Great place how did New shoot at the service department? They came through and helped us out thank…read moreyou Caprano Volkswagon.

I have been taking my Jetta to Capistrano VW for several years, so this experience was especially…read moredisappointing. In April, I brought my car in for an oil change and annual inspection. After dropping it off at 8:00 a.m., I received no updates all day and had to call near closing time. I was told the work was complete and the car had been washed. When I picked up the vehicle the next day, I was charged $160.95 for the oil change and inspection. However, there was no inspection report in the paperwork and no technician inspection video, both of which are normally provided. A service advisor could not find documentation showing the inspection had been performed and promised that Brad (the service provider that filled my service order) would contact me. He never did. After several unanswered calls, I eventually spoke with Corey, the Service Manager. He confirmed there was no record of an inspection being performed and apologized. He offered to have the inspection completed and include a complimentary car detail if I would give them another chance. When I later called to schedule that appointment, my call was not returned. To make matters worse, shortly afterward my "Change Oil" light began flashing, indicating the reminder had not been reset. Because there was no record of the inspection, the vehicle was not washed as promised, multiple messages went unanswered, and the oil-change reminder was never reset, I was left questioning whether all of the services I paid for had actually been completed, including the oil change. What disappointed me most was not the mistake itself, but the lack of follow-through and communication. After years of being a loyal customer, I expected better. I'll be taking my business elsewhere.

Service specialist August Spencer is fantastic !! Very knowledgeable…read more Excellent advice and excellent service, I'll be back Thank you, Toyota San Juan Capistrano John

Way above average experience buying my 2026 Tundra Limited. Drove 4hrs to buy the exact one I…read morewanted at Capistrano Toyota. Bill the salesman communicated very effectively. Sam in finance was professional. Ashley in parts handled the aftermarket accessories I purchased and had them in the truck bed waiting. Pricing was more competitive than any local dealer would offer. I would not hesitate to do business with this dealership again.

We had a fantastic experience at Paradise Automotive in San Juan Capistrano. Justin was an absolute…read morepleasure to work with--friendly, knowledgeable, honest, and never pushy. He helped us find the perfect truck for our needs and made the entire process quick, smooth, and completely stress-free. From start to finish, everything was handled professionally, and we always felt like we were being treated fairly. It's refreshing to find a dealership you can genuinely trust. If you're looking for a quality vehicle and outstanding customer service, I highly recommend Paradise Automotive. Be sure to ask for Justin--you'll be in great hands!I'm

Worst experience I've ever had with Paradise Automobile. Straight up careless and unprofessional…read more One of their workers was working on my truck and had the nerve to leave it parked out on the street like it was nothing. No heads up, no responsibility--just left it there knowing it could get towed... and guess what? It DID. Now I'm stuck dealing with towing fees because of their employee's stupidity. When I called them, they acted like it wasn't their problem at all, even though their own worker was doing side work on their property. Zero accountability. Just excuses. I even told them I was going to take this to court, and their response? "Yeah, we'll see about that." That right there tells you everything you need to know about how they treat customers. Save yourself the headache and don't waste your money here. These people do not care about you or your vehicle.

It's important that everyone know how great the service team is at Jerry Seiner Honda in Dana…read morePoint. My family and I have been going to this location for over 20 years and it's because of people like Christian Dilauro and Aoude are the reason we continue to come back because they are the very best people to work with and make every car purchase / lease and service appointment actually enjoyable. I can't recommend Jerry Seiner Honda enough and specifically Christian and Aoude.

Came here to buy a car the other day, after some talking a price was agreed on. We shook hands and…read moreagreed again on price, filled out and signed paperwork, asked and confirmed again for price and what I wanted everything was good. We where in agreement with the final sale price of the car (the final out the door price) everything was still good, I get to the financing office and all of a sudden I have to pay several thousand dollars more. I reminded them that that is not the price we had agreed on, they said there must of been miscommunication (after confirming several times) then when I refused to buy the car I was told I was wasting their time and their sales person's time, that part was very unprofessional. Very bad experience over all.

These guys are legit, honest and knowledgeable about Sprinters. Had the B service done today for a…read moremore than fair price and they let me know about other items that could be worked on but no pressure to do right now. I like that, gave me confidence that I could choose to do some things myself or have them do it next time. Thanks guys, good work and I'll be back. 2016 Sprinter Van.

