Very reliable. Not much more you can ask for when booking a cab in Des Moines! read more

I feel shy about taking transportation such as public buses or cabs given that I grew up in the car culture of Southern California. I'm just not used to it. I'd probably die if I ever visited NYC alone. I opted to just call a cab given that I'm pregnant, was by myself, and have never ridden a public bus. I was pleasantly surprised that it's relatively easy to get cab transportation. Just called the number, told the dispatcher my location, and waited a little over 10 minutes by the mega bus stop downtown. Neither the dispatcher nor my cab driver had warm and fuzzy personalities, but I survived. It was a $2 base charge. Traveling from 4th and Walnut to DMU cost about $7. read more

My husband had a dialysis session at 5:40 am, so he reserved a cab for 4:45 am. At 5 am, when the cab didn't show, he called them and was told "Oh, it will be another 20 to 30 minutes." The hotel manager on duty noticed the situation and stepped in. "Capital tends to do this, overcharge, and sneak in hidden fees. Let me call another company, Liberty, for you." Liberty showed up in five minutes/ According to my father in law, Freedom is the merger of two cab companies and is so large at this point, they do not care about customer service. Beware Capital. read more

Was told a ride from the airport to my home near Polk City would be about $43. I know it's just an estimate. Driver used a Garmin, which routed us east to go northwest. Fare was over $60. I hardly ever use taxi services, called these folks first because of the bad press Uber has recently received, but paying extra because this fellow didn't know a direct route will have me trying Uber next time... read more

Rude driver. Clearly angry I was going a short distance. He threw 2 of my bags in the trunk and tried to talk me out of going. A first for me. Isn't this a service job? Hmmmm. Avoid. read more

Waited an hour for a Yellow Cab at the Marriott. Who knew the Capitol and Yellow Cabs were the same? They were. Avoid both.

Incompetent would be one way to describe this outfit. We tried to arrange a prepaid fare for our elderly relative. We faxed our credit card information. We were charged $32. When the driver arrived, he said the ride was not paid for. Avoid them. Try uber read more

I called for a cab and it was perfectly on time. Amazing right? I told him my location but I wasn't 100 percent sure since I didnt know the area very well but gave him the address and location..Well he got us way lost,I had to Google map the location,still paid my 15 plus bucks for him to take me around a few blocks lost. Oh and he was riding in 2 lanes while swerving all over the road. He semmed drunk to me and couldn't hold a very good conversation because he would almost hit things on the raid.. He also happened to tell me I was wrong for personal choices I have made over and over again . He was just rude. read more

Terrible I had to wait 2.5 hours for a ride. Don't ever call this place. Operator was incompetent. However the driver was quite pleasant

This review is for the driver I had coming back to downtown she was quiet and she demandedbwhy the other cab driver wait to pick me up at good will when I told the one who dropped me off that it would be a while had to talk to my old boss and job coach and when we got downtown she screamed get off ur phone or I'll go ballistic to a driver in front of me now I have seen ballistic people in my life but. Cab driver to say that scares me I wqs like please lady I don't want to die of a cause of you pissing off some dude who may have a gun so that why I gave you guys a one star and remember since I have yelp I write reviews routinely so yeah read more

Used them again this summer in Iowa. Used both Capitol and Yellow Cab, which drivers say is basically the same company. If you call the main number, you can get a cab pretty quickly. In fact, when I needed an emergency trip at 1:00 AM to take my cat to an emergency vet, they came pretty quickly. On the other hand, if you "name request" a certain cab driver, it helps to give an hour's notice. I got to know two of the drivers (one for Yellow and one for Capitol) and used those two drivers a lot of times during my summer stay in Iowa. One of the drivers didn't like the credit card machine and kind of.... "preferred" to get cash. Others were ok whether you paid cash or used the credit card machine. Again, if you want to leave a cash tip instead of adding the tip to your credit card, you have to jump through a few hoops to get past the "I'm not leaving a tip" stage. It's just easier to have the tip added to the credit card but you do get to choose the amount yourself. The drivers I used all had some sort of GPS to guide them. One driver had it in the car, another driver had it on their smart phone. read more

