I was so pleased to work with such professionals such as Theresa and Nataleigh! They strive to provide superior customer service. Sometimes there are so many details and things that need attention. Nataleigh provides a level of customer care with good follow-up and it is nice to work with friendly professionals that get the job done ! The reality in business is that sometimes things are not right, complicated situations, there is no shortage of problems ; however, the important thing is when a staff is professional and they have the desire to listen and they also work towards resolving the problem at hand and that is what is important. Real Estate is a difficult and complex industry, I appreciate that there are staff members such as Nataleigh to work with. There are many things to work on; however, it is refreshing to know that there are good people that are trying to work towards solutions and resolution. read more

CPS leadership: this needs your attention. My experience with Derek Shank and Capital Property Solutions has become an unacceptable pattern of missed deadlines, conflicting information, and zero accountability. A request for my 4-year-old daughter's swingset has now sat for more than six weeks after being properly submitted, despite numerous comparable sets already existing throughout the neighborhood. Yet there was apparently time to send me a notice demanding removal of a "dead" tree--a tree transplanted this year whose viability cannot reasonably be determined until another growing season. I've received incorrect HOA documents, contradictory answers about the same rules, and violation notices while my documented responses have gone unanswered. I have also cited the Ohio statutes and provisions I understand entitle homeowners to the information and records I requested. Those requests to both CPS and Derek Shank have been met with silence or dismissal rather than a substantive response. Then there's the $5 paperless-billing fee I disputed months ago after never agreeing to paperless billing. No meaningful response. Now I'm being notified that the disputed $5 is being sent to collections. A swingset can sit for six weeks. A transplanted tree can be declared "dead." A disputed $5 fee can be escalated to collections. But a homeowner asking for answers--and citing the law supporting those requests--can't get a response. At this point, I have the emails, dates, documents, and correspondence, and I am preserving the record. If CPS and Derek Shank choose to turn straightforward homeowner requests into matters requiring formal escalation to resolve, that is their choice. I am done chasing them for basic answers. CPS leadership needs to decide whether this is the standard of management they are willing to stand behind. read more

I am very disappointed with my experience with Capital Property Solutions regarding an April 29, 2026 vehicle tow. My vehicle was towed from the street in front of my condominium, where there were no posted "No Parking" signs on my side of the street. I paid $185 to retrieve it. Afterward, I contacted the City of Columbus and the private towing company. The towing company told me the property manager/Board was responsible for authorizing the tow, while Capital Property Solutions denied responsibility and stated that neither the Board nor Association had the vehicle towed. I provided the company with this conflicting information and repeatedly requested clarification regarding who authorized the tow and under what authority. I also requested reimbursement of my $185 expense. Despite multiple follow-ups and a formal request for Board review, I have received no response. My concern is not simply the $185. It is the lack of accountability and the inability to get a clear answer about who authorized the tow and why. I would encourage anyone dealing with an HOA/property management company to keep detailed records and get important communications in writing. read more

These people will lie and do anything but fix your problem. My foundation is crumbling and since December we've been trying to get it repared. The crack & hole are getting bigger. They gave us the name of a contractor that was going to get in touch with us. But, they didn't. My wife call the construction co. and they not only haven't heard from CPS, but they don't do foundations. If can avoid them, you'll be better off. read more

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This company is a completely incompetent. My HOA changed to them for 2026 and I have had nothing but confusing emails and poor customer service. read more

They always find a way to not fix anything. They waste money on stupid stuff. They told me they would sew grass where a dead tree was and they never did. They don't do any preventative maintenance. I have dealt with a lot of bad companies in my life but they are the worst one ever. I advise everyone to not buy a condo or rent anything that they manage. They keep raising our HOA and I don't know for what. Disgusting company and the people that work for them should be ashamed. read more

About 4 years ago they were fine. They have gone downhill fast and I can no longer recommend them. Active roof leak and called emergency line. Still waiting a month later to get word as to whether or not they approve the repairs. That is unacceptable. Don't even get me started on the person assigned directly to manage our community - look up the word vindictive in the dictionary and her name should be by it. read more

