I brought my 2012 Honda Civic HF to Rensselaer Honda cold. That is, the car had been lovingly…read moreserviced at Friendly Honda of Poughkeepsie since it was purchased, but since I moved to the capital district in 2017, that dealership was no longer convenient. It was time for a NYS inspection and an oil change, so despite the fact that Keeler Honda was closer, I opted to take the car to Rensselaer Honda. On the phone, they were very pleasant and welcoming, giving me a choice of appt times despite the end-of-year rush that hits service departments. They texted me twice on different days to make sure I was still planning on making the appt. It was simple to confirm both times. Arriving there, we drove right into the service garage and dropped off the car and keys. Jeanette was friendly and efficient, listing the oil change and NYS inspection as the items to be done. I signed off and my husband and I went to the waiting area, from where we could clearly see the garage area. There was a nice child area room, a separate quiet room and a coffee machine that provided quite a selection of beverages. Bottled water and snacks were also available. We sat in the open area near the large screen TV and simulated fireplaceA little over an hour later, the car was done for a total of $70.08. They did not try to price gouge me or search for "something" they could make money off of. Nice job, pleasant and quiet waiting area where you aren't in the middle of the showroom floor ( like Keeler Honda), and they will certainly get my return business. Update - 11/12/2019 The battery to my husband's 2016 Accord died suddenly this afternoon, so I tried to book an appt early tomorrow morning to get the battery replaced. No dice. In fact no early morning appts all week. No attempt to squeeze us in, which I find very disappointing. As a result, we had to go to Keeler Honda, because they made room for us Sorry, Rensselaer Honda, but if you want the business of any Albany driver, you need to make the room in your schedule for times when emergencies pop up.

On June 20th, my husband, myself and our 10 month old baby stepped into Rennselear Honda making the…read moreworst decision we could've made and gave them a shot. We test drove a 2108 Honda Pilot, after discussion with the sales rep we decided to move forward. After signing paperwork and leaving a deposit, he told us they did not the title for the vehicle due to an improper signature and that it should be there Monday, possibly Wednesday the latest. Needless to say the title never came. After two and a half weeks of waiting a less money in our pockets, we asked the dealership to provide us with some kind of compensation to keep us a float. Balancing a family on one car, with the expectation and verbal reassurance that this car would be in our driveway any day now- they agreed to give us a rental as we await the title. A week went by, more dates were promised, a tracking number was provided and the title never came. After a month waiting and a week with the rental the sales manager insisted we bring the rental back- because at this point we were an inconvenience and an expense. I would never recommend doing business with these people. They held onto us long enough to try and make a sale- and when they realized this title was not coming anytime soon after a month without a vehicle they decided to push us out. They lied to us over and over about the titles tracking and whereabouts, the previous owners involvement and the prior interested buyer who we later found out also pulled out after over a month waiting. Mike Smith is the biggest con artist out there and I wouldn't give him one penny off the ground if I found it :-) I would never recommend this dealership, and I suggest you stay clear of the headache. Invest your money literally anywhere else.

As a woman going in to a dealership by myself, I was a bit nervous. Chuck was a great, no pressure…read moresalesman and knew the car. Jamil, who helped me with the finance portion, was amazing and saved me a lot. This is my first time at the new building on upper Central. It's beautiful!

Scheduling service is a nightmare from this place I always want you to leave the car half the time…read moreit's usually more than a day services. The work is done well, but I shouldn't have to leave a car for an oil change that's been scheduled weeks in advance...

Debbie and Chuck are punctual with scheduled appointments and if there is an emergency, they try to…read morework with you the best they can. They are professional, provide excellent service and when preforming diagnostics, discuss the best and cost effective approach. With older vehicles, they track wear on belts and parts and billing statements include a detailed explanation of repairs. They utilize text messaging for appointment reminders, pick-up times and will text a PDF of repair estimates, upon request. A community based business, they are respectful of the surrounding residential homes, keeping their building well-maintained and the grounds nicely landscaped.

My Honda Fit wasn't accelerating evenly, so after another shop (dealership!) Said it would be a new…read moreclutch with some hefty labor costs, I went to Consaul Auto for a 2nd opinion. Their diagnosis was much simpler, more affordable, and most importantly correct. The Fit drives way better now. Also they were really accommodating with my pick up and drop off schedule. They also have a great diagnostic tool that texts you the problems and proposed fixes before they call you to discuss the next steps. I'll be going back there.

