My experience was good. I articulated this to the agent I spoke to who was quite helpful...so…read moreMaybe this message will get to management. I absolutely will NOT use a AI assistant (Brook) to make an appointment. If you make that my only option, I will go elsewhere for the service on my Honda.

I have bought four cars from them and I love these guys. their finance manager Michael Marcelo is…read morebeyond fantastic!!! He helped me with my car and helped me to co-sign and get financing for my daughter and my grandson, he went above and beyond and was a sweetheart the whole time and still is!!! my daughter and grandson think he is fantastic and he is!!! we felt he was like family by the time we left. The sales department is fantastic and so is the service department!!! I wouldn't go anywhere else to buy a car!!! Honda of the Desert is the absolute BEST!!!

Reviews for sales I…read morehad the pleasure of havingI Codi as my sales rep from start to finish was the one of the best experience I've ever had. This place is amazing. Highly recommend Codi and Victor the finance manager. If you wanna get a vehicle at a good price and with no hassle, this is the place to be thank you guys. If you're in town for looking for Toyota or used vehicle, give Codi a ring .I bought a Prius from you love it.! Would definitely buy here again

When buying a car from a dealership, ask yourself this before you sign on the dotted line:…read more Do I feel good about the experience I just had? Will I be able to look at this car after this purchase and not get a knot in my stomach because I signed a deal where I knew the dealership was pulling a fast one just to make a few extra bucks? $13.00 a month. That is what was so important to Toyota of the Desert in Cathedral City, CA. Not much at all, right? Why not just sign it? I walked out. I said No Add-Ons to the associate. I said No Add-ons to the sales manager. I said No Add-Ons to the guy who picked me up from my house so they could lock me away miles from home in their kingdom. Hoping I would feel the pressure of now way home without a car. Why walk out over 13.00 a month? Because everyone I spoke to PROMISED they wouldn't try to trick me into add-ons. But they did it anyway. There are dealers who will treat you with respect and work toward a win/win. The ones that you will feel good about going to for future car purchases. Toyota of the Desert claims to be one, but it's the same old, same old. They'll take advantage and say it was a mistake. All for $13.00 a month.

Frank provided the most considerate professional service I could ever desire. The experience was…read moreexcellent throughout the process of working with my insurance and completing the job. My car looks absolutely brand new. The entire process was 5 star from start to far faster completion time than anticipated. I would not think to take my Cadillac anywhere else. I have also taken a previously owned Volvo to this shop with the same fantastic positive outcome. Both experiences far better than 5 star service.

It was time to have a fluid exchange on our 2016 Corvette...and I knew I had to leave the car for…read morethe day. I made an appointment after stopping by, but there were a lot of customers waiting. Luckily, Sean invited me to come to his desk in the nice corner cubicle. We set up the appointment, and the rest is history. He arranged a ride home and set up everything. I returned this morning and we settled our account. My GM Rewards came through, and the service, THANKS TO SEAN, was superb. 1 to 10 rating...NO, 11++

We had an outstanding experience working with Steve at Subaru of Palm Springs!…read more My husband had his heart set on a very specific vehicle--the Subaru Uncharted GT in the color Coastal Wolf Gray with light gray interior--and Steve went above and beyond to help make it happen. He was knowledgeable, patient, honest, and incredibly responsive throughout the entire process. What really stood out was that we never felt pressured. Steve genuinely listened to what we wanted, kept us informed every step of the way, and made what could have been a stressful car-buying experience feel easy and enjoyable. His professionalism, excellent communication, and dedication to customer satisfaction were second to none. If you're looking for someone who truly cares about his customers and will work hard to help you find exactly the right vehicle, ask for Steve. He turned my husband's dream car into a reality, and we couldn't be happier with our new Subaru Uncharted GT! Thank you, Steve, for providing exceptional service. You've earned our highest recommendation, and we'll be sending our friends and family your way!