If I could give a zero rating I would. How can you send me a collection letter on 1/30/26 stating I owe you $205 when I sent you proof of my payment of $185 of 1/29/26? You posted my 1/29/25 payment on 2/3/26 and charged me a late fee on 2/1 for $25 when your property manager that I communicated with on 1/29/26 and showed her proof of my 1/29/26 proof of payment, said if I still have the $10 balance which was a late fee from Nov for a payment I made on 11/10/25 but you posted on your end on 11/14, and charged me a late fee of $10 on 11/11 (Veteran's day), you will charge me a $10 late fee on 1/11/26 which was a lite. You are causing me a lot of unnecessary stress. All the fees need to be refunded. You also didn't care about my hardship that I submitted early last year and denied all my requests. I have been in my house since 2005 with no issues but your company has been the worst. read more

If I could give zero stars I would. We currently have a water issue to a supply line at our condo. I have tried calling and get no live agent. Zero response on email. It's been over a week. DO NOT CHOOSE THIS RENTAl COMPANY FOR YOUR CONDO complex. We will be asking the board of directors to switch. This company does not deserve to be in business. read more

I have called since December and still no phone call! I have called and called, wore a reviews Contacted the BBB wrote a report on there. The young lady finally emailed me and told me she should call me at noon the next day if I was available I responded with yes I am. I'm not only did a phone call at noon, but I called them at 1:30 asking what the next step was the guy had no clue. She calls me back at 3:15. I'm already irate with her and told her it's not a good time for me to talk to her. Now I've called Wednesday and Thursday. And still have nothing.. I've left voice messages. I've even emailed her.. so your communication is still not there! read more

I've had so much trouble with CPS regarding external house development projects such as fence approval. I would have to pay $50-100 an hour for retrieval and supervised review of community documents-I would like to see where my money is being spent. In my opinion, I definitely would not recommend and avoid a housing development that has them for an HOA read more

CPS agreed that they owe me a refund, but they hold the money for 60 days. It's now been about 90 days and they refuse to take my calls or answer my emails. I'm reporting them to the Department of Commerce and Attorney General's Office. Call me, CPS! - Eric read more

No one ever answers the phones. If someone does, you get transferred to voicemail or simply hung up on. Since January 1 my community has been salted twice; the roads are a mess and the sidewalks were not cleared. There is a complete lack of professionalism or care. The HOA is targeting certain community members while others are given carte blanche. Dues went up $50and we get less help now than before. read more

They knit pick on the most ridiculous thing, making up new rules to suit themselves. For example, instead of allowing the city police to monitor the "no parking " on our streets, an email was sent out stating homeowners would now get an immediate $25 fine. Residents as a whole are not parking on the streets. Previous communication stated that any kind of workers could park on the street. But one of our neighbors got a letter from CPS claiming that they were parking on the street, but it was workers painting their house. Where do they expect workers to park? They also are totally non responsive to any communication challenging their interpretation of the rules. read more

Sold our condo. The title company had charges from Capital Property Solutions of $262.35 for HOA Status Letter and $300 transfer fee. That's $562.35 that CPS received from our net proceeds to tell the title company that our HOA fees were paid. This is an exorbitant amount with no justification. Sellers are getting ripped off. read more

We just started with CPS a few months ago and thus far the experience is poor. They are not a match for our condominiums. They do not have an inhouse maintenance department or person, so they do not perform minor maintenance issues. If the gutter is full and overflowing, the deal is we, the homeowners, are given a company to call and have them make the repair. This goes on for all minor building repairs. Our Board made a terrible mistake. If you are a large apartment complex or a condo complex with your own inhouse maintenance personal, then this company would probably be OK. But for a condo property of 16 units, we homeowners are on our own for building repairs. They do not return phone calls or emails. They are not BBB rated. CPS knew we were not a match but signed us anyway. I cannot get a copy of our management agreement, Fidelity insurance or Broker's license. What does that tell you. read more

