let's see- child's bike $150 for tires and tubes. adult road bike $366 for tubeless tires and brakes. Still dirty and rusty. Still covered in old dirty grease. I think the chains may have been sprayed w wd40 can't really tell. Do yourself a favor and don't go there. read more

THESE GUYS ARE AWESOME! I had an emergency come up where I was going to have to leave town on very short notice! They were able to package up my road bike for shipping quickly and efficiently in very short time! This really helped my emergency exit from town go smoothly and much more stress-free! Everyone I interacted with was friendly, patient, and more than accommodating! You guys were fantastic! Keep up the good work! THANKS AGAIN! read more

. This post, and some prior, describe multiple sequential problems encountered during separate sequential visits to this business. They are not multiple posts re the same visit or identical problem. I've read contradictory evaluations here. Let me say that I've been a customer here and at their Lafayette location intermittently for some 30 years. The business has a recent very serious employee attitude problem. A couple of the current workers have been very helpful; but most of them seem that they just don't want to see a customer or a service request. I've bought 4 bikes here and had several others serviced. the service and advice vary from OK to absudly terrible. The recent COVID cash & time-off rush buoyed this type of business considerably, as suddenly everyone wanted to cycle. My prediction is that, if the owner does not institute much better customer service management, the shops can't survive. Rick . read more

They have had a attitude problem over the years. Every time i decide to give second chance they make me shake my head. How do they stay in business. Different mechanics many times and i blame leadership. I have purchased bikes over the years and as long as buying new bike all is OK. Service is terrible. read more

Another great visit! Desperately needed new pedals/clips for my old heavy training bike. They got me into some great LOOK two-sided pedals at a great price and again with the great service I know I can always count on, THANKS ! read more

I am amazed at what was a great bicycle shop has now turned into just another example of how Not to treat your customer. I dropped my bike off on Oct. 10th and I still have not heard from anyone from Capital Cyclery. I have called four times and I get the same answers. There is no one hear to tell me what is going on with my bike. They tell me "they think". Do not guess, I need clear answers. So I call one last time, "well I think they will want you to replace the part" I ask, do you know this for sure or are you guessing? " I am guessing" So I finally get someone that may know what's going on but he tells me that they are still trying to fix it. "I will call you back today, to let you know exactly what is going on". NO CALL BACK. So I have now gone and retrieved my bike from the uninformed, clearly incompetent staff that have no clue and with no manager working that day. I plan to let all of my fellow riders that Capital Cyclery is no longer a viable source for cycling. read more

This is definitely a one stop shop for cycling enthusiasts. Reasonable prices, layaway options and knowledgeable staff make choosing the right equipment easy. The only critique I have is that they are closed on sundays, which makes it difficult to get there when people coming from outside of Baton Rouge may only have weekend shopping as an option. Overall, a great place for your cycling needs. read more

This bike shop is the definition of doing the bare minimum. I had a simple flat tire and brought it in. Young guy working was not happy to see any customers and definitely was not trying to help. While they fixed my flat, the easiest bike fix possible, they didn't bother to air up my other tire. Not to mention they forget the air caps! The Bike Shop by LSU's campus always went above and beyond to make sure the bike left their shop ready to hit the road. Capitol Cyclery was all around sub-par service. Take your bike somewhere else. read more

My daughter found a cute bike on display. Someone at store loaded the bicycle for us. She enjoys bicycle. No problems so far.

I was impressed with the huge selection of bikes and accessories. The staff is very friendly, helpful and knowledgeable. While on vacation, Capitol Cyclery is my go to for my bicycle needs! read more

Bought two bikes recently. Prices were aligned with what I saw online. They had what we wanted in stock. Went back to buy a carrier and when I put in hitch, I found that pin was too short. Went back inside to tell them. Rep came outside looked at it and then went inside to get a fix. Came back out with a longer pin and a fix that was better than what I had. Went way above and beyond what was needed. read more

This LBS (local bike shop) provides a great service to any cyclist: knowledge. We just purchased a recumbent bike for my wife on Sunday Aug 27. The young men in the shop assisted several customers while one of them adjusted and tuned the recumbent. These ranged from a couple looking for a simple entry-level cruiser to an experienced road cyclist needing advice on a wheel. Unlike most shops, they were interested and NOT condescending to us and other newbies. They make sure to ask you why, where, how far you intend to ride, and any particular issues (back pain?) then help you select a bike. They also make sure it is adjusted for you. You can get a cheaper bike at Wally World or Academy but their bikes are better, they know how to fix them, you get a free tuneup, and a year warranty. The bike you actually ride will improve your fun and health over one sitting under the carport. Best thing: they didn't roll their eyes when I confused Presta/Schraeder valves! read more

They don't even deserve 1 star but thats the lowest rating the system will allow. Don't by from these jokers. They will surely try to scam you. These people destroyed a $1100 Lefty, put it on with the wrong parts, and refused to rectify the situaion. I eventually purchased a new lefty and had a competent shop do the work. Thanks to Capital Cyclery, it cost me nearly $2000 to get my bike right. Do your self a favor and stay far away. There are other quality shops in Baton Rouge and if you dont like they, its better to drive to Lafayette or New Orleans. read more