I ordered parts for my motorcycle, and the dealership called Friday morning to let me know they had…read morearrived. Since I live about an hour and a half away, I asked Brandon in sales if there was any chance they could fit me in for same-day service. He immediately said, "Let's check!" and transferred me to Josh in the service department, who enthusiastically agreed to get it done. I rolled in at 2:15 PM on a Friday afternoon, and they went right to work. While they were at it, I asked if they might also have time to replace the parking brake and address any other issues the technician noticed. About 30 minutes later, they updated me that the brake would add about 45 minutes to the wait, and they also recommended a chain service and adjustment. Everything went smoothly, and I was back on the road by 5:00 PM! These guys truly rock. I highly recommend their team for excellent service and communication. -- Keith (Remsen, NY)

Just purchased my equipment trailer from here, Brandon and Tom were excellent people to work with…read more Can't wait to continue future business with them!!!!!

Jason at m & g auto care is definitely a go to mechanic takes his time, does excellent work, fair…read morepriced, over all a great person and mechanic. There are a lot of shady local shops in Menands and this is not one of them. Do yourself a favor and prevent yourself a headache and just go to M&G auto care Jason is that guy and will take care of you.

I just bought a beautiful used car at Langan Chrysler Jeep the other day. I LOVE the car, and I…read morealso was very impressed with the customer service and attention I received. Mike Horn was my salesman and he was really honest and nice to work with. He made sure I was very happy with my car choice and showed me all the ins and outs of the vehicle before I left with it. All of the salespeople there were down to earth and helpful. They are a team that you can trust. I got an awesome deal and you can too!

I have been looking online for 5 years for a car. I physically started searching 6 weeks ago. Three…read moreweeks ago I went to Subaru of Troy. The car dealer Jimmer K went about and beyond explaining every button in the car. I had to think about it and went back a week later and the Subaru I fell in love with was sold. So I then advanced my search still looking and went back to Subaru of Troy. I had tried out different cars at about 13 different dealerships. Absolutely no one came out to see if I wanted any help, they just handed me the keys and took a copy of my license. I drove about 20 cars total but I had no idea about all the buttons. I went back to Subaru meanwhile we were constantly looking online. I fell in love with a green Subaru but it had a few things to be taken care of. My intentions were to be back on Monday to do the paperwork . In the meantime we found the identical car with like 36,000 miles less and a 2019 not a 2020. We went and looked at the car which was the same price and I bought it. Nothing had to be fixed on it. I felt really bad and left a voicemail with Jimmer. I am telling you that I have never met a salesman like Jimmer before. He went above and beyond all expectations. I would highly recommend this dealership and I would ask for Jimmer, he was "fantastic".

Scheduled an appointment for 2 pm today with Vito. We sat at a desk like fools for a half hour…read morewaiting for him. We decided that was enough waiting with no one telling us why he was delayed, or Vito setting us up with someone else to take a test drive. As we were leaving, I spoke to the receptionist and told her we were leaving and she said he was with other customers. At the same time someone stated from a disembodied voice, I'm Vito. We left anyway. We know right now dealerships have the advantage but how about giving the customer a modicum of respect.

I bought a Subaru Crosstrek when my spouse did. I was convinced by sales staff it was the same just…read morea different color. But the chemical odor is horrible and I finally figured out she has the nice rubberized low odor floor mats like I had in my Subaru Forester that I bought in Troy six years ago and this car has cheaper odor filled thin cloth mats. I didn't realize that there would be a difference from one cross trek to another but there really is!! I feel like staff was kind and pleasant and that overall there was a miscommunication. When I tried the silver cross trek I presumed the red was the same. It's not. I have chemical sensitivity so this is a problem for me and I don't know that they are going to help me. By phone didn't work well when I called. The other perspective is that this is a different sized Crosstrek very much smaller. I didn't see any indicators of type variance outside the car w the rear bumper labels. I somehow missed it on purchase day.

Went in for service. Mike was extremely helpful. In and out. Very good experience. Would recommend…read moreto others 100%.