Sadly, this company has gone downhill the last several years. We still order every now and then hoping things have gotten better! The locations are dirty, the sandwiches have hardly any product, but the people are always very nice. Not sure what has happened to this company in these last years, but they definitely need to clean up the locations. The last two we visited were Smyrna and Middletown. The Middletown location associates seem to be in their own world. We waited almost 40 minutes for two subs and a grilled cheese sandwich. They actually forgot the grilled cheese sandwich and made it after we got our subs. There were two customers ahead of us, and they probably had some: orders, but that was ridiculous. They seem to be walking around in slow motion and no one seemed to care how long it was taking. There was no apology for the delay. The Smyrna location looked worse than the Middletown location but both need help. read more

I have always loved Capriottis, with the exception of the last two orders. My Bobbie's for my Grandkids had rolls that were entirely too chewy and they struggled, even with beautiful, healthy teeth to pull the rolls apart! The Bobbie's have barely any Mayonnaise, Fresh Turkey, or Stuffing! The Cheese Steak Sandwiches tasted good, but had barely any fried onions and ketchup which we fixed at home! My suggestion is to have a section for each sandwich to add extras like: Additional Mayo, Additional Turkey and Additional Stuffing, and charge a little more! For Classic Cheesesteachks list: Additional Ketchup, Additional Meat, Additional Cheese, and Additional Fried Onion for a little more!!! The cost is already high,but I'd pay if I could get my money's worth! And get Fresh Amoroso Rolls as you served many years ago, that were delicious and easy to chew!!! My experience yesterday was fair! read more

nightmare to try to order online zero customer service email tag for days on you will wish for death take your business elsewhere read more

The French dip Wagyu steak is outstanding could use a little more meat, but this thing has flavor. I had mine with fried onions and fried hot peppers had to take most of the peppers and onions off, but it was still so good. read more

Having grown up with Capriottis and always enjoyed their sandwiches, but over my last few visits, the quality has gone down hill. The rolls they are using are horrible. The steak sandwiches have no flavor. They lost a long time customer in me as I frequently visit the area. read more

I thought I order a pastrami sandwich with cole slaw, not a cole slaw sandwich with pastrami. I usually enjoy their subs but today was a fail. For the amount of money you pay for these subs you would expect to receive more meat. I could have gone to Subway for this. read more

Capriotti's Sandwich Shop - Small sub with very little meat. #imstillhungry - Sandwiches Near Me - Middletown, Delaware

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There's no meat on a $23.50 sub!!!! Many places have more meat for so much less! Will not go back. I want value for my money

Worst Bobbie I've ever had. Very skinny and slow to come out. Barely any cranberry sauce on it.

Sandwich was tasty, just a bit spicier than I expected. Ingredients seemed fresh. It took a little while even though the place wasn't busy. Noticeably hot inside, I left sweating, not sure if that's normal for them. No big deal though. Middle of the road ambiance, not impressive but certainly nothing bad! All in all a good grinder for the price, I got an italian half size grinder for about $7. Not a bad lunch stop. read more

Recently ordered a fresh turkey sub. It tasted like crap, turkey was like mush and had a bad tast. After a second bite I put the $14.00 sub in the garage can. Never again! read more

Ordered several subs "to travel" to take to visit family in Virginia. Customer service was terrible, like they just didn't care. Packed to travel, at most locations, means the meat is in wrap on the bread, and all of the toppings (onions, pickles, oil, etc) are on the side. We did not get the toppings/sides and had to go back in and get them. Got an attitude about that. Then got to Virginia, 5 hours away, and realized it was all already on the subs, so they were all soggy. Also ordered The Bobbie and there was no cranberry sauce. Just dry turkey and stuffing. LAME! Typically always enjoy Capriotti's other locations, this was just a terrible experience....terrible service, and the subs were just bad. read more

