Went to DIVE KEY WEST to purchase a PolarProFilters Switchblade ($69.95+tax) and it didn't even last one dive as it's an overpriced toy.
I brought the Switchblade back 2 days after purchase. I first dealt with one of the clerks, explaining in great detail the actual issues with the product, showing him the manufacturing flaws of the product. I asked about the Backscatter Flip system and was ready to purchase this item taking into account DIVE KEY WEST would take the defective Switchblade back and apply the purchase price to the new filter. The clerk explained all the pieces, laying out three red filters, a top hinge, and frame, totalling $225. I saw the Backscatter Flip at Divers Direct, and knew the package I should buy, as it was available in one box, at one price, for $134. How on Earth was this guy coming up with $225? Realizing he was clueless, I asked for my money back. He said I would have to talk to the owner, Bob.
I went into the same explanation about the flaws with the product and he'd have to return it to the manufacturer for repair, because that was the policy on camera equipment. Now, this is not camera equipment; this is Chinese-made junk plastic. Explaining that was unacceptable, I had purchased an inferior product, I would expect he'd stand behind the it and I'd just like my money back, as I reiterated the issues with the product were clear and apparent manufacturing flaws. He again denied my request. I finally asked for a replacement, advising I'd sell it on eBay and potentially get most, if not all, of my money back. He was conveniently out of stock on a replacement product and parts.
Well, the conversation devolved into him getting more frustrated at my insistence and then he gave in; he'd take the product back with a 20% restocking fee.
I politely gave it one more shot and asked for a full and complete refund on a clearly flawed item and that was when he descended into outright belligerence, slander and name-calling in an elevated tone of voice, "I just don't know what it is with YOU PEOPLE and your inability to use the things correctly you purchase from this shop."
"You People." Really? You mean tourists, divers, customers who rely on you and your store for quality products and who you rely on to... EAT?
This is when I just simply leaned in over the counter, looked at him in the eyes and as cold as ice pointed out I own a publicity agency, have served scuba manufacturing clients and dive clubs for 15-years, and Hell Hath No Fury Than a Publicist Scorned.
He then waved his hands in the air directly six inches from my face, menacingly, and shot back, practically spitting his words, "I am going to credit you just to get rid of you and I hope you never come back." I assured him I'd oblige.
He continued to rant, rave and mutter disparaging remarks as he ran a credit against my card. I was shaking I was so furious at this crotchety old man, who obviously was fed up with his career and station in life and was long past his retirement.
He was so frazzled, instead of issuing the credit, he ran a duplicate purchase charge for the almost $80 price of the item. I pointed out his mistake when he wanted me to sign off on the receipt and he fumed as he went back to the credit card device. He assured me he credited out his first mistake and then he returned with a receipt for the credit, which represented an incorrect credit amount of $5 and change. I pointed out his second mistake, and he returned fuming to the credit card device, eventually returning with a second receipt for the $70 of the credit balance. I signed off on both credits, thanked him politely as I could, turned and left.
I passed the clerk I originally dealt with on the way out, as he was moving scuba tanks, and he sheepishly glanced at me with a look of "save me from this living Hell" and I could do nothing but shake my head at him, as if to say, "You should have stayed in school."
Let me be clear. Bob Holston, owner of DIVE KEY WEST, is the number one reason why EVERYONE should shop elsewhere for any kind of dive equipment, trips, training and rental gear while on Key West. It's amazing that with that kind of attitude, this place doesn't have more damning reviews and is actually still in business.
He is the meanest, most unprofessional, arrogant and condescending piece-of-xxxx I've ever met in my 40+ years diving. He hates his position, people, tourists and clearly acts like he was ready to get out of the game 15-years ago.
Immediately after this incident I went directly to Divers Direct and purchased the Backscatter Flip for $134, $90 less than what I was quoted at DIVE KEY WEST, and I could not be happier with the item. Divers Direct also has a 'no questions asked' return policy on, from what I can tell, everything they sell, so they'll get my business from here on out.
This company justly deserves my scorn and your scrutiny before you even spend dollar 1 in this shop. Avoid DIVE KEY WEST! read more