Took my car there because it was one of the recommended locations from my insurance company for repair. When I called to make an apt for estimation, they said I would have to make arrangements to pick up my car after the estimation bc " they cant be held responsible for property damage after hours if it may occur". also informed me that my car would be left in park lot after the estimation was complete.
So when they called me to say my car was likely totaled, I was expecting that I would need to pick it up. The car mechanic said that wouldn't be necessary bc it's in a closed, locked garage until insurance responds from the estimate. This was on Thursday. On Monday my insurance called to inform me that my car was indeed totaled and that I would need To go collect any personal items left in car. When I arrived I found my car unlocked and scraped clean of everything. Nothing in glove box or middle console. Craft auto only comment was: " sorry.. Thought it was locked" it was outside, not in the locked garage area. They said they moved it Friday to make room for other cars, and did not feel like it was necessary to inform me. Luckily there was less than 100$ worth of stuff but several items has my name, my address. So I'm hoping I don't find myself with identity thief in the future. read more