We were really impressed with the hotel. Only negative is that it is in the middle of a concrete…read morejungle off the main road. And what an oasis. Many locals belong to the gym because they have an indoor and outdoor pool. A sauna steam room and a whirlpool. The rooms are spotless I recommend the ones that open to the inside. It's really nice with patios an atrium and a miniature golf and the pool. The rates are reasonable and the staff is accommodating. We loved it. I was happy and surprised. You would pay much more for a luxury hotel to get all this one has to offer

BED BUGS in my room. Infestation in bed skirts and mattress/box springs…read more Mold in shower tile, rusty lamps and very difficult to hook up to WiFi Gym good. Breakfast ok

This is a very nice and comfortable, standard-issue Hampton Inn. It's conveniently located by the…read morehighway and isn't too far away from Niagara-on-the-Lake wine country. It's about a 15 minute drive to the closest winery, so take note. Despite its name, the hotel isn't technically in wine country. If you are expecting a room that looks out on sweeping vineyards, you're going to be sorely disappointed. The hotel is located in a not-so-swanky area next to a Toys-R-Us, a Perkins, and a mall, with a view of the road. There are plenty of chain restaurants and places to grab food, but do not expect a fancy area. This is a place for simple, clean accommodations, but the rooms are overpriced for what you get. Our standard King room was clean and smelled fresh, decorated with appealing and calming blue tones. The bathroom (shower only) was bright and spacious. We made use of the free breakfast (standard fare, nothing exciting) and appreciated the complimentary parking. The staff was friendly and welcoming, but we did not get any recognition nor upgrades for being Diamond members (except for the welcome snack crackers). The free wifi worked well, and the small indoor pool was so adorable (really wish it stayed open later so we could've enjoyed a dip after a long drive). I probably would stay here again if I happened to be passing through the area. It's a good, solid Hampton Inn.

We had a good stay at this hotel! It was a convenient location next to a lot of chain restaurants…read moreand close to downtown St. Catherines and a lot of the wineries in the area. The rooms was spacious, clean, and there was a lot of parking.

Booked a room and didn't realize I didn't request a pet friendly room. The front desk was very…read moreaccommodating. Educated me and adjusted my reservation. This was my first time using this brand and I was impressed. Great location, clean, comfortable and affordable. I'll definitely come back.

Stay elsewhere! This hotel is old and outdated (feeble attempt at renovating), and the lobby and…read morerooms smell bad. Don't believe the pictures they post... they are very deceiving. The room is not clean - there was toothpaste spread all over the wallpaper in the bathroom, small chunks of dirt on the carpet, and the inside of the door to the room is covered with something very sticky. The carpet in the room is very old and quite stained in several spots. The TV in the room is a first-generation flat screen with a horribly grainy picture. It's ridiculous that the price of the room is $299/night - outrageous! The parking lot is paved poorly, and garbage is all over the ground on the backside of the hotel... and there is an old grill sitting randomly in the parking lot?? It is in an older sketchy area and a limited selection of restaurants anywhere nearby. The only positive thing is that the woman at the front desk was very nice.... otherwise, spend your money elsewhere. This place is gross.

It was fine, nothing too out of the ordinary and just fine…read more Beds 4/5, comfy decent sleep Rooms 3/5, fine, not great but fine Internet and tv 1/5, barely worked most of the time Parking 4/5 easy and plenty We stayed on the second floor and prefer to take the stairs - can't comment on the elevators. Here for a dance competition while things were less than ideal - it was fine. Bonus - world gym is a 5 min walk and they have a week pass for $30. Got in a decent lift and skipped the hotel gym.

I had a relatively good stay here, but it certainly wasn't without its issues and annoyances. KEEP…read moreIN MIND THAT THIS HOTEL IS CURRENTLY UNDERGOING RENOVATIONS AT THE TIME I WRITE THIS REVIEW. As a result, numerous disruptions and some frustrations occurred during my stay here. I was put in a suite on the 6th floor of the hotel. To start this review off on a positive note, I was happy to see that the entire floor had its renovations already completed. They look absolutely beautiful! The room was quite clean, nice, modern and spacious. The lobby, compared to the images posted here, looks a lot more welcoming and homey. The location of this hotel is cool in that there's a bowling alley and arcade attached next door! Great for those who want to have a fun night. Now I'll get into some of the problems/annoyances I encountered while here. The first one is of the elevators. This hotel has a weird elevator layout in that there is either one elevator in the lobby or at the end of the hallway where the rooms are. That's very annoying because that means when the elevators are busy, people have to wait for minutes just to go up or down. Of the annoyances that were most significant, as a result of the renovations, power was cut for a few hours and the WiFi was turned off temporarily, also for a few hours, due to upgrades. Let me be clear: these sorts of things can happen at any hotel, but it's how the hotel manages these situations that matters most. Although a notice about these events was placed at the front desk, I was not made aware of these two events happening. This was obviously a major inconvenience that could have been avoided had the hotel communicated this better, such as slipping notes under each person's hotel room door to inform such people of the disruptions. That obviously never happened so it caught me by surprise. Another major issue was the construction workers who would either take the elevators out of service, or prevent guests from using the elevators due to the equipment inside they use to renovate the hotel. Very inconvenient for guests who either stay on high floors, or need the elevator to transport equipment of any kinds! I'd certainly stay here again, but only once the renovations are complete and only if the hotel improves its communication to guests better. The hotel has the potential to be one of the best Holiday Inn hotels to stay at, it is currently going through some growing pains with the renovations right now and probably needs some management shake up to improve communication with guests.

