This company is highly rated, however our experience was anything but 5 star. The owner visited our condo and provided a quote of $2,400 for performing restoration services for the marble floors, the counter tops, the balcony marble and restoring the grouting on our counter tops. Our marble floor had some deep scratches which the owner indicated to my wife they would be able to completely remove.
So the crew showed up on time and my wife met them to discuss the process and to make sure that they understand we wanted the newly painted base boards to be protected from damage when restoring the marble. The crew indicated they will protect all base boards. We were told they would be complete with all work by 2 pm the following day. Upon arriving to inspect the work the next day, we find the crew cleaning up and indicated they were done. However, the crew did not do the balcony's, the counter tops, the grouting, etc. It was clear they had no knowledge of the "scope of work" they were to perform at the condo. We showed the crew the detailed listing of the services included in the price. We also called the owner to express our disappointment that they had only completed 70% of the project. Upon additional inspection, I find one of the crew members using a sponge to touch up the paint on the base boards that they had damaged during the cleaning (not sure what happened to protecting them). Worst yet they were using a different color of white that did not match the semi-gloss paint on the base boards. I guess they were hoping we would not notice. Additionally, they spilled paint on the newly restored and cleaned marble floor, of course they did not use painters tape to protect the floor. Lastly, the crew ends up dragging all of their cleaning equipment across the newly restored and sealed floors to get to the balcony's that they skipped and then they proceeded to take all of the iron patio furniture and placed it on the just finished floors.
The owner said he would go to the condo and make sure everything on the work order got done. However, upon our arrival the next day, they project was still not completed. We were also disappointed to see that the scratches were still prevalent. The owner said they were too deep to get the scratches out. Of course, when soliciting our business he was 100% sure they would be able to get out the scratches. I would rather have been told the truth, something like, these scratches are deep, however I believe we can get these scratches out of the floor, we will do everything possible to make it happen. After informing the owner that they still had not completed all of the work on the project list, he offered to come back a third time, to "finish" the project. We declined and asked that we be issued a credit for the work not performed. My wife and I proceeded to repaint the floor boards. So as you can see our experience was not great with this company. read more