Capriotti's Sandwich Shop - Soggy Italian sub and The Bobbie had no cranberry sauce. LAME! - Sandwiches Near Me - Middletown, Delaware

My son stopped tonight and ordered a Wagu and Bleu Salad for takeout! When he got home, he discovered there was no dressing and no wagu meat on the salad. The entire point of the salad! :(( Very disappointed! Sadly, I don't think we will be back to this Capriotti's location! read more

I stopped to get a turkey sub waited 15 minutes to place an order because the manager said she needed to take an $90.00 phone order. She left came back said they were out it" rolls". I said out of rolls it's only 5:30pm you close at 8pm . I was only ordering one sandwich. I guess they were closing early talk about poor management you think they could gotten rolls from one of there other locations. No way I'd give the Middletown location any recommendations except do not there. read more

My order wasn't made when I went to pick it up. It was ordered a day in advance. It was marked for the wrong day. The worst part is they messed up the ordered and put hot and sweet on all the subs when they were supposed to be on the side. I had a house full of people and couldn't do a third trip and longer wait. read more

Omg! Where do I start. I never seen this franchise look so run down n my life! I was excited to stop by here as this is my fav spot in Rosslyn Va. I never seen a restaurant with no decor, jus gray walls. Jus open space...Y. The way it looks as if they were handing out franchise with no help from the company. The big ppl at the top should be ashamed of there self of the way this store looks inside. I order 2 cheesesteaks wit no steak on the sandwich. I was told only 3 comes on the medium but 2 on the small. Never been told that ever at my store. It was all bread no meat. Should have jus gave me bread n mayo sandwich. Nasty n the worst ever not sure or y its open. U can tell the name sale the ppl n not the store it self. Never again! read more

Capriotti's Sandwich Shop - Entrance - Sandwiches Near Me - Middletown, Delaware

It's too bad that this location is so so so so so bad - because most Capriottis in general are great! Because I like other Capriottis so much, I've given the one here near my house a lot of chances ... but every time the customer service is terrible. They don't pick up the phone to take orders, they argue loudly in front of you when you're in the store and ignore you instead of taking your order, they make frequent mistakes with the food .... all in all, instead of driving 5 minutes to this one, I drive 25 minutes to the next closest one. It needs new management and probably an entirely new staff. Avoid if you can. read more

Ducked in with Cousin Karen to grab some sammies on the fly and it was great, here's why: * She bought, SCORE! * Turkey Sub Rocked The turkey is not only "off the bone" and therefor not some processed crap, but it is also a Butterball "all natural" product. I found it to be delicious, and quite possibly one of the best Turkey Subs I've ever had from a restaurant. Good job. I will have to duck in and try something else and will update those interested about that, as well as a sense of cost. Good stuff, Cabeza OUT! read more

Capriotti's Sandwich Shop - Turkey Sandwich rocks! I appreciate it's not processed. - Sandwiches Near Me - Middletown, Delaware

Long wait times but my food always comes out just as I order it. Just prepared to have to wait due to their short staff right now

Favourite sub place since I was kid! Love this place. The originator of the Bobby. A true Delawarean gem

This is what I got in my Bobbi from Capriotti Middletown - 2 bones. The sandwhich had more bones than actual turkey meat. This place is the worst sub shop in Middletown. I have said numerous times that I wouldn't return due to consistently bad sandwiches and after today I will not waste any more money in that place. No meat on sandwiches. No quality control on what goes out the door. Rude service. Do yourself a favor and stay away from here. Oh and my bone sandwhich- right in the trash. read more

After hearing the announcement that this location had the new Impossible Cheesesteak, I decided to stop by. I placed an order for it and I was told it would be ready in 15-20 minutes. Fast forward 40 minutes later and my order still wasn't ready. I overheard the workers saying they were running out of the "meat" for the Impossible Cheesesteak. After waiting over 40 minutes for my order, I was getting ready to ask the cashier for a refund. Coincidentally upon walking up to the cashier, my order was ready. Didnt even receive any sort of apology for the extended wait. I brought the cheesesteak home hoping it was worth the wait. I got the large cheesesteak and it had barely any filling. I suspect that since they were running low on the "meat", the workers simply put less in each order. I literally paid $20 for a baguette as there was almost nothing in the cheesesteak. Definitely wont be coming back here. read more

