This is the review I posted on trusted pilot, thought I would share here. Given that the overall…read morerating for Ballard designs on the site is a 1.6 given my customer experience, I'm not surprised. I've been longtime customer and am extremely surprised. Furthermore, it doesn't seem like the company needs any advice since the rating is so incredibly low. I'll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here's my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

I have been looking everywhere for good quality bathroom rugs with no success. I saw these guys…read moreonline and drove over there to see if they could help me. It took them less than two minutes to come up with exactly what I was looking for. The fact that they were warm, friendly, and enjoyable to speak with didn't hurt either.

My Wife and I are very happy with the results of the work done by Carpet Designs Unlimited. It was…read morerecomended by our Decorater Brenda Tucci. She was spot on , again. We had our Stairs Recarpeted, Two Bedroons Carpeted and The rest of the house Recovered with Vinyl Planks. Their employees were Very Good , very neat, very professional, and after 58 years of marriage, I have never seen a better job.

My wife and I couldn't be happier with the new floor Patricia and Bruno installed yesterday. An…read moreexcellent choice of laminate, thank you Patricia, and a solid and professional job by Bruno and his team. I was surely worried, there are lots of horror stories around, but that was unfounded. The project was a resounding success. My wife and I thank you all...

I loved my experience with this small family owned business. We are new to Boynton Beach. Our…read moredecorator, Jill K. recommended Medina Rugs for its' personal service. She was spot on. Diana and her husband Nelson were incredibly helpful. Their patience and advice was appreciated. Their recommendation on the size that would be best was excellent. Their pricing is competitive. The selection was wonderful and we love our new area rug. I love supporting small businesses especially when they make the experience such a treat. We will definitely return when we start decorating the next room.

From the owner: We specialize in all types of area rugs including traditional, transitional, contemporary, art deco…read moreand custom to fit all budgets. We also have wall to wall carpeting and laminate flooring. Finally we are hand washing experts of area rugs. Our showroom has professional color designers to help you make your selection. Family owned business with more than 30 years of experience.

I went to Palm Harbor Boutique looking for a host/hostess gift. The salesperson greeted me and…read moreasked if I needed any help. When I said I was just going to look around, she didn't hover. When I asked her some questions she was very helpful and pleasant. I found a gift and she wrapped it beautifully. I also found a little something for myself! The prices were reasonable, I was just hoping for more variety. I tried to give them 4 1/2 stars, but not sure how to do a 1/2.

Palm Harbor Boutique is a breath of fresh air and the perfect place to get lost in some quality…read moreshopping. The owner, Taylor, is so helpful and attentive. She helped me pick out several gifts for my mom and did the most amazing job pairing items. She provides an amazing service for her clients and always stocks the most adorable speciality items. This is a great shop to stop in if you need a housewarming gift or just something cute for yourself. Taylor's husband is often in the store and he is just as helpful and can really provide amazing feedback to help you stock up on gifts for the men in your life! If you are in the area, stop by and check this place out. And, even if you're not local (like myself), Palm Harbor Boutique is on Instagram and will ship to you (@shoppalmharbor)!

The Badcock experience... where do I start!? My experience from the shopping experience in the…read morestore left me frustrated by my sales person Isa. I was delivered a ripped, scuffed, and color penned up seat that was from someone trying to fix it. And a missing power cord. When I called back to the store to speak to a manager about the power cord and other things I was was told he was out of the store at the time so the next day I went to the store and spoke to the manager. They told me it was a floor model. and yes I knew that, but before delivering something like this, someone should have called the customer to inform them that this sofa was ripped and scuffed. And if I knew this I wouldnt have bought it in the first place. I didn't see it because of the direction that it was in At the store, so they agreed to replace it with a brand new one, but I had a three year warranty anyway so I'm sure why it seemed like it was a problem in the first place. So when I left the store, I got a couple calls from the manager about it being delivered the same day and then another call saying no the next day. Then the day before the delivery I received a call from the sales person Isa about needing to send pictures of damage to some approval person or something which I waited to hear what the outcome was, but no one followed up with me. I had to call to make sure someone was coming out as promised. So, I thought to make it easier and quicker for the delivery person and because I had other things that needs to be done on this day because it was basically 4 PM now and yes I was given a delivery time between 12 to 6 PM but like I stated, I had some other things I needed to do. I took the sofas outside, so it would be an easy exchange. But no! That turned into a big problem.! The deliver drivers told me I shouldn't have done it and then the deliver driver called the manager which tried to blame me for the damages that I had already reported! . And that's just absurd! all of this could have been avoided by a manager calling or having their ( and I'm using this term loosely) their sales person call the customer to report the damages. And to ask if you're OK with accepting this as is. That place dropped the ball in so many different occasions. I was told that he thought the sales person called me ... smh!! so now you don't even know what your employees are doing.. Great example of the blind leading the blind! Badcock that whole experience was so inexcusably unprofessional, and you have the wrong people representing you. What a horrific experience! Buyers please beware!!

Very professional the young lady helped me out tremendously. I believe her name was Wawa. she's…read moregreat

Great service selection and price Fabulous family business…read more They get all you flooring and carpeting done to a five star level

Having bought an area rug for downstairs and having a great experience we decided to comeback again…read moreas we were carpeting our upstairs. Both their carpet knowledge and experience was right on the money. We ordered our carpet and the installation was great. We would definitely use and recommend them to anyone looking to install new carpeting.

I cannot say enough great things about Campbell's Area Rugs & Carpet. I was fortunate to receive…read morethem as a referral, and from the very first contact, the experience was exceptional. They literally provided next-day service, which is almost unheard of--especially during the holidays. This was for a surprise Christmas gift for my sister and brother-in-law (arguably the hardest people on the planet to shop for), and Campbell and Gary went above and beyond to make it happen on incredibly short notice. They were not only professional and knowledgeable, but genuinely kind, patient, and invested in making sure everything was perfect. They worked quickly and handled every detail flawlessly, and truly delivered when it mattered most. Thanks to them, the gift was a huge success. If you're looking for outstanding service, beautiful rugs and carpet, and people who truly care about their customers, look no further. Campbell and Gary are the real deal, and I will absolutely be recommending them to everyone I know.

I have used Campbell's for several projects over the last 10 years. They always go over and above…read morewith every project. Their experience and workmanship is excpetional. I've had a beautiful area rug made for a master bedroom, LVP floors installed in a rental unit, repairs from water damage to wood floors, to LVP floors, new baseboards and carpet in this last project. They were on time everytime. I would highly recommend their services. I will be remodeling 2 bathrooms in the future and plan on using their company again! Pauline D.

Folks, JB Lewis is as good as it gets. They have been my…read morecarpet people for over 20 years in the Palm Beach area, and they are reliable, trustworthy, and most importantly, HONEST. Richard and Candace are the new owners, as Mr. Lewis retired. They are as good as he was, and just as professional. I love them. More importantly however, is the showroom has a wide array from which to choose, with all price points. I am a designer: I know great product. They have it, and they are wonderful to visit. Love this place!!!!

Great carpet company. Candice in the office and Richard in the field, you can't find a better team…read more They were recommended to me by a friend and I am so glad I took her advice. From the minute you walk in the door you feel like their most important customer. They were very attentive, listening to my wish list and selecting carpet that would work well and fit my time line for installation. The installation was finished today and I am so happy with the results. Richard and his team were very neat and organized.