I offer this as an honest warning to those considering contracting with Capozzi Paving. As repeat customers, we are truly disrespected and appalled with our experience, and would not recommend them to anyone.
The office staff was negligent with scheduling and response time. We were initially scheduled to have our stamped concrete patio poured on June 10th. I called the office on the 9th and the 10th to confirm the appointment by leaving messages, but did not receive a return call until the 11th. Understandably due to weather, that date needed to be rescheduled again to the 13th; however, no one called to confirm, delaying both my husband and I from work as we tried to reach someone to see if we needed to stay home. I never heard from anyone. I left messages again on the 19th and the 20th and received no return call; however, with only 15 minutes notice, a crew was at our home on the 21st. The concrete was poured and stained on the 23rd and we were told the crew would return within 2-3 days to power wash and seal the concrete. I did not hear from anyone as 2-3 days came and went, and left a message on the 26th. I never heard from anyone until complaints started being filed, as described below.
While the quality of Ryan's crew's work was acceptable with regards to the concrete, we were very disappointed in their disrespect of our yard. First, they told us they were unable to remove all of the dirt from the excavation of the patio area and asked my husband if they could leave some of it and remove it the next day. He agreed, but asked them to be careful of our flowers. The dirt was dumped on top of three small flowering bushes. Furthermore, they did not remove it after pouring the concrete, but instead dumped unused concrete on top. It sat in our yard for weeks. Ryan's team also left supplies in our front and backyard after completing the pour and stamp, including a bucket of stain, a wheelbarrow, the wood framers, and a shovel head. They did not notify us or ask permission to do this.
Additionally, while we realize that the laying of concrete can be messy, Ryan's crew was careless in their work. Piles of concrete were left well outside the patio area. One was left at least 10ft from the slab and another exceptionally large one was dumped nearby. Both of these should have been picked up once dry before the team left. The team also left garbage in our yard as they worked, including cigarette butts in the excavated concrete area and lawn and a coffee cup in the dirt pile. This carelessness was also experienced when our driveway extension was poured in summer 2013.
On June 28th, I faxed a written formal complaint detailing the above information and providing photo evidence of the careless work and materials left in our backyard. On June 29th, I received a voicemail from Nick, president of the company, apologizing and promising the job would be completed on June 30th or July 1st at the latest. No one came either of those days. When I called the office to speak to him on July 1st, I was told he was on vacation for the week and to contact Tony, who completed the sketch and estimate of our patio. For the rest of the week, my husband and I exchanged phone calls with Tony, who gave us excuses and empty promises of the work's completion. One week after the faxed complaint, the job remained uncompleted; therefore, a complaint was filed with the Better Business Bureau on July 5th, which is logged on their website.
Nick called on July 7th after receiving the BBB complaint, offered excuses, and assured me a crew would come July 9th to complete the work. He refused to offer us any compensation on the job as requested in the BBB complaint. Despite repeated explanation of the incompetence detailed above, he would not consider a discount of any kind, nor any complimentary services. He cited that Tony had already given us a discount as repeat customers, a challenging year, and poor profit margins - nothing to do with our poor experience. On July 8th, Ryan's crew again showed up unannounced. Our patio was finally power washed and sealed and our yard was cleaned up; however, they did not seal an area approximately 4ft x 8in around our hose, as they could not stop a drip. I called and left a voicemail to schedule a time to finish the sealing, as the drip had been remediated; however, Paul strongly told me that they felt that the contract had been fulfilled and would not return until we had paid them. If we wanted it done sooner, we would have to pay an additional cost, even though we felt the job had not been completed properly. He said they would return within two weeks without a cost, but only if we paid first. I closed the BBB complaint, on which Nick responded that I had insisted on "getting something for free" and implied that I had been unreasonable. Far be it from me to expect quality customer service and contracting work, especially as a returning customer who filed a significant complaint against the company. read more