Marina Honda. My one area for improvement is the customer waiting experience. When customers are making a major financial commitment and spending several hours at the dealership, it would be nice to have some basic refreshments available. Even something as simple as bottled water or a popcorn machine would go a long way. Sitting in the dealership for over four hours during 90-degree summer weather with nothing offered was disappointing. That said, the excellent service provided by Fulton, Carlos, and especially Danny made the experience a positive one. Danny's charisma, humor, and professionalism truly turned what could have been a frustrating wait into an enjoyable experience.

do not use them even with costco auto dealer program. put a different zip code for a different…read moredealership. they still play the same games as people in the past have commented on yelp: car is not on their list of approved costco discounts, car fell off their list of approved costco discounts so you cant get the discount, absurd mark ups on dealer installed items. if you do use them ask for costco master price list immediately or just walk. costco reps confirmed they are required to show you at the time of meeting with a sales person. they play games and do not show you the agreed upon costco discount so you have no clue if they are being honest about their discount or not. how costco hasn't removed them when the same issues since 2018 have not been resolved is beyond me. they force you to do dealer adds even on cars in transit. they are extremely slow to respond once they get you in. they were so fast and helpful when you put your request in to costco but once it came down to discussing the deal, thats where everything fell apart. unwilling to move on dealer adds, try to double dip on dealer installed items and will try to charge you extra for labor even though their price list says "installed price". high pressure sales tactics to try to play into your fomo. they the embodiment of why people hate dealerships and why people want direct to buy from manufacturers. EDIT: Spoke with Brian the GM and he did apologize for the experience. He was extremely friendly but unfortunately what is done is done. If we are in the market again for a car, I will try to contact Brian to give their dealer another chance. Will increase to 2 stars from 1 as he was very open to criticism and understood why we were upset with the whole situation.

Car Lux - car_dealers - Updated October 2026

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