WORST CLEANER IN PALM DESERT! I brought in my new gown for…read moremy daughter's wedding for press only and they damaged it. When I pointed out the damage I was told by the woman working here that no one would notice. I asked to have the spots removed and left the dress to be clean. I came back again and the dress had not been clean. Today I came to pick the dress up and the spots were still on the dress and now it was more wrinkled and they wanted me to leave the dress yet again. NEVER TRUST THIS BUSINESS! Now I have no dress for my daughter's wedding!

I had the smallest scratch on my car my Lincoln novelist that I purchased six weeks ago. I took it…read moreout there to the body shop and they charge me $2100 and then for using my credit card $40 on top of that.

Yesterday I took my car to the Quick service to ck my AC , they told me it takes like 4 hours, so I…read moresaid ok, I made a appointment for next day at 8:30 am , I got there at 7:45 to drop my car , I was attended by another person, this one told me maybe will not be done today the car will be here over the weekend! I regretted went there and wasted my time, with their run around! I Do Not recommend this place! My next car for sure will not be from Palm Springs Motor!

Service center staff are amazing. I had an issue with my ProPilot Assist on my Nissan Ariya. They…read morequickly identified the issue and ordered replacement parts. I never had to wait longer than anticipated and they always kept me up to date. ALSO, they washed my car both times I had it in.

Warning About Nissan Cathedral City…read more I purchased a 2017 Jeep Renegade from Nissan Cathedral City on January 2, 2025. Within months, the car developed major mechanical and electrical failures, including cooling fan issues, shorted circuits, a malfunctioning backup camera, a broken sunroof motor, and more. The vehicle has now been out of service since May 12, 2025 over 115 days and counting. Despite my purchase coming with both a dealer warranty and extended coverage, Nissan has refused to take responsibility, provide a refund, or replace the vehicle. Instead of standing by their customer, they have left me paying for a car I cannot drive while I continue to deal with rental car expenses, insurance, and the financial and personal hardship this has caused. My advice: Do not buy a car from Nissan Cathedral City. They do not stand behind their vehicles or their customers when problems arise. I am sharing this to warn others so no one else in our community has to go through this nightmare.

I highly recommend this Mazda repair department! My Mazda 3 passenger windows stopped working the…read morefirst night of my vacation. I had to leave one window cracked open overnight at my hotel... Called Mazda in the morning and it didn't take long for Wally to call me back and suggested I bring it by for him to take a look. He was able to get my window closed and diagnosed the issue. And since its late in the week parts could not be delivered before I head home, suggested I take it to my local dealership when I get home. Thank you, Wally for saving my vacation and putting me at ease.

After three unreturned calls for service to Wally I took my business elsewhere. There are so many…read moreservice options out there there is no reason to be unresponsive

Shottenkirk Desert Lexus was just terrific yesterday when I took my car in earlier than my…read moreappointment for an oil change tire rotation. I was treated to locally made Si Bon pastries with a cold free bottle of water and espresso!! My service agent named Johnny Reyes, was personable, kind, and very informative. I asked a lot of questions, and he knew the answers right away. Deanna Cross, the Floor manager came right over to me and a colleague to greet us and ask us how things were going. My observations while waiting in the hospitality waiting area showed me that people were basically sitting down and then immediately getting up to retrieve their cars. My first oil change experience was 5 Star rated, all the way around!! I am so glad that I bought a vehicle from this fine dealership!!

Extremely disappointing and concerning experience with Shottenkirk Desert Lexus…read more I brought my Lexus LS460 in because the vehicle would not go over 30 mph. The dealership kept my car for several weeks, performed their diagnostics, and confidently advised that the issue was related to the injector driver/ECU. Based on their recommendation and supposed expertise, I approved a repair totaling over $5,300. That repair did NOT fix the original problem. What's even more concerning is that their own documentation shows they recommended "additional diagnosis" before completing the repair, yet they still proceeded with a costly fix that did not resolve the issue I brought the car in for. Now, instead of taking accountability, I'm being told they are "not sure" what the problem is and are recommending another $3,000+ in additional repairs. In other words, more trial-and-error--at my expense. This is not what you expect from a Lexus dealership. The issue wasn't properly diagnosed, the repair did not address the actual problem, and now the diagnosis has changed after the fact. At this point, I've paid over $5,000 and the original drivability issue remains unresolved. Being asked to continue paying for uncertain repairs after a failed initial diagnosis is unacceptable. I have escalated this matter to Lexus corporate and am pursuing further action. If you are considering service here, especially for major repairs, I strongly recommend getting a second opinion before approving any work. This experience raises serious concerns about diagnostic accuracy and accountability at this location.

