Visitors BEWARE!!! VERY UNRELIABLE!!!
I only gave one star because I had to in order to write this review. I would happily give them zero stars.
I called them the night before my flight to request that a cab pick me up in the morning. I called again in the morning (2 hours before) and confirmed my arrangements. The operator acknowledged that arrangements had been requested the night before and said someone would be out at the time I indicated.
I had to call multiple times to make sure the cab was on it's way.
Finally, when he got there, he was considerably LATE! This caused a huge mess.
1. He didn't know where he was going. Got lost.
2. He didn't have a credit card machine in his cab so he had to call in the payment. This took FOREVER and got me there EXTRA EXTRA LATE.
3. I missed my flight.
4. Had to rebook.
5. Had to pay a rebooking fee.
6. Had to spend SIX long hours in the Lincoln airport waiting for the next flight. Nothing to do there, by the way.
7. Changing my flight meant changing arrangements at home, too.
8. Had to rearrange for pick-up
9. Made it home SIX hours later than I would have.
I called the cab company to request a refund of my fare as well as the rebooking fee because I felt that was fair. I spoke to a man who did not give me his name but identified himself as the boss. He said, "I AM the superior," with a ton of arrogance in his voice.
1. He blamed ME for the situation. He was extremely condescending.
2. He minimized the severity.
3. After reiterating my point multiple times, he said he would only reimburse my cab fare, NOT my rebooking fee.
4. He was a jerk and told me I should have called another company, which I GLADLY would have had I known this is how he ran his business.
Keep in mind, this was a regular Wednesday morning. It wasn't game day or even a weekend.
I WILL NEVER USE THEIR SERVICES AGAIN.
Later I found out that this is typical of them. I was told that sometimes they don't show up at all.
So, PROCEED AT YOUR OWN RISK. read more