I only trust 1 mechanic to touch my vehicles. The honesty, thoroughness, and quality of service…read morehere are second to none. And most of the time I've been to the shop, everyone seems happy to be there. Over the years I've had a number of BMWs run through the stable, from an E90 V8 M3 to an E30 318iC, and our current 328 and x3 diesel fleet. They've all been serviced here for years. The techs, we mostly work with Brandon, are thorough in the assessment of your vehicle, recommending the things that need to be done right away and things that are coming in the future. They aren't constantly trying to upsell something that isn't needed. Service writer, Aaron, is always straightforward and communicative. The flow of information from the shop to you is fast and free, so you're always in the loop with the workings of your car. Mike, who runs the whole thing, is a stand up guy. Seems to be always in hand to help out his team when needed, and has an eclectic collection of his own. There's always something new and different being worked on. Shop is a little hard to get to, but we'll worth the trouble of getting there. Not many honest mechanics left I'm afraid. Trust that this team is who you want taking care of things if you can't do it yourself.

Had a great experience at Audi Mission Viejo! I came in looking for a car for my mom and dad, and…read moreDrew was extremely kind and helpful from beginning to end. He was easy to talk to, answered all of my questions, and made the whole process really smooth without ever making me feel pressured. I really appreciated how patient and accommodating he was, especially since this was a car I was buying for my parents. Everything went smoothly and I'm very happy with the experience. Definitely recommend asking for Drew if you're looking for a car at Audi Mission Viejo.

We have been to this dealership 2-3 times now. Either for warranty work for just general service…read morework on our range of Audis (we have four). Each time we are told the vehicle would be completed in 2-3 days. And every time it is 4-5 days. Why? For basic warranty work. We called Newport Audi and they got our sons A3 warranty work done in one day. We took our daughter's Audi to Audi Mission Viejo for the same warranty work 4 days. It was the same recalls getting done. We made an appointment, they said it will be done in 1-2 days.. we are now on day 4 and still not done. No explanation when we asked. "We are busy", we got hung up on another vehicle". It's a recall that took Newport Audi 1 day.. but Mission Viejo Audi 4 days... we won't ever come back here even though it's only 2 miles from our house. Just a heads up for anyone wanting to take their vehicle there, expect an additional 3-5 days.

I wanted to give a shoutout to Branden Vergel, Assistant Service Manager at Hyundai. Branden is…read morealways so friendly, professional, and helpful every time I bring my vehicle in for service. He goes above and beyond to make sure everything is taken care of and always makes me feel like a valued customer. One thing I really appreciate is that he always greets me with a smile and takes the time to explain things clearly. He's honest, trustworthy, and genuinely cares about providing great customer service, which can be hard to find these days. Even when Branden isn't there for one of my service appointments, the other service team members are always just as courteous, welcoming, and helpful. It's clear that customer service is a priority for the entire department.

Although I see a lot of negative reviews on Yelp, that was not my experience. I worked with Mark…read moreHejripour and he got me a GREAT deal on a Tucson. I went in at 10AM and we were was all finished by 1:30. The sales manager Brandon even worked with another dealership to get my color - Mark drove quite a ways to get it and even delivered it to my house! The part I hate about buying a car is being in the finance office and getting the spiel. However, working with the finance manager Alex was also great - I felt he was really honest didn't try and talk me into a lot of things I didn't need. I call these 3 guys the 'DREAM TEAM' So ask for Mark and he'll set you up! I LOVE my new car!!

Just stopped in to take a look at the cars, even though I was not ready to purchase, I was still…read moregreeted well and welcomed by Sam. He told me the truth about a lot of cars there. He didnt try to dupe me into buying anything. A real nice Man. If you are looking for a nice car Call SAM! He's the best

Sam went above and beyond to help me sell my car, even if I didn't buy anything from him. He even…read morecalled his friends to help physically push my car onto the street when it wouldn't start and the mechanic next door wanted it out of the lot, and Triple A wouldn't cover it. Then he sold my car to one of his friends, and helped me out with the paperwork. When I was in a pickle he really helped me out, and even offered me a great trade-in deal. A good, honest place with nice people who will work hard for you, whatever your situation.