The service provider LEO was very patient with me on the phone and in person. My 2017 Chrysler…read morePacifica's rear AC was blowing hot air only. Leonel help me diagnose the issue and describe it to me in detail. He laid it out and gave me an economical solution. After the repair, I drove the car for a long drive and noticed a clicking metallic sound near the globe compartment. Leo and the foreman took the car for a road test and they figured out the issue. After a couple of days, my 8 year old Pacifica is now driving like a brand new car. Thank you Leo and foreman Miguel.​

What can I say nothing but compliments to my man Vaughn Teel. Even when I was sick all week he made…read moresure I was taken care of and we got the vehicle we wanted and deserved. His natural talent for selling vehicles, southern gentlemen charm, and overall great personality really made this process super easy for my wife and son. We love our new 2026 ram 1500 bighorn truck its amazing. We would not have gotten the deal done or started if it was not for Vaughn. Retired disabled marine veteran approved!!!!!!!!!!!!! No messing around at this place come get your vehicle today with Vaughn Teel.

Greg Grove is the man, He went above and beyond to handle my situation, even though it wasn't to…read moreVW's benefit. I could go on about my situation but the dealership in Indio closed! VW's needs more of you Thank you Greg

Went in to look at a used vehicle posted online for 16500…read more When I entered I was immediately approached and asked if I needed help. I told the salesperson that I was there to look at this particular car. Immediately he said it was sold. Then I asked how long ago it sold...because it was still posted. He said a couple of days ago. Then he said hold on let me check. He went to the back hallway and asked this other guy if he sold the car. Things got a little quieter and I couldn't hear what they were talking about...but the conversation was a little long for a simple yes or no question....is the car sold ? He came back out and told me he thinks it's still there. He said he had to find the keys and would bring it around to the front. He did. I took a look ...I was interested . I noticed that there had been a sticker that was removed from the window ..still had the glue mark on the glass. Important clue for me. I asked if I could drive the car and he said he would have to ask his manager. Weird..but ok. Got in to drive and I was told I couldn't leave the parking lot area. Even stranger. Said it had to be saftey checked. It had already been posted online and on the floor. But if I was interested it still needed to be finished being checked. And wouldn't be available yet but I could start the process. This was BS for sure. So I said I'm interested...but only if we could do a little better deal. He said sure let's go in and talk about it. He asked me did I have the online price and could I pull it up on my phone...I said yes . This is their site ....he knows the price. This is where everything starts to crumble for me. He's talking too much. Side tracking. And I'm trying to put all of these things together....it just started to feel off. He kept telling me all of these things that you get when you buy a used car from them. A year warranty / first service ...blah blah blah. And this is why..... I asked before we run my credit....by the way excellent....wasn't worried about that. I wanted to know what the cost would be for the car. He talks about writing down a price going to his manager coming back to me....that same crap. I don't do the back and forth. What's the price that you want for the car. And then....out of his pocket he pulls out a crumpled sticker....the one he obviously pulled off the window before he brought it around to the front. It had an additional couple thousand added to the online price ....it was all their add ons . No Way. It's a used car. Total bait . Car dealerships need to stop this crap. I was asked how much I would give. I said I would give 1000 less than the online price...plus tax and license. They said no. The problem for them was I would have given the full online price except for the fact that they tried to play me...and I felt slighted by that. I agree with Tony L's review. Spot on. And I definitely agree with S.W. review about this particular sales person. People are in business to make money . I get that. Be transparent....dont boost up a sticker price with coatings and door gaurds and crap like that. Do better. Truly disappointed.