I was immediatly impressed with the representive I spoke with; Shawna McGeough. She was kind,…read morepatient, understanding and got everything set up for me within 2 days. She also walked me through the proceedure for cancelling my previous insurance. I was recommended to your company from a friend/neighbor of mine. So glad I took her advice.

My husband and I bought a home in St. Albert two years ago, and his parents stayed living in his…read moreEdmonton home. We needed coverage for our new home, and our realtor recommended Plains Insurance for quick and simple. They were quick and simple. So simple, that when it came time to renew our Edmonton address coverage, we emailed some questions and got a response right away with a quote from Plains Insurance. We signed and paid for the year shortly after. I cannot possibly explain the nightmare this could have turned into. I received the renewal info and thought it was odd that it only had our St. Albert address on it - not the RISK address in Edmonton. I thought this was odd, so I called Plains and spoke with Adrienne. She mentioned the St. Albert address but could not find the "Risk address" anywhere in the system for about fifteen minutes, my guess was that she likely went through past emails to find the initial quote/address we received by email last year. She said the system had the already insured St. Albert address as the risk address, but assured me that it was still insured as the Edmonton address and said the price was the same because of this fact. She said new paper work with the proper address attached would be sent out shortly, BUT THE PRICE WOULD BE THE SAME. Imagine my surprise when three days later I went to pay the insurance for this year, and was informed that with the POSTAL CODE change, the rate went up almost $100 dollars. Uhmm... postal code change? Now I'm confused. So my Edmonton home WAS NOT insured for the last year, but rather you somehow found a way to insure my St. Albert address TWICE? No, Adrienne assures me there would have been no issue had we been in the unfortunate situation last year where we might have had to file a claim against the Edmonton home. She says they would have just told SGI about the mix up and they would've covered it just the same... I'm not sure if y'all have had to make an insurance claim against a property in the past, but it is literally ANYTHING BUT EASY. She further went on to say that if we had updated the last years forms postal code, we would have to pay more because of the price difference - this makes zero sense when you are claiming there would have been no issues in the case of a claim. Insurance companies want their money - they don't care if a broker made a mix-up with the wring postal code. If an insurance company can get out of paying, they will - and I wholeheartedly believe this would have been a way out for them. Call it a hunch, I don't think Plains would have covered us in that event. This was a nightmare experience, made worse by being charged almost $100 more than my initial quote for something that was the mistake of the brokers. The only thing that would have made this experience worse, is if something had happened to the home in the last year, and I genuinely don't even want to imagine what that would've been like. Furthermore, when I gave Adrienne the info to pay, I asked if I could be refunded the unused portion once I find someone else to go with (she knew how unimpressed I was with this mess). She proceeded to ask me (in her usual condescending tone) if I would like a cancellation slip emailed with my receipt to make it easier. Obviously, but I think you ought to know your customer service is SERIOUSLY lacking. I requested a cancellation slip for each property, and will start looking for quotes elsewhere immediately.

I was very impressed by the work Kyla put in to getting me a better insurance rate for my vehicle…read more I was quoted exorbitantly high prices after not driving for three years and was beginning to feel very disenchanted with the process - almost to the point of giving up on driving altogether. She requested a better deal if I paid in full and spoke with the underwriter on my behalf. They approved me the discounted rate and I was on the road within the week. The discounted rate was affordable and I was happy to pay in full to save myself some cost. This was great because I do need to drive for work now that I am back in Edmonton more consistently and this makes my life a lot easier. Their office is also very nice and there is a small guard dog who makes sure everything is all good. :) Thanks for the help DND!

cannot recommend Paolo Araneta and DND Insurance highly enough. I approached DND Insurance with a…read morecomplex insurance history that other brokers found difficult to navigate. While competitors were dismissive, judgmental, and quoting unacceptable six-week timelines just to draft a policy, Paolo delivered a solution in just 36 hours. Paolo is exceptionally knowledgeable and used his personal connections within the industry to expedite a process that everyone else said was impossible. He was thorough, direct, and completely non-judgmental regarding the situation I had gotten myself into. It is clear that Paolo genuinely cares about his clients' outcomes. This small company has outperformed the larger agencies by a landslide, doing the actual productive work required to get me back on the road. If you need a broker who is efficient, respectful, and results-driven, contact the team at DND Insurance.

So far we have had a great experience with cornerstone. We transferred Home, Rentals, vehicles, and…read morerecreational and saved over $1100.00 a year. Working with them was easy and enjoyable compared to the company we were dealing with before.