Capriotti's Sandwich Shop - Impossible Cheesesteak with barely any filling - Sandwiches Near Me - Middletown, Delaware

Capriotti's on Broad St. in Middletown, DE On Friday July 12 around 11 am, we ordered five sandwiches packed to travel. (there were wrapped in cellophane) First the sides were not packed, second they were not made to travel, they had everything on them as we found out later. I went back inside and they were not happy about packing up the sides to go. Then as I was putting the sides in a cooler bag I noticed the very small container of oil was not wrapped in cellophane, back inside I go again. Noticed later (7 hours later in VA) the sandwich rolls were wet and no cranberry sauce on the bobbie. read more

Went in for dinner last night. Completely uninspired. Couldn't hear the kid at the register although I was 1 ft away from him. Staff moved at a snails pace even when it was crazy busy. After calling in my order I was told 30 minutes. After 30 minutes I went to pick it up and had to wait another 15 minutes. After arriving home they gave me the wrong sandwich. Returned for a new one and the staff was blaming each other instead of just fixing the mistake. Never again. read more

Guessing the manager does not read the reviews as I spent $46.00 on 3 sandwiches and was totally disappointed, I had to take the meat from half and put it on the other half to get a decent sandwich, had I read some other reviews I would not have gone to this particular capriotti's. read more

This location is just really bad. I've been to another location where the food was much better and I ordered the exact same thing from this location. I essentially paid $11 for a roll, there was hardly any meat on the sandwich. I ordered online and they didn't get the order right, paid for extra cheese and there was literally no cheese (how?). Highly recommend not ever getting food from this location read more

Ordered $37 worth of food and got the crappiest sandwich. A simple cheesesteak with fried onions, pickles and mayo. The steak is nowhere to be found, and there is slim to none cheese. This was horrible. read more

Capriotti's Sandwich Shop - Worst cheesesteak ever - Sandwiches Near Me - Middletown, Delaware

Generally I am a huge fan of Capriottes. Which is why I keep giving them chances. However this location in middletown is the worst one I have Ever been to. Multiple times now I have walked in, with either a called in order or intending to place one, to see other folks visibly frustrated with how long the wait is. I would say the food is generally pretty close to others although seems a little sub standard due to sloppiness and seemingly careless preparation. Twice I have received horrible service and right now as I sit here waiting folks are asking for their money back. I would love to speak to a manager or franchise owner as this location is in shambles. read more

Capriotti's Sandwich Shop - This is terrible! - Sandwiches Near Me - Middletown, Delaware

One of the worst cheese steaks ever, I typically like cappriottis but this was just awful. The staff are very rude and unprofessional. If the corporate office is reading all of these poor reviews please try and do something or just shut this locust down. It's a humiliation to have this place open and put no further effort to better the service of the staff read more

Before I write my review I want you to know I did pay for the salad I did not get reimbursed I told them to keep it obviously they needed the money more then they needed my business. Not only were all of our sandwiches wrong which I ordered online so I know I ordered them correctly + the receipt was detailed for each sandwich. On top of that I ordered a chopped antapasta salad. I could not believe my eyes when I got it home with a combination of three meats and a cheese the portion size was smaller than an ounce total. I assumed it was a mistake I took it back and the person at the counter assured me that is the full amount of meat on an an salad. Again I was so upset I gave him the salad back without a refund told him to keep it we will never go back to this Capriotti's again it is the worst one I've ever been to and I've been to many Capriotti's over the years read more

