purchased a vehicle from them, great service, great prices, highly recommended, Alex was great help.

I bought a car here in December 2025. I asked if I could get the car checked out at another place and was told no, the first red flag. They told me that they had a mechanic but I would pay to do this. THEY DO NOT CHECK OUT THE CARS THEY SELL.The car had things wrong with it but the dealership fixed them. I came to the place in a LYFT because I am handicapped and thought they would give me a ride home but no. I paid a deposit on the car and came back the next day to get it. I only bought the car from them because i liked it. For some reason that I do not understand they had my plate sent to them which I never got and had to order one myself. they delivered the car with no gas and dirty. BOTTOM LINE DO NOT BUY THERE! read more

2 thumbs down.. overcharged my daughter for a car that blue book value was only $1500. Was in a repair shop more times than on the road.. what a disappointment shame on you read more

Where do I start . I went 3 months ago excited to get a vehicle for me and my kid . I got a 2017 ford fiesta se. not even a day or 2 the check engine light comes on . So I gave them a call and they told me to bring it back . They told me it's the sensor that's faulty . Had me wait 3 weeks giving me another car to use even worse when they give u another car to use also has issues I'm assuming all their cars do . Got my car back after they replaced the sensor . Not a week later I was with my 1 year old the car breaks down in the middle of the road . I called them they didn't even want to help tow the car . So I had to pay out of pocket to get it towed . They had fixed something on top of the engine and I'm the one who got blamed for the issue like seriously? These guys are really good on ignoring you when you call them . They had blocked my number so they don't have to handle the issue they said they'll Look into . Now my car is back to jumping forward when I turn it on and accelerate it . They told me I have transmission warranty but they aren't specific about how it works they told me at any mechanic which is sketchy of them to say so . It even had back shocks and struts they sell unsafe vehicles and they don't give one less cra**pp about your safety. Now I'm stuck with this car unfortunately. I called the bank and they will be investigating this dealership when I send them the diagnostic pictures of the faulty transmission on the car they'll be refunding me the full amount and what I had paid . So car guru be ready to face consequences since you guys are so good on playing games read more

let me start by saying I'm a mechanic and have been for 13yrs. these ppl selling these cars have got to be the most incompetent set of individuals I've even seen in a long time. so many things wrong with my friends car after she picked it up for them to "fix the issues" I found after she bought it. I feel bad for her and they wouldn't even reply to her all they wanted was for her to trade it in to them for a new vehicle she only had it 3days!!!! buyer beware and if you been effected make a BBB case. read more

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The guys that work here don't know anything about the cars on their lot. it's questionable if they know anything about cars in general it is an embarrassing operation read more

I bought a cute 2010 VW Beetle, and was extremely excited to get my dream car. Unfortunately things went south fast. Do NOT buy a car from here, they fix it up just enough to get it running and when you try to have them fix under promised warranty they will refuse or say there is nothing wrong with the car. My personal experience, the motor was leaking oil everywhere, A/C broke after a month, there was a Vacuum leak, axels were shot, fuel injector was bad, coolant was filled with water and wrong type of coolant. This isn't even a full list of issues that have come up within the month I bought it. read more

BEWARE. . . .These people are very good at making you feel confident and assured. Our daughter got a nice 2017 Toyota from Car Guru in Tucson. NOT affiliated with Car Gurus . (big mistake) In a few weeks the transmission started jerking. So, she took it back for a refund. But, somehow they did not recall saying anything about a 30 day return guarantee. (Take a recorder or get it in writing) She continued driving this Lemon mostly around town because the higher speeds on the highway caused the transmission to jerk more. Now the car has stopped running completely. So she called Compass (American Guardian Services) about the limited warranty policy she got at the dealership. They would not help her because it was Sunday and not their regular business hours. What??? PS: If you are ever stuck with this insurance, the "secret" Road Assistance phone number is 866-330-7623 read more

Tried to sell us an suv that driver side window would no longer wind up and the engine was shaking violently.

On 11/29/2024 I bought a 2016 Hyundai Veloster for $7,700. When I test drove the vehicle I noticed that it drove weird. It had abnormal engine movements and an issue with shifting. I told the salesperson this, Miguel, and he said it's because the car has a dual clutch. I'm a young woman that doesn't know much about cars so I believed him. The day after I bought the car it started having issues. Everyone that drove the car to test it out said the same thing: this car has something going on with it. I take it back and the mechanics claim it's completely fine. One day the car straight up did not start. I took it to a total of two separate companies and got diagnostics run on it. "Transmission has an issue", "engine movement indicating weak or bad engine mounts", "transmission flairs", etc. Showed those documents to both Alex and the mechanics, and they clearly didn't care. While all of this is happening I am constantly being messaged by their salesperson to come over to his apartment to "hang out" because he's "lonely". He continued even after being asked to leave me alone and I explicitly said "no" about a million times to this guy. He even admitted to me that when I would bring in the veloster the mechanics wouldn't even look at it because they wanted me to keep coming in! Apparently so they can look at me. He also admitted that the mechanics purposefully overlook bad issues with the vehicles because they know people wont notice it until later down the road. Essentially they admitted that the company takes advantage of customers and screws them over with over priced bad cars. They took it to Hyundai for them to look at it but they didn't even ask them to look at the transmission, which was the issue. Sneaky. They did that just so they could SAY they took it there. After weeks of trying to get these people to care about the fact that they sold me an overpriced car with issues, they allowed me to pick a different car within that same price range I paid. They said they have never done this for anyone and usually they tell people to essentially "fuck off". My choices were awful. Bad quality cars that looked like they haven't even been internally or externally looked at. I picked the least bad, but made sure to vocalize I did NOT want to pick another car... I vocalized this many times. I wanted a refund because they clearly sold me a lemon. I picked a 2012 VW Jetta with MORE miles than the veloster. Right off the lot it started having issues. Check engine light coming on multiple times. I took it to a shop and they found a tracking device in the car as well as driving and telling me they suggest I get rid of it. They said it could potentially break down somewhere and will most definitely give me issues in the future as well as now. Here we go again. The owner, Alex, and his partner Ali clearly don't care about doing the right thing. Surprisingly they fired Miguel, but not because of the sexual harassment but because he was using the company credit card to buy food. Alex had me take it to some guy down south in his backyard and he claims to be fixing the oil leak and all the other issues but he's NOT. Or at least, not doing a good job. He told me to take it here because he doesn't trust that his Car Guru mechanics will fix it. The car still has issues and it is now stalling when I drive. There is also a squeaky noise from somewhere and the check engine light keeps coming on STILL. I've gone to this other mechanic like five times! The car is no different, and if anything, it's worse! To this day, I continue to request for them to take the car back. I want to be done. I want this burden off my shoulders. It's been since November of 2024 and I am still dealing with all of this to this day read more