This is a very nice and comfortable, standard-issue Hampton Inn. It's conveniently located by the…read morehighway and isn't too far away from Niagara-on-the-Lake wine country. It's about a 15 minute drive to the closest winery, so take note. Despite its name, the hotel isn't technically in wine country. If you are expecting a room that looks out on sweeping vineyards, you're going to be sorely disappointed. The hotel is located in a not-so-swanky area next to a Toys-R-Us, a Perkins, and a mall, with a view of the road. There are plenty of chain restaurants and places to grab food, but do not expect a fancy area. This is a place for simple, clean accommodations, but the rooms are overpriced for what you get. Our standard King room was clean and smelled fresh, decorated with appealing and calming blue tones. The bathroom (shower only) was bright and spacious. We made use of the free breakfast (standard fare, nothing exciting) and appreciated the complimentary parking. The staff was friendly and welcoming, but we did not get any recognition nor upgrades for being Diamond members (except for the welcome snack crackers). The free wifi worked well, and the small indoor pool was so adorable (really wish it stayed open later so we could've enjoyed a dip after a long drive). I probably would stay here again if I happened to be passing through the area. It's a good, solid Hampton Inn.

We had a good stay at this hotel! It was a convenient location next to a lot of chain restaurants…read moreand close to downtown St. Catherines and a lot of the wineries in the area. The rooms was spacious, clean, and there was a lot of parking.

Despite what I was thinking, it is actually very clean. Beds are new towels are new curtains, and…read morethe bedspread could be updated.

The owners are the sweetest! My son said it was the most comfortable bed ever (they prefer a firm…read moremattress). Got a decent room for a good price and in a very convenient location! There is strong cigarette smell on the outside, but thankfully not in the room. The heat makes noise so if you are a light sleeper, bring ear plugs!

Very friendly staff, in a modern, clean, new property. There are many businesses rooms or…read moreballrooms for receptions downstairs; upstairs the rooms are sunny and nicely decorated. Breakfast is from 06:30-11:00, and includes not only a Continental breakfast for those with lighter appetites, but omelettes or eggs cooked to order for those who prefer it.

A few good things to share - Carolina in the bar was friendly and attentive; Venisha at front desk…read morealso helpful. Improvement needed: Chicken sandwich was dry and appeared to be chicken strips and not a chicken breast. The lights under the 'canopy' never worked despite my mentioning it several times over three nights. I was told, "The breaker must have tripped, Maintenance will have to fix it". It is extremely dangerous to walk from a well-lit parking lot to a dark entrance that spans 30 feet. The king size bed in room 2010 needs to be replaced--it was THE WORST hotel bed I have ever slept on. Lighting in the bedroom and bathroom also needs to be enhanced, as it was very dark despite all window shades open and lights on.

We had a self-care getaway on a Thursday at the spa. We bought the day pass for $50 which gave us…read moreaccess to i door lounge, indoor pool, hot tub, heated outdoor pool, sauna, hot spring pool and fitness center. Other treatments like massage, facial, manicure and pedicure were also available for extra. The staff were very friendly and helpful. The priority access to hot spring pool goes to hotel guests, but we didn't have any problems booking it during the day. We also enjoyed hot spring pool under the rain; pretty romantic, eh? There's tea and coffee available in the lounge and you can buy food and drinks from the bar to enjoy. Drinks are allowed in the pool area, except no glassware is allowed. You'll be provided with a robe and flip flops (if you forget your slippers), but you have to bring your own swimsuit. There are towels available everywhere, and you can use them. The changing rooms were well-equipped and clean. Shampoo is available in the showers. It was a very calm and relaxing day for us and we decided to plan another getaway soon.

I came by during the winter time so unfortunately the garden was looking pretty sparse. I also…read moredidn't check out the spa unfortunately. I stayed for one night and I really enjoyed myself. i joined the trolley wine tour and our guide was really friendly. My partner really liked it because he didn't have to be a designated driver. So if you're looking for a little staycation or you're coming from Toronto, this is a cute little place. My room had a fireplace and a rustic feel to it. My friend gave me face masks so we threw on some robes and got to relax.

