My experience with my service advisor Shaun and the Jessup auto family is superb. Professional,…read morefast and efficient. My rear shocks on my 2016 GMC Sierra 1500 were shot and Shaun had them replaced the same day. I've had leak issues with my aftermarket air bags and was told that the left side collapsed. So since I'm not pulling my horse trailer any longer, I decided to go back to stock and they removed the broken system. Now she's riding better than ever!!! With my truck at over 10 years old, I have correctly put my trust in Shaun and the Jessup family. Always impressed with their top shelf professionalism, superb mechanical repair work and terrific attitude. Happy truck = happy owner!!!

Absolutely unacceptable experience at Jessup Auto Plaza…read more I negotiated and finalized a deal on a $120,000 vehicle with a salesperson named David. He looked me in the eye and clearly stated, "This car is yours," and assured me multiple times that it would NOT be sold to anyone else. Based on his word, I stepped out briefly for lunch with my family, fully intending to return immediately to complete the purchase. After spending over SIX HOURS at this dealership and driving all the way from San Diego, I came back ready to finalize payment--only to be told the vehicle had been sold to someone else. This was not a misunderstanding. This was a complete failure to honor a confirmed agreement. What made the situation even worse was David's behavior afterward--he attempted to deflect responsibility, created unnecessary drama, and made misleading statements in front of his team instead of owning his actions. This shows a serious lack of professionalism, integrity, and basic respect for customers. A dealership that operates like this cannot be trusted. If their word means nothing, then neither does their business. Be extremely cautious when dealing with this place. Do NOT rely on verbal commitments, no matter how confident they sound. I lost an entire day, wasted hours of my time, and was treated with zero respect after a confirmed deal. This is not how a reputable dealership should conduct business.

After going to three dealerships, as well as Carmax and test driving five plus cars, I finally…read morestumbled upon Desert Auto after searching Craigslist high and low. I saw a wide selection of automobiles available in an assortment of makes, years, and styles. I talked to Tamir and he was responsive, friendly and followed through with things. The transaction was fluid and there weren't any surprises. I recommend checking out their inventory and considering what they have available when you make your next car purchase.

I don't usually leave reviews... but I think when people treat you well you should call it out…read more I happened to stop in to the lot with a friend to look at a car for him; they some very nice vehicles. I happened to see a car I had a model of as a kid (BMW Z3M) and fell in love and I just mentioned to Sunny I wish I could get it. Long story short, I went back a few times to look at the car and Sunny knocked off an amazing amount of money to fit it in my price range. At no time were they pushy or tried to get me in some other car, they literally hacked the price to make my dream car fit in my budget. I've never heard of such a thing. I 100% recommend this place and this is where I will buy my future vehicles.

This review is for the service department only -…read more I had my Honda CRV serviced by a different Honda dealership located in RSM, CA. They did a basic service of an oil change, which is as simple as it gets. However, their service technician overfilled the engine oil by several quarts. While I drove my car heading into the Coachella Valley it began spewing smoke and the engine failed. I had my car towed to Honda of the Desert. The service crew, Eduardo Carrillo (service advisor) and "Dan" (a master mechanic) determined my car's engine had been carelessly overfilled with oil AT THE OTHER DEALERSHIP. Mechanic Dan performed heroic corrective repair work to get my car back on the road. Dan also supplied me with a video of my car's diagnosis and damage, which was very helpful. Thanks again to Dan and Eduardo for being true service professionals.

***********************************************************…read morefour months later with three separate offers to have staff review my circumstances and nobody has ever reached out!!! this dealership is excessively bad and obviously not interested in accountability with their customers!!! avoid honda of the desert at all costs!!! ***********************************************************

I had an excellent experience at CarMax. I could not be happier. The whole process was so easy and…read moreI was happy with the offer and the speed of getting it accomplished. I even got a free ride home.

