Update 2 (9/24): Since Yelp doesn't allow direct replies, I want to clarify that the "Business Manager" responding below is the same daytime bartender this review is about.
Despite her claims, the subpar service happened on multiple occasions, including before the larger conflicts ever happened.
We had been going there for years and had respectful relationships with the previous bartenders. The major change was JB and her consistently dismissive, disrespectful attitude toward our group.
When things are fine for years, then suddenly aren't, and the main thing that changed is the bartender, that matters.
Update 1 (9/23): This review was previously removed after Yelp determined that it included personal information about an employee. I have removed that information and am reposting the review based solely on my own experiences and those shared with me by coworkers. The substance of the review remains the same.....
For years, Captain's Chest was one of those places my coworkers and I could count on. I worked nearby for about five years, and we ended up there for everything from birthdays and going-away parties to bachelorette celebrations and random drinks after a long week. We got to know the regulars, enjoyed the atmosphere, and always felt welcomed by the staff.
Unfortunately, our experience started changing about a year ago after a new bartender began regularly working the daytime shift.
I spent 15 years bartending, so I know how demanding the job can be and I'm not someone who expects a bartender to entertain me or be in a great mood every second of their shift. But the difference in service was hard to ignore. On multiple visits, our group struggled to get basic things like another drink or a round of shots even when the bar wasn't particularly busy. The interactions often felt cold or irritated, as though ordering something was an inconvenience.
At first, I assumed we had simply caught someone on a bad day. Then it happened again. And again. What stood out even more was watching longtime daytime regulars receive quick, friendly service while our group was repeatedly overlooked. Eventually, I stopped coming in unless there was a specific reason to be there, and over time several of my coworkers made the same decision.
Some of my coworkers also told me about interactions that made them uncomfortable, including being shown sexually explicit images without being asked whether they wanted to see them first. What someone chooses to do in their personal life is entirely their business. The issue is showing explicit material to someone who did not consent to seeing it.
The disappointing part is that this experience really doesn't reflect the rest of Captain's Chest. I've always had great interactions with the other bartenders. They're funny, welcoming, attentive, and a big part of why we spent so much time there in the first place. The karaoke host is great, the regular crowd is fun, and the bar itself has always had a comfortable neighborhood feel.
For my birthday this year, a group of us who normally would have celebrated there and spent a decent amount on drinks and tips chose another bar instead. That says a lot considering how many years Captain's Chest was one of our go-to places.
I'm not saying people shouldn't go here. There are still a lot of things I genuinely like about Captain's Chest and a lot of great people working there. Based on my own experiences, though, I'm much more likely to visit later in the day when one of the other bartenders is working. read more