Weird place, but worth a stay!…read more We were stopping by St Catharine for a couple of days to peek at the 2024 World Rowing Championships and this looked more interesting than the other available hotels. It's basically a converted mansion. Our room was very comfortable with a modern bathroom (shower stall only, no tub), but had antique-looking furnishings. Modern keypad entry lock though, which was good because we didn't see any staff during our stay. It's weird because there was no front desk and our first night there was only one other car in the parking lot. It was busier the second night but we still never saw any guests other than in the parking lot. It was fun wandering around the beautiful building and grounds. It's also right next to a trail if you want to bike or hike. Only negative was there was no coffee machine in our room, but they had coffee and Tim Horton donuts downstairs. You could also hear water in the pipes in our room when another guest was showering, but overall it was pretty quiet.

Excellent, Nino ensured our gathering of 19 had everything we needed. He literally rolled in tables…read moreso our group could layout food. Kind, accommodating and willing to do anything to make our visit perfect. Rooms immaculate and very unique.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

We were really impressed with the hotel. Only negative is that it is in the middle of a concrete…read morejungle off the main road. And what an oasis. Many locals belong to the gym because they have an indoor and outdoor pool. A sauna steam room and a whirlpool. The rooms are spotless I recommend the ones that open to the inside. It's really nice with patios an atrium and a miniature golf and the pool. The rates are reasonable and the staff is accommodating. We loved it. I was happy and surprised. You would pay much more for a luxury hotel to get all this one has to offer

BED BUGS in my room. Infestation in bed skirts and mattress/box springs…read more Mold in shower tile, rusty lamps and very difficult to hook up to WiFi Gym good. Breakfast ok

Booked White Oaks for my business retreat this year…read more After a few years not being here we were very impressed with the upgrades. The rooms were recently upgraded. Nice showers and great atmosphere. The meeting room we got for our meeting was upgraded with working tech and nice atmosphere. The team had some great food, treats and coffee. Staff was very responsive and on top of our event and needs. Everything was done very well. I would recommend this place for any business meeting needs. Pick this place for food, location, and service.

Amazing hotel! We had an incredible time enjoying all the amenities, too many to list. Top notch,…read moreway to start off our CA vacation.

It was fine, nothing too out of the ordinary and just fine…read more Beds 4/5, comfy decent sleep Rooms 3/5, fine, not great but fine Internet and tv 1/5, barely worked most of the time Parking 4/5 easy and plenty We stayed on the second floor and prefer to take the stairs - can't comment on the elevators. Here for a dance competition while things were less than ideal - it was fine. Bonus - world gym is a 5 min walk and they have a week pass for $30. Got in a decent lift and skipped the hotel gym.

I had a relatively good stay here, but it certainly wasn't without its issues and annoyances. KEEP…read moreIN MIND THAT THIS HOTEL IS CURRENTLY UNDERGOING RENOVATIONS AT THE TIME I WRITE THIS REVIEW. As a result, numerous disruptions and some frustrations occurred during my stay here. I was put in a suite on the 6th floor of the hotel. To start this review off on a positive note, I was happy to see that the entire floor had its renovations already completed. They look absolutely beautiful! The room was quite clean, nice, modern and spacious. The lobby, compared to the images posted here, looks a lot more welcoming and homey. The location of this hotel is cool in that there's a bowling alley and arcade attached next door! Great for those who want to have a fun night. Now I'll get into some of the problems/annoyances I encountered while here. The first one is of the elevators. This hotel has a weird elevator layout in that there is either one elevator in the lobby or at the end of the hallway where the rooms are. That's very annoying because that means when the elevators are busy, people have to wait for minutes just to go up or down. Of the annoyances that were most significant, as a result of the renovations, power was cut for a few hours and the WiFi was turned off temporarily, also for a few hours, due to upgrades. Let me be clear: these sorts of things can happen at any hotel, but it's how the hotel manages these situations that matters most. Although a notice about these events was placed at the front desk, I was not made aware of these two events happening. This was obviously a major inconvenience that could have been avoided had the hotel communicated this better, such as slipping notes under each person's hotel room door to inform such people of the disruptions. That obviously never happened so it caught me by surprise. Another major issue was the construction workers who would either take the elevators out of service, or prevent guests from using the elevators due to the equipment inside they use to renovate the hotel. Very inconvenient for guests who either stay on high floors, or need the elevator to transport equipment of any kinds! I'd certainly stay here again, but only once the renovations are complete and only if the hotel improves its communication to guests better. The hotel has the potential to be one of the best Holiday Inn hotels to stay at, it is currently going through some growing pains with the renovations right now and probably needs some management shake up to improve communication with guests.