Rented two wave runners delivered by noon...first one launched was full of gas but had no battery and was taking on water and sinking fast. Second one wouldn't start right off. I finally got it started while the dude was off fetching the third wave runner...that one wouldn't start either...finally got that one started after an hour and the dude told my husband that once he got it out there and opened it up it will run fine. It didn't and by the time my husband limped it back in the dude was gone. Called the dude said it doesn't work, he told us to beach it and he'd come get it. An hour later the second one stopped working. Called the dude again to inform as he still hadn't picked up the first one. He asked if we wanted him to bring another one or do we want a refund...by this time it's almost 3:00 so we opted for the refund. Dude said cool, I'll be right there. We sat there for 90 minutes and some other guy shows up to retrieve one of the skis and gave us back our cash deposit but he didn't have our refund. He says he will talk to the boss and he will be right back to retrieve the second ski as he only had a single trailer cuz he was scared to drive a double. We couldn't get anyone to come pick up the second broke down pos for another 2 1/2 hours and they only showed then because we told them we were loading the ski up in our truck and they could meet up with us to get it or we could bring it to them. They told us that taking it would constitute theft (yet somehow them renting out a broken pos and not refunding our money isn't theft?) yet if we had left the ski there and something happened to it we would be held responsible. They stole our money ($370) and stole a huge chunk of our family time behind shady business practices and a total lack of respect and decency!
The wave runners were in really bad shape, looked as if they had been in someone's backyard for years, sun beaten and filthy. The life vests were sunbaked and falling apart in our hands. They wanted cash deposit and cash for rental, that should have been our first clue.
We are fair, honest, hardworking people that just wanted to meet up at the river (my husband is working in Phoenix right now and the kids and I live in California) and show our 17 year olds a good time can be had without modern technology.
The delivery dude said his boss was in the hospital and he was just trying to keep business going for him. We never saw delivery dude again and as it turns out the "hospitalized" boss answered the phone around 5:00 and told me that we refused replacement skis and he wasn't refunding.
Moral of the story.......Don't do business with captain d's lest you get taken by these pirates!!! read more