This was my first experience purchasing an extended warranty, and it will likely be my last. When I…read morebought it, the dealership made a number of assurances on behalf of Cornerstone United about what would be covered. Fast forward two years, I began having issues with my vehicle that, based on the pamphlet I was provided, appeared to be covered. I brought the vehicle to a Dodge dealership, where a full diagnostic was completed. They submitted the claims expecting coverage in line with the warranty information. However, none of the repairs were approved, which was both frustrating and costly. Despite purchasing one of the higher-tier warranty options, it proved essentially useless for common issues like seals, gaskets, tie rods, and ball joints. In hindsight, I acknowledge that I should have reviewed the fine print more carefully, but I also feel I was misled by the information provided at the time of sale. Offering multiple tiers of coverage where the lower levels provide minimal real protection is misleading. It would be more transparent to offer a single, clearly defined level of coverage rather than presenting options that may give a false sense of security.

I ABSOLUTELY enjoyed working with these guys! Highly recommend contacting them…read more Angela Epp looked after my application and from the first contact up to the last minute of getting my mortgage approved (at the best rate in the market I might add) she was on top of things. Angela worked overtime to make sure my mortgage application went through and my financing condition was met in time. BEST service and highly professional.

Worst company ever to deal with. My husband recently passed…read moreaway and I have been trying to deal with the insurance. Well you need to talk to a person to make changes but nobody ever calls you back. If you try to talk to another agent to get things figured out , guess what they can't help you because there not your agent. It is a vicious circle.

When you hear Insurance Broker, you pretty much assume they are all the same, am I right? Same…read moreservice, same access to insurance companies, the same experience at the same rates. Can I let you in on a little secret? They are not all the same. Like you, I have been dealing with insurance brokers since I got my license and bought my first home. I too had experience the same old same old for the past 3 decades. That was until I met Maria Spadafora of Liebel Insurance. Never have I met someone so passionate about insurance and most importantly, saving you money! I am serious, have a conversation with her, you will be amazed and bewildered that an amazing woman such as her, would be into...insurance. Maria helped me and my family save over $700 per year in home and auto insurance. When I told my wife that we saved money and got better coverage...well needless to say she was looking at me in such a way that reminded me of our wedding night, ifyouknowwhatiamsayin! I cannot recommend Maria Spadafora enough. She is an amazing person who truly looks out for your needs above her own. She truly wants to help you. Nowhere else will you have someone in the auto & home insurance business who will truly look out for you.

This has truly been one of the worse experiences for me. I cannot stress enough how much you should…read moreavoid this company. It has caused me nothing but stress, time away from work and financial hardship. My broker has changed multiple times during my 1 year being insured with Leibel. I actually don't even know who my broker is because I am always receiving contact from other people. The broker I am constantly referred back to (Chelsea Thomas) has some of the worse attitude and customer service I have ever encountered. She truly should not be in the industry as you can tell that she doesn't enjoy her job. She constantly has a poor attitude and is extremely difficult to contact even for other brokers. She has been nothing but unhelpful and rude to me. I have been told multiple things by multiple people looking for resolutions but I am always brought back to Chelsea who ultimately tells me nothing can be done. She has actually done NOTHING to assist me other than telling me "she can't help". That has been the furthest extent of conversation from her. I almost wonder if she knows me personally and has some type of vendetta out for me, because I really have never been treated this poorly not even by her co workers. This company has taken over $900 from me that was unauthorized. They did not provide me informed consent, and are now being so ridiculously unavailable and unhelpful it's just mind boggling. It's crazy that it is easier to file a fraud claim with my bank than it is to try and just resolve the issue with Leibel. I am hoping this review will get my situation rectified as I was nothing but a good client who paid on time. At this point, I will not be recommending this company to anyone. If no resolve is made or contact attempts returned, I am just going to proceed with my bank, I will also be filing a complaint against the broker with her association as well as contacting the BBB to complain. If the news is willing to take this story, I will also be doing this as I don't want anyone to suffer the stress I am dealing with. This has had such a tremendous impact on me, truly I do not even know the words to try and explain the gravity of how serious it is that YOU AVOID LEIBEL INSURANCE. PLEASE FOR YOUR OWN SANITY, do not make the same mistake as me and proceed with their insurance. Look for another company even if it's more money monthly, it will be worth it in the long run.

Dealing with Elaine or any of the staff at McDougall Insurance is a very easy thing to do. They are…read moreso organized and a team who know their stuff and their products. If you have any insurance needs they should be the first you reach out to, Taking care of people is what they do.

