VERY VERY rude/disrepectful!!! They only accept cash making it hard to pay, even if ur out of money u can't even pay with a credit card!! They said they charged $60 over the phone to hold the car an extra day then called them back and they said $50, they just make their own numbers up. Scammers and just want your money, what a joke. Horrible experience had just purchased my brand new vehicle the night before and they towed it and ruined my whole week, I had to show proof of purchase that I had bought the vehicle the day before, just to get $100 off. I still had to pay $275 just overall a horrible horrible experience. workers are rude/ignorant and simply unprofessional. read more

Awesome experience - arrived on time, Ben was fantastic & super helpful and the price was MORE than reasonable. Highly recommend and very satisified. read more

Service was rude, big inconvenience to require cash only (which isn't communicated anywhere) and not have an atm, damaged my tires,

Total tool buckets. Wrongfully towed my car, but hey, they charged me anyway. Wtf. Not nice, not cool, total bs. Can't believe this even happened. What a f joke. -5 stars read more

This people tow my first brand new car the same day I got it out of the dealership and now with only 15 miles on the odometer the car has scratches all over. They did not wanted to be responsible for the damages. Also, as other people already commented they make fun of you, there was a guy mucking me after I told an employee the car was brand new, like they don't believe me it was, and by the way they don't care about veterans with disabilities. read more

The drivers taunt you and lie, its apparently funny to them to mess with people's livelihoods. The office that answers calls mocks you and treats you like shit. Never go here and if possible never use this company. read more

awful, treat you like shit taking your car even though you have the parking sticker there was no snow to plow yet they towed anyway $350 wasted apartment managment sucks didn't look at the forecast all snow had melted and they towed to clean non existent snow read more

Absolutely horrible, pricing, treatment.. 350 to release a vehicle that was just towed 2 hours prior should be criminal. Oh, and must be 350 exact change. No card, or check. Only open for 2 Hours during the middle of the work day all week... Completely predatory.​ read more

Parking lot vultures. I just moved into an apartment building and didn't get a chance to put my sticker ID on my vehicle yet. Very next day they tow and I need to pay $400 for parking my car at my residence? I've already got so much on and to walk outside to your car gone just really sucks. read more

Would give zero stars but can't. These guys are parking lot vultures towing cars illegally and using any means they can to find an excuse to tow. Person that towed my car thinks visitor parking is only in front on the one sign for a 500 unit complex. These guys are crooks to the core read more

These people are thieves they do everything in their power to inconvenience you at every opportunity they get and when you call them and talk to them, they treat you like crap. I wouldn't recommend this place to my worst enemy after I got my car back in the thieves I had scratches all over it. I would rather pull my car with my teeth than ever. Ask them to do anything a bunch of scammers. read more

Huge disappointment from one Towing Company to another you Guys are a disgrace to the industry, we will do the same to you if ever come to claim a car from our impound !! Cash only to by the way!! read more

The captain towing company charged me extra $50 because they were not open. And the guy today said today I was here until 4:30 yesterday but on the phone said closed. They just wanted the extra money. When I got there today he said cash only when there is a credit card machine right next to him. Once I paid to get my car out the lot, the bumper on my car was broken and they did not care when I told them. The customer service guy is very rude. Made us wait in the cold for people to enter one by one. read more

They are rude and high pricing with no respect Even if they tow ur car they dont welcome u in there office they show no respect at all read more

I truly wish there was a way to give this company a zero rating. Paid Flying J to park my trailer in reserved while I bobtailed elsewhere. The idiot tow driver just hooked up to my trailer without checking with the folks inside Flying J for my record of reserved. When I call to try and reach a reasonable solution all I've received is venom and condescension. Communication (0*) Courtesy (0*) Intelligent reasoning (0*) Easily the worst company in MN I have ever dealt with. Be prepared to be treated like a piece of trash with these people. read more

My husband parked his car in the lot of our apartment building, he saw a couple of residents from our building. He nicely warned them that the tow truck was coming around and they should move their cars. The driver yelled out his window "Don't tell them that". What??? That was unprofessional of the driver. My husband had every right to warn the other residents. Please teach your drivers some manners. read more

disrespectful staff, and didn't have the proper paperwork they need to tow a car. asked for the towing report and they had no idea what i was talking about even though it's legally required that they provide that. need to include the condition of the car and the name of who towed the vehicle. they don't have the correct paperwork. they also predatorily go through apartment lots and take whatever car looks the nicest vs caring about which cars are actually parked illegally. read more