Not reliable!! My cab never showed up and I had to scramble for an alternative to get to the airport. The dispatcher was rude and couldn't tell me anything about when to expect the late cab. Here are the details: I called ahead and reserved a cab to pick me up at 5 AM the next day to take me to the airport. I was told it was no problem, and the company called back a few hours later to confirm the reservation. I went to sleep feeling confident I would have a ride. I was outside and waiting at 4:50, but by 5:05 there was no cab and no communication from the company. I called to ask if the cab was running late, did they know where it was, and when it would arrive. The dispatcher curtly told me that I was "on the board" and she didn't know when a cab would arrive. I asked what "on the board" meant--hadn't they sent a specific cab to me for this time? The rude dispatcher just replied "You're on the board. Thank you." And she essentially cut me off. I explained that I could only afford to wait 15 more minutes--any more and I would miss my plane. The dispatcher remained rude and unhelpful--she could not tell me whether I could expect to have the cab in time or not. Well, still no cab by 5:25, so I called again. I explained that I had to cancel the cab, because I had no more time to wait. I got my car and raced to the airport, leaving it to rack up parking charges while I am away. You should not trust this company for three reasons: 1) they seem incapable of providing a cab on time (or even within 25 minutes of the confirmed time 2) the dispatchers don't know where their fleet is and cannot provide any real service to customers 3) the dispatcher was rude about my inquiries--when they should be apologizing for not having the cab they confirmed for me! I think this company operates Yellow Cab as well, since they answered "Yellow Cab" when I called the number for Capitol Cab to make the reservation. I would avoid both. read more

Called for a cab at 3 am. They said it was going to be 35 minutes. 45mins later I called back to make sure all was well and the lady told me it should be there in 15min, or call back. That 15min pasted and I called back she told me the same things again. I told her to cancel the cab and then I told her how to do her job. Never use cabs in Des Moines. Yellow Cab gave me the same poor service as well. read more

Last week, I took their cab from airport to my home. The driver thought I am a visitor and selected a longest route. It finally cost me $55 which is $20 more than usually. By the way, Capitol Cab Co and yellow cab are the same company. read more

I downloaded the app just go express how angry I am!! My boyfriend who was dressed very well, as he just finished having dinner with his coworkers at guru bbq walked all the way to the cab stop by American Outlaw in downtown Des Moines to wait for a cab. 45 minutes passed and several cabs including capital cab passed him just to pick up a white person instead of him! He was an Asian guy, who was alone, just trying to get home. Seriously I will NEVER EVER use your cab service or probably any cab service if this is the way you guys run your business!!! Assholes. I had to put a star because it wouldn't let me post without one. Ugh! read more

Called for a cab before 1 am. Was told it would be a 35 minute wait. We waited till 2 - they called and asked if we still needed a cab after we had called them and they had told us 15 minutes. I said yes. We walked back to the hotel after waiting another 15 minutes. Got a call at 330 asking if I still needed a cab. Worst experience ever. read more

Tried to use this cab service today for the first time. It will be the last time. I called a couple of hours ahead to reserve a cab for a specific time in the afternoon. I had a medical appointment in a place 15 minutes drive away so I requested that they pick me up 30 minutes before. Nobody showed up at the specified time and when I called I was told they were very busy and had me on the list but would not be there before 20 minutes. The funny thing is that apparently that is the way they operate, the just arrive at your place when they can, not when you need them. A sort of 'first come first served system'. Totally useless when you have an appointment at a specific time. Be careful if you decide to use this company to go to the airport or in any circumstance when you cannot be late. read more

Called cab company on Sunday nite to book a cab to take me to the airport Monday morning for business trip. Time for pick up came and went. Called and was told that there was a mistake and that there was no cab even on its way to get me. I barely made my flight b/c I had to scramble to get a ride at 4:45 in the morning. Will not depend on this company next time I need to get to airport. read more

Wish there were a no star rating. They were paid in advance to be somewhere at 6:00am.... they were not there until 7:30Am... When I called today Heidi (the call center supervisor) said they were a few minutes late... I really do not understand how 1 1/2 hours is a few minutes... Also, they did not call me to let me know they did not take care of the pick up but when I call they say they have the money to give me back.... Wondering if they were going to keep my money if I didn't call them. To make matters worse Heidi said "we tell everyone we can't guarantee a time" but admitted she did not tell me or the person who came into pay for the services they didn't guarantee a time. The unfortunate thing is that the cab companies in Des Moines are all owned by the same "people/company". Next time I will pay my 16 year old do to something instead he is more responsible and dependable then the cab company. read more