I'd rate a 0 out of 5 if I could. I was a customer for over 10 years with no claims until there was…read morean issue with my annual payment, causing my policy to lapse. Once discovered, I contacted them to pay in full and have the policy reinstated, but they refused. I was forced to call their quoting service, where I spent multiple days waiting 3-4 hours on hold only for no one to pick up. After finally getting quoted through e-mail, they dragged their feet until I missed out on a renewal discount, and quoted me $200 more on my premium a year because of it. I spent over a month getting jerked around, yet within an hour I got a quote with another company for cheaper than what the Co-operators quoted. Absolutely disgraceful service, if you can even GET service. Would not recommend under any circumstance.

I have been a State Farm customer since about 2002. I started as a customer in the States and…read moreimmigrated here to Alberta. I contacted Dion and Jodie because they were the closest office to my home and I feel it is always best to give the local businesses a try before branching out. They helped me through getting my policy transferred from the States to here and were even able to continue all my discounts. I have known Dion and Jodie for two years and they have always answered all questions I have had in a professional and friendly manner. I have had regular contact with them over this last year due to a motor vehicle accident (through no fault of my own). Jodie has gone above and beyond the call of duty to ensure my paperwork is submitted to claims (who cannot accept external email due to IT security restrictions) and that I receive timely responses. She has exemplified strong follow-up skills, organizational skills and relates to people with genuine care and concern. For me, great customer service is extremely important; and it is also very rare these days. Companies are straying from the ideal that the customer is actually important. Dion and Jodie at State Farm here in Stony Plain have proven to me time and time again that my experience with State Farm as a whole is extremely important to them and that their goal is to make me happy with my services, products and interactions with them. I will reiterate, this is a rare quality in businesses today; and it is one I appreciate. I rarely rave about a company, but I believe they deserve this; they have, no doubt, earned every word of praise. I would highly recommend this State Farm office to anyone seeking a professional insurer who will fight for you. Before 2002 I had insurance through a brokerage firm...something I will NEVER do again. Dion and Jodie are a great example of the principals State Farm says it stands for and they will forever have my business. Anyone who would like to validate this post as an authentic customer review is welcome to contact me directly at amanda.wilborn@gmail.com I will be happy to arrange a phone call with you or exchange emails to verify I am a customer and validate any information stated.

Okay so this is long but it'll explain what is going on first thing is iv always liked this…read moreinsurance company iv been with them for over 5 years they are very nice staff in house and they are fast and quick when ya need them but when it comes to making a claim and it has been the worst recently I had someone jump out in from of me with less then 2 car lengths to react and I was going 100 with an eco diesel truck fully loaded and it hurt I was very lucky to walk away but I'm still rough but my truck was done for you deal with the advisers and well claims people they are impossible constently saying they are not getting the files I'm sending , they are trying to rip me off the appraiser is saying there was damage to my vehicle prior to the accident which there was definitely not true truck was mint I love it took great care of it, they said it was 61000 kms when it was way lower but he couldn't start it because the battery was cut by the fire department. Then they price compared to 5 gas trucks because they were also tradesmen but they did not diesel all gas which is way cheaper then a diesel truck on average 10000 to 20000$ cheaper and they don't depreciate like gas so after trying to get across to these people that is a huge problem iv only had the truck 11 months they are trying to make me take 33000 but every 2018 eco diesel is selling for 38-45000 they are not the same model as mine but outdoorsmen is not much different and the trucks had way more kms some 3x! So I call the manager and he does nothing but argue that they changed the kms back down to a more realistic amount of 50000 but still paying me as a gas truck then he tells me to do his job and go looking around for trucks to compare but they still won't take the gas trucks off they wanna use them to lower the payout of my truck from a fair amount this has eaten up over 2 weeks they only gave me the bogus offer so they could put the rental on me but I can't accept that amount how am I supposed to get new vehicle if I take that rip off offer like that I'd never get anything like I had for that money but I had full coverage and the other guy has been charged and was at fault majorly. The place they set me up with for a rental has been nothing but trouble rude and far from cheap im dropping it off soon find a new rental and it sucks because I could have had a new truck weeks ago it's waiting, looks like I'm going to have to lawyer up against my own insurance I'll definitely be shopping around after this ridiculous argument I only asked for a completely fair amount my truck is super hard to find because they sell very fast and not many people would give it up. But the staff in the building are extremely awesome iv got no complaints towards them but I'm a great driver and no claims ever then when I need them most they fail me hard and try to take me for tens of thousands cause a ton I ended up lawyering up against them and even my lawyer was aware of how they are towards claims

I'm from Edmonton ,but I deal with Mark , Krista ,and the gang.They are super nice people.Maybe the…read morenicest and warmest people you'll meet in Leduc .Oh and their prices are great too.