Do not go to this bike shop. If I could give this shop 1 star I would. I went Into the store for new brake pads and was told that they didn't have any of the type I needed in stock. No worries, they could order them for me, not a problem. But the young lady went to mentioned that it would take almost a week for them to change the pads, reluctantly I told the lady that's ok I wouldn't need the services and took the bike back from the gentleman behind the counter. Prior to all this he had to take the brake apart to get to the pads but failed to reinstall them correctly. I decided to go on a little ride and was told that the pads were good they just had a little contamination on them, not a big deal, I was gonna burn treat the oil when I go off the bike. Not only did he not put the pads on correctly, they fell off mid ride and resulted in a puncture on my side wall as it fell to the ground. I'm all for understanding and things happening but this is pure negligence on the representatives behalf. I won't be going back, I'm actually writing this review on the side of the ride as I wait for my ride due to this issue. if you're a serious cyclist, I would not recommend going to this store. It's run by children who don't seem to even care nor want to be there. Do yourself a favor and find another shop. read more

I cannot say enough good things about this business. From the first call to check on their hours until the time I left their shop, they were great. Clayton greeted me and took my bike back to check it out. I was prepared to leave it and he said to wait and that he didn't think it would take long to fix my bike. Sure enough, 15 minutes later I was out the door and he refused to take any payment for the adjustments he made. Needless to say, Clayton has won a customer. read more

I went in to get my pump fixed and they provided the new head to the pump and fixed it for free within 15 minutes. Super nice people.

Came in to inquire about sizing for cycling shoes. Long hair male associate (store manager) was EXTREMELY RUDE. I simply asked how the line worked due to them only allowing one customer in the store at a time. I received lots of attitude, eye and neck rolling and was rudely told to wait my turn. My husband has dealt with this same store manager multiple times, as we get our bikes tuned up here. He has never received this kind of treatment. Maybe long hair has something against women? Very ghetto and unprofessional. Not female friendly. Would not recommend. read more

Very helpful and informative. No push to sell me something. Were able to get my bicycle prepped very promptly.

I cannot fathom anyone leaving a bad review of this LBS. After almost 2,000mi of riding from the top of the Mississippi to the bottom, this is singlehandedly the friendliest bike shop I have been to. They helped me immediately and refused to take payment for anything. On top of that, I was given a "bike escort" to my local host, which was almost 4 miles from the shop. I am blown away at how well I was treated and the "pay it forward" mentality that Clayton has. Thanks to everyone at the shop. As someone who has cycled across the country, I would wholeheartedly recommend to go here and buy a bike from this knowledgeable team. Cannot thank them enough for getting me up and running again and on to NOLA. read more

Horrible service. Horrible selection. Called ahead and was promised the would be open til 5. Drove 30 miles to find locked doors at 3:30. After banging on the doors and watching 4 employees scurry to the back I called the store 4 times. Ben answered and told me they could not be bothered to give me my repaired bike despite there being no charge remaining on the bike. Would rather drive 2 hours to another shop than ever spend another nickel here. Do not shop here if service is important to you. It is not to their staff!!! read more

I'm extremely disappointed in the way the employees decided to handle my interaction with them. On Saturday I came to purchase a chain for my bike and an employee asked if I had a chain tool. I told them no, so I was then told to bring the bike in next week and they'll get my bike back the next day. I then brought my bike in on Tuesday and then I was told they're not taking in anymore bikes because they are a month behind in repairs. I'm only unhappy because I took them at there word and traveled from Parkforest area to Essen lane for nothing. You lead me to believe I would be enjoying my bike again. So thanks for nothing. read more

I entered the store to get my tire repaired. I left and came back. The guy told me he placed a New inner tube in my tire. I rode my bike only once. Tire flat again. I paid almost $35.00 for the service. The inner tube WAS NOT new. My service will never never be taken here again. read more

Never seen a group that didn't want to be there on a Sunday. Couldn't get anyone to help me with several standing around doing nothing. Finally took my bike and left nobody said a word or ever asked me if I needed help. Pathetic. read more

Great sales dept... BUT Caveate ' Emptor! We bought my wife's bike and wanted to return it 3 days later... We did not see policies on the receipt or The counter ... Nothing was stated at Time of purchase. We've been waiting three days for the credit card to be refunded and don't understand the delay. Every store should post return policy is clearly and put them on the receipt. My wife NEVER rode the bike ... This should have been a cake walk transaction ! My previous experience here was great before hurricane Katrina , not sure what has changed? Lesson learned .... Never walk out without a clear understanding from a retailer... read more

This place is great! I came in looking for a seat for my son. They got me all set up, fixed up my other 2 bikes, and made the visit really fun! I definitely recommend this place. read more

Always helpful and pleasant. I've been going here for 20 years or more on and off. Service has been consistently good with friendly knowledgeable employees. read more

Highly recommend these guys just starting to get into cycling and Clayton and his team are extremely professional and knowledgeable. Very good folks. read more

I just wanted to vent my frustration. I came into the Essen Ln location to buy some gear... I was approached by an employee who began to help me after waiting around for 5 min (no big deal)... after I told him what I was looking for he was interrupted by someone and went into the back of the shop. No other employee took his place in assisting me. In fact all the employees disappeared to the back of the shop leaving me alone in the front of the shop completely unsupervised for quite a while. Needless to say, I walked out of the store and immediately drove to Pedal Play on Perkins Rd to buy my gear and spend my money. This is not the 1st time I felt that the service at Capitol Cyclery was poor, but I tried to give you guys another chance since you are so close to where I work, ride, and live. I do not think I will do any business there again, and I will tell my friends about my experience. read more