Had a groupon tried to basically offer me a feel up over my clothes , if you dont want to honor a…read moreGroupon dont be apart of their network , Terrible customer service , would not recommend.

Didn't even get chance to go here because they refused to take my Groupon voucher and told me I…read moreneeded a "real Groupon". Then tried to tell me to get a refund and when I told them I couldn't, they tried to tell me how Groupon works and that I could always get a refund. If you plan to ever go here, don't go with a Groupon because the ones they sell aren't real apparently.

Annette is very welcoming and professional! I enjoyed my wonderful massage and I will be back again.read more

I did not experience how sincere you are at work, but they told me that you are special. Can I come…read moreto do a massage for all my body?

When you're lucky to get the right masseuse, it's worth its weight in gold! My masseuse, Lucy, was…read moreworth every tip$ because she was super thorough every body part, checking on me for pressure and did not rush. I will say I need to learn how to ask for less or more pressure and or slower strokes in her language fyi. The facilities are quaint, clean, organized, and I liked the quiet spa music in an enclosed room versus some other places that have open aired facilities. Manager David is efficient, but would be nice if he was a bit more personable in welcoming and saying goodbye to his customers. That said I would still repeat my visit and FYI Groupon has occasional good deals here. Bonus is same building houses one of the best new Thai restaurants (Siam Thai Eatery) in the South Loop - definitely go and thank me later lol

This part is only for the scheduling experience. Like many…read moreothers reviewing this business, I also had a curt and unpleasant exchange with the scheduling person. I called for a 30 minute appointment at a particular time/day and the all I received back was "redemption code". Not a 'Yes, we have that time available. Can you provide me with the Groupon code?". I advised her that I was driving and could not access it at the time but I could when returned home in 30 minutes. Her response was "Call by 6." and hung up the phone. She clearly needs a new job that does not entail interaction with others. I will review on the service separately.

Journal entry 1 - Making the Appointment…read more I've called Robin several times beginning last Thursday... left messages (Thursday, Monday, Tuesday)... I didn't get a call back until today (Tuesday). She stated that she doesn't work on Mondays by way of excusing her calling me today (no excuse was provided for Thursday). And why didn't she mention that she doesn't return calls on Mondays in her outgoing message? That annoyed me. Then Robin went on a little rant: she only has one appointment on the day I wanted and if I want it, I need to return her call immediately, email her, send her my Groupon number, have her email me some policy stuff, otherwise she would fill that slot before noon today, oh - and did she mention that she's a home-based business? All of that gave me the distinct impression that poor Robin's been screwed over and is a bit jaded... Like a new dating relationship, it's not a great idea to outline all of your precautions that you have as a result of your cheating ex-lover. Makes me think that I don't want to touch that. Makes me wonder if my massage will really be all that relaxing. Journal entry 2 - The Massage I arrived on time to Robin's home for my massage. I planned on waiting on her front step until the EXACT time of my appointment as I did not want to ring the doorbell and disturb someone else's massage; however, I ended up ringing five minutes early. Whew! It wasn't a problem. The living room area was set up with a massage table in place of a coffee table. There was still a couch and book shelves in the typical places. Stairs went upstairs along the wall and two other doors were closed. I must say that I felt a bit unnerved. The thought of hidden cameras or a voyeuristic roommate/partner crossed my mind. I convinced myself that I was crazy and that it was still safe to get undressed. I told Robin that my right leg was bothering me a lot and that I'd like for her to focus on it and she said she would. She did a LOT of effleurage massage - which happens to be my favorite technique (you should Google it), but I think she might have done it to excess... She would work on a part and then stroke from my lower back to my neck then work on a different part. I wasn't sure what that was about so I asked her. She explained she did it to keep from overworking any of my muscles. Besides the effleurage strokes, the most significant part of the massage was that Robin used a LOT of oil. She said it was good for my skin (and I believe her), but it was really a lot. Like, you know when you have too much lotion on your hands and you look for somewhere to wipe off the excess? That's how much oil it was. I wanted a towel afterward to get it all off, but there wasn't one. I just put my clothes back on my slippery body. I guess I would have liked a more professional massage. You know - an intake questionnaire, a business card, a price guide for services, a place to leave tips... Something. Maybe a business license on the wall? It was a good massage and I felt great afterward. Oh - and she didn't seem to like to talk during the massage which was just fine (I've had more than my fair share of chatty massage therapists). I might go back again, but I don't think I would go out of my way to do so.

I have been receiving regular massage from Robin at Harmonic Haven for over ten years, and cannot…read morerave enough to do justice to the experience. Robin has created a unique and peaceful atmosphere that begins soothing the soul as soon as you walk through the door. She is a deeply experienced and intuitive healer who knows how to hit all the right spots to relieve the tight tissues. She brings an energy to each session that is both relaxing and energizing. Can't wait for my next massage!

It started off quite well - 3 minutes into the massage my headache was gone. Twenty minutes or so…read morein, the old lady asked if I wanted 90 minutes instead of just one hour. Because so far it had been one of the best massages ever, I agreed. She informed me that it would be $40 more, to which I quickly agreed. About 35 minutes in, the doorbell rang. Someone else answered, and less than a minute later the other employee shouted a question to my massage therapist. SHE BEGAN A FULL FLEDGED CONVERSATION WITH THIS PERSON. Never mind that I was on the table, naked under a sheet, and in the middle of what was supposed to be a 90 minute period of time for me to relax. At about the 50 minute mark, she said to me "No more extra 30 minute, I busy." Quite pissed off, I pointed out that I was there first, which she ignored and repeated "Sorry, I busy." What could I say or do about it in that position? Nothing. On the way out she tried to smile and offer me a bottle of water. I said no, and repeated to her "You should take care of the person who was here first", and continued on my way out, extremely insulted. She ignored every word I said and tried to stop me, saying "Tip, tip tip." You've gotta be effin kidding me. After that level of disrespect? Absolutely not. There is no way for me to know if this was a skin thing or just awful customer service, but either way this place will never get another dollar from me. That was completely disrespectful.

Very professional. I will go back for this massage. My back pain improved significantly after just…read moreone session.

Professional and they could tell by feel the areas that needed extra attention. Nice couples…read moresession with my wife and foot massage for her.

Never made it in because the woman on the phone was so rude I hung up on her. They advertise a…read morespecial doesn't exist and apparently upsets them I if you mention it.

Had an amazing appointment with Beth today. she understood all my areas of concerns and explained…read moreall as she was doing my Swedish massage. also gave me some great information and explained what I could do while I'm at home. felt great after my massage! thank you Beth!

Beth was very nice on the phone and scheduling was easy. Russ was great with the massage, can't…read morewait for my next appointment!