Capriotti's Sandwich Shop - You want to talk about a cheap restaurant - Sandwiches Near Me - Middletown, Delaware

The first time I tried Capriotti's I knew nothing about it - which was why I probably had an underwhelming experience. I had no idea that what you're supposed to get there is the turkey! After reading an article in the local paper about them I went back and got the Bobbie, which is a turkey sandwich (shaved fresh from the bird - not processed crap), stuffing, and cranberry all on a delicious roll. I am ADDICTED!! I loved it. If you love turkey, you have to get a turkey sandwich at Capriotti's. I had an Italian the first time I went there and it was just okay. See my review of Immediatos for what I think of that sub shop! in comparison.I will also add if you don't know about Capriotti's ask them about their specialty sandwiches because the signs in this local store don't tell you what they are whatsoever. Also, a large sub is HUGE and can definitely feed 3-4 people. read more

Capriottis made a deliciously tasting homemade roast beef sub with provolone and all the fixin's. The difference between roast beef homemade and factory processed is enormous. I don't know how they did it but the sub was satisfying to the last bite. We sat inside at one of their two tables but I guess most people just take out. read more

Staff was really rude and disinterested. They have vegetarian options but the cheeseburger sandwich that is vegetarian tastes horrible and they were out of the other products. read more

UPDATE: We still get sandwiches here, of course (we live in Middletown, this is our only close Capriotti's), but this particular store in the chain is STILL frequently prone to running out of rolls. At this point, I have to wonder if it's a marketing strategy, since it happens so often. Like, "Order early or you might not be able to!" or something? I'm not sure. All I know is they still run out of rolls on a regular basis and have to turn customers away, which strikes me as terrible management. read more

I usually enjoy Capriotti's, but this is one of the worst in their chain, and all due to a very unfriendly employee. Was there the first time a month ago with an order of several subs for a party, and this woman was just downright nasty and unpleasant. Fortunately the sandwiches were the usually awesome quality. Chalked it up to her having a bad day. Tried ordering several sandwiches for an event this weekend over the phone, and must have got the same individual. Decided to order elsewhere. read more

Worst in Middletown. I have been here 3 times. They have not gotten my order fight yet. I don't care if they are 2 minutes from my house. I will drive 10 minutes to get what I order. The worst hands down... I will never go back... read more

Ordered a meatball sub and it was ice cold. Service is not friendly either. Never again read more

I was very disappointed at The level of unprofessionalism at the Capriotti's in Middletown.. I went there Saturday evening around 715 720 in the p.m. to get a Bobbie and when I went to the store a sign was posted on the window saying we ain't got no more rolls.. I took a picture of the sign and sat in my car thinking I don't believe what I'm seeing within a few seconds one of the workers came out to take the sign down and I told her it was too late I took a picture and she said they put it up there as a joke.. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Middletown, Delaware

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Capriottis is typically a good place. The one in Dover is better than this location. There is nowhere to sit, and it is dumpy. The sandwiches are good, but expensive. read more

We had the worst experience who ever is working at the front is completely inept. When we ordered our food he insisted that you don't make salads well the menu says something different there are salads listed as menu items. Then he forgot one of our sandwiches so we had to come back in. He never read the order back so I guess I should have known he wasn't writing it down. Plus when we were paying he gave my sister back change when she paid wih a credit card!! He seemed completely lazy and the girls that were working and struggling to clean he didn't lift a finger looked like he was high or something. Really turned us off from ever ordering there again, its a shame because Capriotti's used to be good I'll just go to another store where I know they'll be reliable. This was ridiculous. read more

This location has a huge problem with rudeness with the staff!!! I used the online ordering system and called into the store to add an additional item. I waited 14 minutes on hold and hung up. Called back and finally got an answer and explained I had sat on hold for a long period of time. No apology not even a recognition of it happening. The girl who answered rudely said "what do you need to add" with major attitude!! It's a shame. Great sandwiches but almost not worth the rude customer service. read more