The Delray location on site salesperson/manager. Very rude and deceptive. Went there to replace my dog ruined wall to wall carpet in one of the bedroom. No competitive quote just let me spend a couple thousand on a 12x15 space. Bad attitude but still picked out a Karastan that was in stock. Went by today after I called to pick up the sample swatch to make sure it matched my hall wood flooring. Mr. Floor Salesperson told me to come by to pick it up but when I got there he couldn't remember which carpet I picked and then informed me it's not in stock anymore and I should pick another. This is three days ago that it was in and ready to be installed inside two weeks. I told him I'm not interested in another carpet so he handed me the measurements of the room said good bye and then muttered "Yich" under his breath to me and I turned and said "Exactly" Made an unnecessary trip to be treated in such a demeaning manner. Terrible attitude so Ill spend my $1700 elsewhere. Dad and son are charming on TV but failed in this hire read more

After spending all day looking for tile for our shower we found what we were looking for. We went to floor and decor and other places looking for tile. We walked into Capitol Carpet and Tile and Gabriel helped us. He was extremely helpful could not ask for better assistance. Even when we had to order more tile and had to cancel the order for we didn't need it Gabriel was wonderful. We will go back to them when we need to tile the other bathroom. great business read more

I regret working with them. They tried to reconcile by giving me some money back but doesn't fix the poor quality job.

I went, picked out my shades and was told some would reach out by the next day. 6 days later I'm writing this review. No contact, no call, no email, NADA from them. It's disappointing going local, LOWES was awesome. I don't recommend capitol carpet and Tile. Read other reviews as well. The good reviews were 2 years old. Inform yourself. I should have read them before going. The name on the listing was Joel Rodriguez That was my point- you dropped the ball with poor customer service. Not only did we have to wait for the manager to make flight reservations then he drops the ball. One star for customer service. Don't recommend read more

After having a not so inviting experience in the Wellington location we decided to give a second chance and went to the one in Delray. Had a better experience at the beginning. We were having 2 bedrooms and a master bedroom done. The salesman Nick pretty much sold us on that everything would be done right. They sent someone to do measurements and estimate the job. After picking everything out we setup the appointment to have it done. Understandably they require 50% of payment for the material floor which was paid at the store. They were scheduled for a Monday to show up. On a Saturday, 2 days before they showed up to do any work the other 50% was charged on credit card. Never had to pay full for a job before anything was even done, which is a red flag, but ok. After reading the fine print it says 24 hours prior they would do this. Should've caught that. The crew of 3 shows up Monday morning. Very polite. They get straight to work moving the couple heavy furniture left in the rooms and pulling carpet. The crew ended stopping and assessed the rooms. We somewhat over heard them concerning their concerns to their management. They called their superior Jose who couldn't be at this job at the time. Told him. Jose then called Ron. Ron called up Nick. Nick said this new product doesn't need padding that you just lay it. To go ahead and just do the job. At this point we were never asked or told about irregularities or floor preparations required or suggested. Important to note. They knocked the floor out quickly the same day. Good crew. After the job was done we went to each room to look over the work and voice any concerns because we were told that day is the day to do it. We found a few things wrong. From gaps between the floor and baseboard. To bulges and dips when walking. Like there was a hole you're stepping into. Then after pointing out the job wasn't don't correctly took a couple weeks for an appt for them to come out. After talking to Ron we were told it would be fixed. When the workers showed up they told us that Ron told them different. Ron was told by Nick not to touch the floors to only fill the gaps between the baseboard and floors. This time around one of the crews was Jose who seemed very knowledgeable. After going back and fourth with a few calls they were only authorized to the gaps. Which I understand you have to listen to your boss. At the end talking to Jose he said if he was personally here that day of install he wouldn't have laid the floors down because he knew the work wouldn't come out good and would have to go back to pull it all off. We were told we would have to take it up with Nick. We emailed Nick pictures and the work that needed to be fixed. To sum up all the emails that went back and forth Nick every single email pushed the blame on us. And said we would have to pay the hourly rate to remove the floor and re install them. And the padding that is needed. We told him just back their work up and just fix the master bedroom up, because it's the worst, and forget the other 2 rooms. The last email I sent him was a picture of THEIR contract highlighting a certain part of the contract proving he was in the wrong and now he has not responded back. Go figured. Nick is a real piece of work. We now have to take matters up with a different part of their department and having to have a representative ready at hand for the next step. read more

Professional place to get flooring. Staff is great. The company they use for instillation is wonderful!

Excellent customer service. The owner Lou got involved with a problem and took care of it quickly. Their installers are amazing-polite and even came early. They did a beautiful job. "So why would you buy from anyone else" read more

Had a great experience with Capitol Carpet $ Tile Delray Beach. Phil gave me as much time as I needed, educating me as I went through the process. Carpet arrived when it was promised and installers were on time and did a great job. read more

Fabulous job! Everyone at Capitol Carpet & Tile were so nice & professional. Mark was so helpful in helping me pick out our tile. Carlos & his team were fabulous putting down the tile. They came at the time promised. They put back all the furniture. The guys were neat & tried to clean up as best as they could. We were able to sleep in our apartment. We are very happy! Thank You! read more

I have used Capitol Carpet & Tile on several occasions. This time I only needed a remnant yet the salesperson treated me as though I was carpeting an entire home. The 12 x 21 ft patterned carpet was installed as promised, but more importantly, the installers took the time to do a perfect job. The pattern was equal on both sides and performed above my expectations. With all that said, the price for this $64 per yard carpet was shockingly low as a remnant. Great job and I will purchase from them again. An excellent experience! Christina DeAngelo read more

We were so very pleased with our purchase. The installation team of our porcelain tile did an outstanding job. They were fast and hard working. I highly recommend using this company for your purchase of tile. Customer service was great! read more

Great company! Purchased window shades for my condo, they came out with samples, had the windows professional measured and installed in a timely manner. My go to store for flooring and window treatments. Thank you Lou and associates. read more

Very disappointing. When I purchased my carpet I explained it had to be installed on a day when I was going to be in florida and it couldn't spill over to another day because of my other commitments. We agreed on a date in the following month. On that date I was promised they would be there by 3 pm. I called Jeff the manager around 9 am and explained that I was worried there wouldn't be enough time to finish. He told me they would be there by 3 pm and there was enough time. THEY DIDN'T ARRIVE UNTIL AFTER 5PM despite me calling several times. They couldn't finish that day and had to come back the next day causing me a lot of problems. Exactly the result they promised me wouldn't happen. Very unprofessional. It was as if I was working for them when I dealt with Jeff on the phone. No recognition that they did wrong by me. read more

Great dealing with them, only very minor issues which was that they could of been more diligent in keeping the dust off the small amount of furniture that was in the room when laying the laminates. (could have used drop clothes) read more