Good reviews are most likely from business clients or employees but I doubt any are from residential or regular property owners. Example, Jonathan D's review below is almost the exact same review he posted about a completely different HOA. CPS cares.....about fees and fines more than managing their property. The quickest litigating business I've ever had the displeasure of working with. The property I own has horrible maintenance, condescending and inaccurate violations notices, poor customer service, and generally has been a complete nightmare to deal with. My property has 2+ HOAs every year and CPS has by far been the absolute worst ever selected. Potholes in the roads, trash strewn about, fences falling down, and all they care about are fining their residents and sending BS violations letters that usually aren't helpful or accurate. Wish I didn't have to work with them. read more

This company regularly fines honest, hard working homeowners, who work hard to maintain their properties, while turning a blind eye to glaring issues within their communities. When challenged, they hide behind the excuse that they are only doing what the board of directors of the local HOA's are telling them to do. All the while ignoring glaring issues, like broken water spigots that allow water to run into the sewage system, refuses to repair and playgrounds that need work, refuse to force the lawn maintenance to mow common areas, or to force homeowners whose properties are rotting out from underneath them to make repairs, and to maintain weeds. When challenged about the deficiencies, they claim that they are placing emphasis on the area that the HOA board wants addressed. At no time even acknowledging that there are other issues. Or that they could have made a mistake. If you are looking for a property management company that is good at lining their pockets, ignoring residents requests, and bullying residents, this is your management company. If you're looking for an honest, caring company, who advocates for their residents, move on. Don't hire them, run screaming now! read more

Horrible management company to deal with. Nataleigh has no knowledge of compliance with the rules and regulations or how to address conflict. There is no sense of urgency to resolve conflict matters, but for owners to keep dealing with the issue and hope it will resolve itself. We have addressed several issues in regards to our neighbor, they neglect to provide a resolution after 2 years. They continue to turn a blind eye to the issues and have no method of follow up with the complaints. Interesting that we pay fees for a COA that can't do their job. read more

What a joke these people are....17 story condo building that had GREAT management before these fools took over. No accountability.....no response....cant fill positions vital to the building. Board members parking cars since management can fill positions. Erica, the building....never in building off site for "management meetings". What a joke these people are. If you are in a Condo and are looking for new management....THIS IS DEFIANTLY NOT THE COMPANY TO USE!!!!!!! If anyone would like to reach out to me for more info, I would be happy to speak to them. CPS doesn't care about these reviews, but I hope that this review will help future Condo Associations NOT TO USE THIS COMPANY....THE WORST!!!!!! read more

Property Managers and HOA/COA seem like they are always fighting an uphill battle. Between, the HOA/COA, Property Management Co and Legal advice, Residents, Insurance Companies, Realtors, Title Companies, everyone has a better idea. LOL, All sides are right and often it feels like going against city hall. It just takes time, patience and understanding. Having said that, I too get upset with trying to resolve fairly simple issues. read more

I had a billing problem that was of my own making. The people I spoke to understood the issue and took corrective action. All and all a fine customer service experience. read more

CPS came into my community in 2018 did not send a letter out to any of us homeowners. 2 months later I get a letter from their attorney saying that I was in violation of deed restrictions for my retaining wall height. So I drove around and found 32 other homes with retaining walls taller then mine! 2 of the homes are board members of my community North Orange in Delaware Ohio! I refused to lower them because of the other homes and board members having them. I looked at all 90 pages of our bylaws and deed restrictions and nothing said anything about retaining wall height. But it did say stuff about types of fences and sheds that are prohibited in my community.. CPS to this day has done nothing about those homes! (SELECTIVE ENFORCEMENT 100%) But CPS attorney filled a lawsuit against me for breaking deed restrictions (but I never was) and the CPS manager Nataleigh Dillion and 2 board members turned in lying affidavits to the courts to win the case. But other homes in the community are allowed to keep adding retaining walls over 1ft, spot lights, pathway lighting, plants, and patios but im not allowed? CPS uses 100% selective enforcement against homeowners and stalks homeowners and does nothing to the real rule breakers in the community. They also take extremely poor care of the community but expect your property to be 100%! STAY AWAY FROM CPS AT ALL COST! Update: Capital Property Solutions sent a letter out to 300 homes in my community after i posted this review bashing me and lying to all the neighbors on what they have done and the board members. So I posted all 3 of the lying Affidavits that this company turned into the courts on the Nextdoor website. Would you like to have a HOA send a letter out to all of the residents in your community? That just shows you what kind of company Capital Property Solutions really is. FYI the signs are still on my house if you want to drive by and see them. read more

CPS is super responsive and a great property management company to work with. I highly recommend.