My brother ordered a cab ride two hours early to get him to the bus station on time to catch his bus home, the cab did not arrive until ten minutes before the bus was to leave, so he was late to catch his bus and had no money leftover to get back to his hotel. Called cab company and were completely unsympathetic, claiming that they make no promises and they pick you up when they pick you up, no matter if you have to be somewhere at a specific time. Then the woman on the phone gave attitude, and was just nasty in general about the whole situation, claiming it was all my brother's fault, despite ordering the cab as early as he did that day so he wouldn't miss his bus. If I ever need a cab, I won't be calling this company. read more

Never showed up to take me to work, then when I called, claimed they'd come already (even though I had been watching carefully) and claimed they'd called me when they arrived (I had my ringer all the way up, and my phone's history showed no such call). Then, when I asked for another cab, I was told it would be 30-45 minutes. read more

If i could give less than one star, I would. The cab driver who my boyfriend and I got into a cab with last night drove us to the south side from downtown, which is normally like $15-20, fine, but apparently her machine was jacked because MY account ($5k+ plus it'll just overdraft me even if it is under) and MY credit card ($7k limit with 0 on it) and 2 of his cards were declined. "well what are we gonna do?" i dunno sweet cheeks drive me to the f!cking ATM and i'll get some money out it's your machine not my problem so she starts driving us towards to bank and THEN starts driving out in the middle of nowhere complete wrong direction. "is your money out here how bout i take you out here" let me out of the f!cking car, my boyfriend and I walked home he literally got out of the car while it was still rolling and we walked half a mile+ home she threatened to go back and eff up my car so there's that. I don't know if it was that bad of a language barrier or if she was that psycho but it started to escalate really quickly sad part is, this is not the first time we have had issues with cabbies driving us all the way to the south side being ridiculous like, i understand you have a sh!tty job and you work sh!tty hours, but that's not my problem and you don't have to be a d!ck about it I don't have her # but we should be able to narrow it down obv we were the only ones being taken here at the time I was seriously scared for my life at a point. '[boyfriend], what should we do?' get out of the car, get the f!ck out of the car read more

I was at an intersection and had the right of way, the driver pulled out in front of me so I gave a courtesy honk. He then proceeded to flip me off like I did something wrong. I will never use this company because 1. The drivers obviously don't follow or know proper driving rules and 2. He made an obscene gesture while in a company vehicle. read more

TERRIBLE service. called them at 5:30a in the morning to get me to work by 7a. My workplace is only a few miles away. The cab company got me there at 7:55a. A day prior called them at 6:30a to get me to work at 8a and they got me there at 8:55a. My sister calls them at 5:30 in the morning to get her to work by 8a and yet again they keep saying they're on their way, and the call center is beyond rude about it and the cab continues to not show and they can not tell you when or how late you'll be so you yet again come late to work after paying their full price for the ridiculous service they supply. This cab service is a joke and if they need a 4 hour, 3 hour notice then they should say it, don't keep saying we'll be there and we're only 5 minutes away when they have not a clue when a cab will be there. read more

If I could give zero stars, I would. I called 24 hours in advance for a cab to the airport the following morning. When I got out side, no cab. My flight was in one hour... I called Capital Cab and they couldn't give me a reason why a cab hadn't arrived. The girl put me on hold and sent me to someone else - where I had to re-explain my situation (annoying). The new lady told me a cab driver hadn't confirmed my route yet and that they were busy. 4:45 am? Busy? I asked her what was the point in me calling ahead for a cab if they couldn't have one available... She said "well someone should have explained that to you when you made the reservation". Then she preceded to tell me to find another ride and that I'd be cutting it close in making my 6am flight. REDIC!!!!! read more

half the time ,,alright..very late ,,and they tend to hire people that dont understand English, and dont have a clue where they need to be,or where they are going..Des Moines is way to small of a town for a cab driver to NOT KNOW WHERE YOU ASK THEM TO TAKE YOU,,,Been to many large cities,and never had this problem,,,will walk before I pay some guy to learn how to get around this little town.. read more