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Cathedral City, CA

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Car Depot

5.0 (2 reviews)
Closed • Closed

Services - Car Depot

Routine automotive maintenance

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Tesla - Palm Springs

Tesla - Palm Springs

(104 reviews)

My Model Y pickup went really smooth, and the rep that helped me was so knowledgeable and helpful…read more I haven't been in a Tesla since when Autopilot was new, so when I tried out FSD during my test drive, I was blown away. Currently at 95% FSD of 445 miles since I picked up the car a week ago - what a game changer. But back to the dealership. Great experience, I'll definitely be back!

Worst customer service experience I've ever had…read more My experience with Kelly Rodriguez was incredibly disappointing. I found the way this situation was handled to be dishonest, unprofessional, and completely lacking in accountability. I began having an issue with my front bumper camera only two weeks after purchasing my vehicle. When I scheduled the warranty appointment, I specifically provided a photo of the front bumper/camera showing exactly what the issue was. When Daniel came out, he told me they somehow thought the appointment was for my rearview mirror camera--which makes absolutely no sense considering the only photo I submitted was of the FRONT BUMPER. Daniel acknowledged the misunderstanding and told me it was no problem and that they would replace the correct camera at no cost within two days. Then Kelly called and suddenly told me I would have to pay $267. What made the situation even worse was the complete lack of accountability. Kelly acknowledged that THEY made the mistake, yet still refused to honor what two different people had already promised me--that the camera would be replaced at no cost as a one-time courtesy. Kelly has also never answered a single one of my calls or returned any of my messages despite my repeated attempts to reach her. When I asked for corporate contact information or information for her supervisor so I could escalate the issue, she refused to provide it. This isn't simply about $267. It's about integrity and standing behind what you tell a customer. If your company makes a mistake and two representatives tell a customer it will be corrected at no cost, you should honor that commitment. I have completely lost trust in this location and will never bring my vehicle here again. I will also be contacting corporate directly and filing a formal complaint regarding how this situation was handled.

Toyota of the Desert

Toyota of the Desert

(660 reviews)

Reviews for sales I…read morehad the pleasure of havingI Codi as my sales rep from start to finish was the one of the best experience I've ever had. This place is amazing. Highly recommend Codi and Victor the finance manager. If you wanna get a vehicle at a good price and with no hassle, this is the place to be thank you guys. If you're in town for looking for Toyota or used vehicle, give Codi a ring .I bought a Prius from you love it.! Would definitely buy here again

When buying a car from a dealership, ask yourself this before you sign on the dotted line:…read more Do I feel good about the experience I just had? Will I be able to look at this car after this purchase and not get a knot in my stomach because I signed a deal where I knew the dealership was pulling a fast one just to make a few extra bucks? $13.00 a month. That is what was so important to Toyota of the Desert in Cathedral City, CA. Not much at all, right? Why not just sign it? I walked out. I said No Add-Ons to the associate. I said No Add-ons to the sales manager. I said No Add-Ons to the guy who picked me up from my house so they could lock me away miles from home in their kingdom. Hoping I would feel the pressure of now way home without a car. Why walk out over 13.00 a month? Because everyone I spoke to PROMISED they wouldn't try to trick me into add-ons. But they did it anyway. There are dealers who will treat you with respect and work toward a win/win. The ones that you will feel good about going to for future car purchases. Toyota of the Desert claims to be one, but it's the same old, same old. They'll take advantage and say it was a mistake. All for $13.00 a month.

Car Depot - car_dealers - Updated November 2026

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