Couldn't get my car back because they were mysteriously NOT OPEN during posted business hours (I came at 10:30 and again at 11:15 on Sunday). And then today they charged me an extra $45 for storage!! They only accept cash, which is obviously problematic when they charge so much that it exceeds daily ATM limits. But maybe that's the point -- forces you to wait until next day so they can charge another $45 storage fee. Not to mention they're only open from 10 to noon. Deliberately inconvenient, hoping you won't make it in time so they can rack up more fees. I wouldn't wish having to do business with this place upon my worst enemy. read more

These guys have great customer service. First, they showed up pretty quick. Second, our van spilled oil allover the flatbed after a bad oil change and he did not seem annoyed at all. Third, it needed to be towed twice and driver were very patient as they waited for us to decide what to do. Driver was very professional and polite. read more

'For fast and efficient towing..." Do you call over 6 hours for a vehicle to be picked up, fast and efficient??!!! This towing company was dispatched by my insurance company. There was never any updates made to either the insurance company nor me. I requested the tow at 8 a.m. in which I was told they would be by within the hour. Which was good as my service station was waiting for it to arrive. They didn't tow my vehicle until 1p.m.!!! Arriving at the shop until after 1:30 p.m. missing the opportunity to have it diagnosed yet today, Friday. It has to wait until Monday. Leaving me without a vehicle for the entire weekend. I WANT TO KNOW WHAT CAPTAIN TOWING HAS TO SAY FOR THEMSELVES??!! Plus, I had to leave a rating really/ - - they don't even deserve a 1 read more

I was stranded on Highway 55 in the pouring rain and 90 minutes away from my home. Captain Towing picked me up on time, delivered my truck to the dealership, and also gave me a very comfortable warm ride. The captain saved my butt and is 100% trustworthy. I would recommend them to ALL of my friends and family. read more

Joe "the supervisor" is very rude and unprofessional. The company ruined tires that I bought 3 weeks prior, from dragging my car because they didn't have my keys and the emergency break was on. I paid for a diagnostic at an auto shop and was informed I had no mechanical issues but the tire tread gone from where the 2 tires were dragged. This cost me an additional $400 because of their error. When picking up my car and had immediate shaking on hwy, I called the company and an employee informed me they had to pull on the car since they did not have any keys. Joe has not taken accountability for the company's mistake or try to come to a resolution for the inconvenience they have caused me. I would never recommend this company to be used by a business or personal use. read more

Workers are rude and unwilling to cooperate when I get my car back and it doesn't drive straight. My girlfriends dad used to be a tow truck driver and told me they probably put chains on the front tires/suspension and then proceeded to drag it up on the flatbed. Meanwhile this car is all wheel drive so you really can't tow it any other way than the proper way otherwise you will cause damage to the suspension or a transmission system! Don't let these idiots touch your car read more

We had an extremely nice driver who communicated very well during our wait. Unfortunately a piece of the front of our car came loose due to the tow and when I called the people in the office were unresponsive to a voicemail. Once I got a person on the phone, he was very rude. read more

I wish I could give this place zero stars. They were scheduled to tow my car, however after learning my car was in an apartment garage, they said they will no longer be coming. I explained to him that I contacted my apartment to ask if tow trucks had been in the parking garages before, which they had. After hearing that the garages WERE big enough, the guy said "no sir, we are cancelling this call, we are not coming." I told him, "I verified the garages are big enough" he again said, "no we are cancelling the tow" and proceeded to hang up on me. Absolutely awful to work with. read more

Horrible little man. First he tows one of my trucks then the next week tows the other. With full knowledge that I am a condo owner and the truck is registered. Then he threatens violence and refuses to release the truck even with the illicit payment offered. Now the police are involved. read more

If you could give zero stars I would, my roadside assistance picked this company so I had no choice. They showed up 4 hours later then they quoted. They then towed my vehicle to the wrong location, when I called and talked to the office they couldn't have cared any less. Ultimately they ended up damaging my vehicle and did not return the tow key needed to tow my car in the future. Will not respond to email or take any responsibility. STAY AWAY read more

The towing guy canceled the towing appointment on his own after I told him I am waiting for a ride so it may take him five minutes or so of waiting. I was stranded and had to call 911 for a ride, and he did not want to wait for us. read more