Capital Property Solutions is best property and homeowner association I have had the privilege of working with! Anyone needing a property manager in the Columbus Ohio area look no further, CPS Columbus is your team! read more

Our condo association has been with CPS for several years. They started out great but has been on the decline over the years. There is no accountability, instead of taking ownership of their employees' mistake, they blame everything on the association. When you question and hold them accountable they act like you are in the wrong. Accounting takes months to correct their errors. CPS nickels and dimes associations for everything from phone calls to calling contractors (that they recommend) to come to do repairs, to phone calls with board members and onsite visits, items for technicians to use and to run financial reports. They do not follow the associations' by laws. Responsiveness is horrible. Instead of taking 24-48 hours, it takes weeks to hear back from property managers or you do not hear from them at all. They really do not manage, they just pay the bills and charge a lot of money to do so. read more

Top notch property management company. They have a great team of people and their customer service is excellent.

Arnold takes great care of the property here at Gender Park. CPS keep everything in good shape.

Worse management to work with. They fine owner $250 for not submitting leasing contract even thought they do not send out reminders and the owner immediately submit them once they received the fine notice. "carol" in the board is mean, rude, cocky, bossy and impolite in the hearing acting like she is your commander and boss. They just want to make money nothing else. read more

I contacted them regarding one of the snow poles having been run over on the corner of the alley by our yard. Soon I received a thank you and was told that it would be taken care of. Within 24 hours it was fixed! read more

CPS and Nataleigh are excellent at what they do in regards to assisting board members on running their associations. The staff is so kind when you call in to the office and they always have time to talk to you and solve your problems. They are definitely one of the best in Central Ohio . read more

had stolen packages with some piece of trash that moved in below, only after 15 police calls over 5 months and me doing everything in my power did they lift a finger and actually fight for me. Reviewed a camera footage and said cant see her grabbing it when its pointed at my door.... Then lies and says I will get a copy of the video in a google review and tells me to get lost only police can get it on the phone. The grass is brown and dying everywhere in this entire complex at hawthorn lakes except the 10ft by the front to create an illusion that its taken care of... Trash is not picked up well, Bushes and shrubs look like shit... A fake company all around. read more

Capital Property Solutions - the nice brown dying grass they take care of... - Property Management Near Me - Worthington, Ohio

In my opinion this management company is head and shoulders above the company we have in the Villas. I've had a couple of issues over the last eight years and the master association has always been helpful in resolving those issues to my complete satisfaction. read more

Julie B is amazing! Very responsive, knowledgeable and always pleasant. I love doing business with Capital Property Solutions!

very slow, not very responsive. There was a damage on the roof of my condo, they just act very slow and don't care. Why this company still within business? Feel so bad that our COA is using them. read more

Such a wonderful and friendly staff! I always feel like my call is welcomed.

Customer care, communication and consideration are apparent core values of CPS. I have found all representatives of CPS to be both responsive and inquisitive, desiring to learn more about the various common area components in the associations that they manage. Arnold, Nataleigh and Sean maintain a positive, upbeat "can do" attitude in a challenging industry. The managers have demonstrated that they value, appreciate and have the best interest of our shared customers in mind. read more

This business continues to get worse...my HOAs have increased twice since buying my condo to nearly $200 for laughable services--grass cutting during the summer and a pool...Supposed to shovel and plow but never done promptly or rightly ...no investment into property such as updated clubhouse furniture and fitness-room equipment, which are both outdated and in bad shape...slow, uncaring response time...if possible to rate it at zero starts I would read more

Just like other reviews have stated, the staff is unfriendly and unhelpful. The services are not worth the fees. The property fees increased over 25% the month after I purchased the home. I am very displeased with this business. I would ALSO rate this a zero if I could. read more

slow to response to the needs of others; they only see each unit and property as if no one lives.