Most of the time we leave feedback when things have gone really well and we are excited and happy and the feedback is positive, but this time I felt I really need to post this. I've been impressed by the commitment and hand shake attitude that most companies I have dealt with in Montana. If after reading this feedback you still decide to do business with Captains Marine whether it is to buy a new boat or have your existing boat serviced there I wish you the best and hope you get what you agreed to. But I at least wanted to share with you my experience and at least you are armed with that much more information than you had before. Most of my experience with Captains Marine went without a hitch, they winterized my boat and stored it for the last 9 months, but the problem started when in late March I asked them to do additional work for another $4000 and as far as I can tell even that has even gone ok, but won't know for sure until I get it in the water. At that time they asked me if I wanted to have the boat detailed for an additional $500 and I was told "Since you've spent so much money with us we'll prioritize your boat". I got a call in late May just before the Memorial Day weekend, at first I was told it had been started but would take another week to complete, when I reminded them that they had authorization for 2 months and I wanted a hard date, it came out that they hadn't started it yet but would get on it. A week later when I called on the boat I was told that "well they hadn't started it yet again, it would be another week" I again pushed for a hard date but was not given one, at this point I was told "we can't do your boat we over booked and charged to little" now I was really unhappy but so far kept my temper until they finally asked me "if it was ok they would send it out and maybe could get it done by June 20th if the company they were sending it to had some cancellations" I did not agree to this as they were simply moving their problem to someone else. At this point I contacted the owner, the conversation got heated and ultimately I was told that they would'nt do it period. I was also told that "this was because I was a new customer" (apparently I didn't hold a priority anymore), and then the owner asked "what did I expect, him to come in and do it on the weekend" I said hell yes I don't care if you're the owner, manager or the broom pusher, but yes I did expect that. Needless to say that didn't happen either. That brings us to today, July 3rd, went in to pick up my boat and they refused the same credit card I used to pay for the winterizing and storage. They need cash now because they knew how I felt about them and they didn't trust me. All of a sudden now I'm the bad guy? I'm a 60 year old veteran who became disabled later in life (not through my service) a left leg amputee, a fact they knew as I had been in every time in shorts. It is extremely difficult for me to detail the boat if not impossible. Their treatment of me was rude, short and inconsiderate. They've obviously lost a long time customer, but don't seem to care regardless of their commitment. Their treatment bordered on discrimination. If you have chosen to take your business elsewhere because of this and the other posts here, then leave a post of your own so that the owner knows that this kind of customer service does have an impact on their business. If not that's ok too and good luck with your purchase or service wherever you choose to take it. This may not happen to you and then again it might. I'm sure the owner will respond saying I am a disgruntled or unhappy customer, he's right I am. read more