Weird place, but worth a stay!…read more We were stopping by St Catharine for a couple of days to peek at the 2024 World Rowing Championships and this looked more interesting than the other available hotels. It's basically a converted mansion. Our room was very comfortable with a modern bathroom (shower stall only, no tub), but had antique-looking furnishings. Modern keypad entry lock though, which was good because we didn't see any staff during our stay. It's weird because there was no front desk and our first night there was only one other car in the parking lot. It was busier the second night but we still never saw any guests other than in the parking lot. It was fun wandering around the beautiful building and grounds. It's also right next to a trail if you want to bike or hike. Only negative was there was no coffee machine in our room, but they had coffee and Tim Horton donuts downstairs. You could also hear water in the pipes in our room when another guest was showering, but overall it was pretty quiet.

Excellent, Nino ensured our gathering of 19 had everything we needed. He literally rolled in tables…read moreso our group could layout food. Kind, accommodating and willing to do anything to make our visit perfect. Rooms immaculate and very unique.

Booked White Oaks for my business retreat this year…read more After a few years not being here we were very impressed with the upgrades. The rooms were recently upgraded. Nice showers and great atmosphere. The meeting room we got for our meeting was upgraded with working tech and nice atmosphere. The team had some great food, treats and coffee. Staff was very responsive and on top of our event and needs. Everything was done very well. I would recommend this place for any business meeting needs. Pick this place for food, location, and service.

Amazing hotel! We had an incredible time enjoying all the amenities, too many to list. Top notch,…read moreway to start off our CA vacation.

We spent 3 nights here in early Feb and what a great hotel. It's next to the outlets and about 15…read moreminutes from Niagara Falls. The hotel itself was clean, modern and well appointed. The rooms were clean, the bed was comfortable and the staff were very friendly and helpful. Breakfast decent and very convenient. Parking was easy and my kids particularly enjoyed the indoor pool! It was great that they could swim while it was -5 outside! Highly recommend!

The hotel is very clean, the lobby is open and spacious and Derrick at the front desk was just…read moreawesome to deal with, he even got our room ready earlier than check in because upon arrival I had been awake for 36 hours. Derrick was very compassionate and understanding. The pool was spotless and welcoming, the fitness room was a little sparse, but had what was needed. The hotel offers laundry, with ample machines, $2 a wash, $1:50 a dry. Bring your own detergent. We were on the fifth floor and our room was quiet, almost. The AC unit was a bit noisy, but we were in control of that. The hotel is centrally located to many attractions and has instant access to the freeway to Toronto. We were 12 minutes from the falls and found the location of the hotel ideal for daily trips. Breakfast was served daily on our stay and the coffee was hot and kept fresh. Breakfast consisted of eggs, scrambled or cheesy omelet, bacon one day sausage the next and either beans or hash brown potatoes alternating. There was plenty of fruit, muffins, yogurt, bagels, English muffins as well as juices and milk. My wife and I absolutely loved our 7 day stay with the friendly staff and ample amenities really rounding out the experience. Thank you for making our first stay in Ontario so comfortable and convenient.

Very friendly staff, in a modern, clean, new property. There are many businesses rooms or…read moreballrooms for receptions downstairs; upstairs the rooms are sunny and nicely decorated. Breakfast is from 06:30-11:00, and includes not only a Continental breakfast for those with lighter appetites, but omelettes or eggs cooked to order for those who prefer it.

A few good things to share - Carolina in the bar was friendly and attentive; Venisha at front desk…read morealso helpful. Improvement needed: Chicken sandwich was dry and appeared to be chicken strips and not a chicken breast. The lights under the 'canopy' never worked despite my mentioning it several times over three nights. I was told, "The breaker must have tripped, Maintenance will have to fix it". It is extremely dangerous to walk from a well-lit parking lot to a dark entrance that spans 30 feet. The king size bed in room 2010 needs to be replaced--it was THE WORST hotel bed I have ever slept on. Lighting in the bedroom and bathroom also needs to be enhanced, as it was very dark despite all window shades open and lights on.

What a pleasure! Not sure which we liked better -- the delightful place and accommodations or the…read morewonderful folks who own it. We had never been to St Catharines before and consider ourselves fortunate to have found Springbank House. I might add: There is an "outlier" review which was written during the tenure of the former owner(s). It really is not applicable to the situation today -- the present owners have done a magnificent -- and I mean that -- job of remodeling and could not have treated us better!

Most amazingly restored house in the best area of St. Catharines, where one shall find most…read morecomfortable room with modern amenities and the best breakfast in Ontario. Must visit once in lifetime or even better every chance you get!