DO NOT GO HERE - STAY AWAY!!! - I have never written a review but felt compelled to write this one
This shop was recommended to me by my mom, thus I failed to do my due diligence prior to going here and now I am paying the price. If I could give zero stars I would.
I took my truck here for tint services on Sunday August 4th. I had an appointment scheduled. Upon my arrival I was rudely greeted by Tim and Edgar whom immediately told me that my appointment had been canceled. (This should have been my first red flag) I told them that I had no problem with rescheduling and coming back another day - Tim began to tell me that the only way to get it done, would be to drop off my truck and come back at a later time. I told him that I did not feel comfortable doing that and I would rather reschedule for another day. He continued to repeat that my appointment was canceled, at which point, the manager, an older Asian woman came over and asked him what the issue was. Once she was informed of the issue, she instructed Tim and Edgar to take the truck and begin installing the tint. Tim immediately changed his demeanor/attitude and began acting more professionally, Edgar went to the shop.
I gave them the truck keys and they began working on the truck. They asked us to wait inside the waiting room which had a clear view of the shop through a big glass window. Once the truck was pulled in I saw the tech that was assigned opening and shoving my doors with his body with full force, to the point that the doors kept swinging back and forth long after they were opened. He then started slamming them closed. (second red flag)
I immediately approached Tim, the sales manager, who was sitting at the front counter and politely asked him if he could address this with his employee and ask him not to slam/swing the doors and to be more careful. As I was talking he was rolling his eyes and had a look of disgust and annoyance the entire time. (Third red flag & I should have asked for the keys at that point) He then reluctantly fake smiled and stood up and went to "talk" to the employee. I would have spoken to the manager instead but she had already left for the day.
The employee and other techs in the shop began talking smack after this. Little did they know that despite the loud music they were playing in the shop, we could hear everything they were saying through the thin glass window. "They are going to tell the Asian lady about the truck." to which the tech replied "I don't give a fuck."
The tech continued to slam the doors with full force, at which point my partner stood up and went to the shop to ask him to stop. They were also told that we could hear everything they had been saying through the window at which point every one in the shop got red and quiet. Tim then walked over from the other side of the building, where he was sitting in the shade with his face buried in his phone, to let us know that the employee had not been slamming the doors. We let him know that it would be impossible for him to know, since he was more preoccupied with being on his phone than supervising his employees and we were watching the entire time through the window. We asked for the employee's name and Tim stated that he did not know it, despite being the supervisor on duty.
My vehicle was returned to me with scratches and dents and the leather on the door was melted. The tint job is less than satisfactory. A 5 year old could have done a better job. The tint is full of bubbles, scratches, scrapes, finger prints, and is overlapping in some places and doesn't fully cover the windows on others.
I took the truck back the very next day, August 5th, to show the owner in person and was told she was not available. We went back August 6th & 7th to see if she was in and was told by Tim that she was not in and he didn't know when she would be back. I have been trying to get a hold of the shop owner and have been getting the run around by Tim.
I will be taking them to court for damages if I do not hear back from the owner by the end of the week.
Pictures don't do it justice but are worth a thousand words! read more