Poor Management, Wasted Time…read more I drove an hour to this location after reserving a vehicle online. The website made everything simple -- that's where the good experience ended. When I arrived, I waited about 20 minutes past my appointment time. After sitting down with the salesperson, I learned the car I came for had open recalls and couldn't be sold -- something they texted me about 30 minutes before my arrival while I was already driving. No earlier call, no meaningful notice. I had already been there nearly an hour. Management offered a $300 shipping credit (only usable at that location), which wouldn't even cover the typical shipping cost. They refused to apply it elsewhere or cover full shipping despite the inconvenience. Gas reimbursement required a printed receipt from before leaving -- unrealistic. I decided to look only at cars physically on the lot. I clearly said no white cars and no compacts. I was repeatedly shown white cars and compacts. Eventually I purchased a different vehicle after another long wait. During the test drive, the tire pressure light came on. I was told it was handled before delivery -- it wasn't. The car was also handed over dirty (filthy rims) and missing the actual emergency key -- I was given a plastic cover instead. The salesperson was polite, but management failed at communication, preparation, and basic follow-through. I've bought from CarMax before with no issues. This location was a completely different experience. I won't return. Four hours in-store for this level of execution is unacceptable.

They always take care Of my car..Appreciate it fellas…read more. Friendly and professional as else can you ask for?

Process went smooth & fast Our sales guy Gabe was very…read morehelpful I Recommend this dealership & sales man

Above and beyond customer service by Alex, my salesman. My new license plates came today and with…read moremy arthritic hands, needed someone to help put them on. Alex was more than happy to help me and also found that one of my speakers was not working. I've driven a BMW for over 27 years and they wouldnt even help top off washer fluid without an appt. (usually weeks later) No bureaucracy from Alex. I walked in and he said how can I help you --- and he did! Its my 1st Tesla and 1st service. 10s across the board. So glad I didnt get another BMW.

I came in for service, I was greeted so nicely, Damian is the best guy there, he's Super smart and…read moreknowledgeable about Tesla cars. Things were fixed fast. Communication was great thank you.!

My wife and I were interested in a new SUV, but finances are tight and she was very particular…read moreabout what she wanted. We went to numerous dealerships, and we kept coming back to Toyota of the Desert. We were assisted primarily by Cody, but also by Gabe (recommended by Cody when we came in on his day off). I normally hate going to dealerships, but this was a very good experience. As indecisive as we may have seemed, the service remained exceptional. Both were very helpful, patient, and very easy to work with. No pressure. In the end we found what we wanted at Toyota of the Desert and we're very happy with outcome. I've been buying cars for about 25 years, and I would rate both Cody and Gabe as top 5%. I can honestly only think of one salesperson that made as positive of an impression on me in that time as either one. In addition to the aforementioned qualities, they seem to be very knowledgeable about their product, and they have integrity, which is very important to me.

I wish I could give them a zero. Unfortunately, I can't go anywhere else other than this spot or…read moreI-10 Toyota and they're both horrible. I purchased a service plan when I bought my car and they told me they don't see it in their system. I called Toyota and it turns out they have been charging me AND the service plan but not completing everything that is covered by the plan. Now I'm working with Toyota to try and figure this out.

Wanted to give a Shout Out to Eddie Franz of Palm Springs Motors in Cathedral City…read more "Bar None" This was the Best car buying experience I ever had, Eddie was so professional and really checked all the boxes when it came to what I was looking for and within my budget . Financing was quick and easy great Warrenty, extra perks like free oil changes, Gas etc. Eddie went above and beyond my expectations. This is a top notch dealership You got to check them out if you want to really feel good about buying your next vehicle! Definitely get a 10 out of 10 rating from me! Lauren West PROUD OWNER OF A KIA NIRO

Drove in from Seattle and asked to have transmission level checked on my 2019 f150 after some came…read moreout going over the grapevine. Service advisor should know better than to lie about being able to check it and trying to upsell before even having my vehicle information. It is the computer age!! Going to get it checked elsewhere. Before driving 1000miles home.

Great buying experience here at Palm Springs Subaru. Worked with us with the recent hybrid stop…read moresale Subaru recall and helped get our new car on the road much faster than anticipated, beating the anticipated repair date by 2-4 weeks! They gave us a loaner car of equivalent trim to hold us over with as well during this process, which was greatly appreciated. We got the car with the options and accessories at a package deal worth the drive down from the Bay Area for. Thanks Steve/Daniel as well as the Sales/Service/Parts team that provided a pressure free and easy experience!

Just returning home from 6 months in SE Asia and my tire pressure light was on. Drive over and…read moremet Service Advisor Juan. He smiled. Took my keys and in less than 10 minutes I was back on the road. lol. This young man was not only professional But also quite personable. Way to go Subaru Service Dept. 5 stars.