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    Tuttle Click's Capistrano Ford

    4.2 (355 reviews)
    Closed 8:30 am - 8:00 pm

    Tuttle Click's Capistrano Ford Photos

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    F250 Lariat Tremor
    Brian L.

    Probably one of the best car buying experience I have had. My sales guy LJ, was awesome. He was very knowledgeable and if he didn't know an answer, he did the research to find out. Joe was very accommodating and Brian the finance guy wasn't pushy in the least. They all made car buying fun!

    Bronco!
    Kevin S.

    Had the best experience when trading in my truck for the new bronco. The sales team at this location has your best interest in mind and communication is top-notch. Ask for Cory Sweeney when you're ready to buy a new car! Cory was on it and I am so happy with my purchase! Repeat Ford customer here and that won't change especially after this went so smoothly.

    Tim H.

    It breaks me to give a one star as I have had nothing but good service in the past Took my car in with a problem with the back up camera. It was three days before they started to look at it so the part they had in stock did not fit and they wanted to keep it through the weekend to order another camera . This would have been a week at the dealer . This gave me to time to research the problem on the Ford forums. I did not need a new camera at a $1000 cost , this was a common and well know problem with the connection on Fire Expeditions It should be a simple task to clean the connectors and cover them to stop more grime and dirt getting in . Disappointed that they had the car three days before looking at it , upset that they did not just do the fix. Oh on the positive side they did do the oil change , so one star for that Does not matter who the rep is they can't control the shop floor, could he have managed my problem better, probably , but I just got lost in the noise of all the other customers I'm sure. Going to take my car to another dealer instead

    Ford Explorer Timberline

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    3 months ago

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    Shirley D.

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    11 months ago

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    4 months ago

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    4 months ago

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    4 months ago

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    2 years ago

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    1 year ago

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    10 months ago

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    2 years ago

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    1 year ago

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    3 years ago

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    1 year ago

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    2 years ago

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    5 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Got my dream mom-car here- great customer service and service quality! Would buy from here agian

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    5 years ago

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    7 years ago

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    5 years ago

    So nice and polite and very fast service in the service department Miner help me. Very happy satisfied customer

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    Page 1 of 9

    Ask the Community - Tuttle Click's Capistrano Ford

    Review Highlights - Tuttle Click's Capistrano Ford

    Louis Palos and Kelly Wilson worked out a great deal for me and made my transaction so easy and smooth.

    Mentioned in 35 reviews

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    I can't say enough good things about Gus at Toyota. His customer service is truly impeccable. I…read moreemailed him on a Saturday while walking around Disneyland with my kids, and within 10 minutes he personally called me back. I dropped my car off Sunday night, and by Monday afternoon it was fixed and I was back on the road. It's rare to find advisors who are that responsive, efficient, and genuinely helpful. I'm so grateful for his professionalism and care. He made a potentially stressful situation easy and smooth. Advisors like Gus are the reason people stay loyal to a dealership.

    This has to be one of the most extraordinary experiences I've had with a company in a long, long…read moretime. I ordered floor mats for my car, but they were too light for my liking and I called to return them, fully expecting an argument (as is frequent, these days), but Rick heard me out, and politely responded that he understood and would send a return label immediately. I was pleasantly surprised. I sent the mats back, but, didn't see the funds returned and called the co. Someone, equally polite, answered, listened to me patiently, told me that he'd give me the number for the store, as this was his personal number: he was the CFO! I was bowled over that he answered, and took the time to listen and help me with the information; including the manager's name, who he said would be willing to help me, as well. Well, I didn't need to speak to her, because, once again, I reached Rick and he got to researching the issue, right away, and resolved my problem. How could I NOT write a review about this amazing experience, these wonderful people and sterling service?! I felt as if I was taken decades back to another era! Thank you, Rick, Steve!!

    Capistrano Mazda

    Capistrano Mazda

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    The customer service is always excellent. I appreciate them lending out their car to me while…read morediagnosing my car recently.

    This was, without question, one of the most incompetent and negligent service experiences I have…read moreever had. I brought my vehicle in for a straightforward timing chain cover leak--nothing unusual, nothing complex. What followed was a complete breakdown in basic mechanical competence. The car was "repaired" and returned to me three separate times for the exact same issue, which was never actually fixed. It gets worse. Instead of replacing faulty components like any qualified service department would, they chose to file down parts to make them fit. Let that sink in. Rather than doing the job correctly, they took shortcuts that no reputable technician should ever consider. That decision alone tells you everything about the level of workmanship here. After the third failed attempt, I picked up my vehicle once again, hoping the issue was finally resolved. Within hours--on the same day--the oil warning light came on while I was driving. This had never happened before in the life of the vehicle. The only reasonable conclusion is that the oil was either not properly refilled or not checked at all after the repair. That is not just careless--it is dangerous. Failing to verify oil levels after engine-related work puts the entire engine at risk and could easily result in catastrophic failure while driving. To be fair, the one bright spot in this experience was my service advisor, Cyrena. She was professional, communicative, and kept me informed throughout the process. Unfortunately, her efforts could not make up for the repeated failures in the actual repair work. Adding to the frustration, Mazda Corporate Customer Service states that it takes 4-5 business days to review and respond to issues like this. After multiple failed repairs and a situation that could have caused serious engine damage, how is that an acceptable timeline? At this point, this goes far beyond poor service. This is a complete lack of accountability, professionalism, and basic quality control. I would not trust this service department with a bicycle, let alone a vehicle. Do yourself a favor--if you value your car or your safety, avoid this place entirely. I would give them negative stars if I could.

    Coastline Chrysler Dodge Jeep Ram - Charging into the future, one off-road adventure at a time--meet the eco-friendly conqueror of both urban jungles and untamed terrains!

    Coastline Chrysler Dodge Jeep Ram

    (443 reviews)

    2020 Ram 5.7 owner here. I was made aware of some dried purple stains below my water pump recently…read moreby my mechanic during my service visit. I crawled under my truck to have a look but could not see anything actively leaking from the water pump, even though that is the point of origin. No motor components above the water pump have water passing through them. I called Tuttle Click Ram in Tustin to see if the water pump had to be actively leaking to get it replaced under their 100K bumper to bumper warranty, even though the purple coolant stains are originating at the water pump. One of their service writers I've worked with in the past, told me it absolutely has to be actively leaking to get it replaced under warranty. I sat on Tuttle Clicks response for a couple days frustrated they look for any way to wiggle out of taking care of a warranty problem. I gave Coastline Ram a call, told their service writer the exact same thing I explained to Tuttle Click's service writer in Tustin. Instead of giving me the run around, Coastline said they would absolutely be able to replace the water pump under warranty but would pressure test the cooling system to verify the leak - standard, prudent protocol. Tuttle Click never gave me that option. Kudos to Coastline Ram! Fast forward a few days, brought my truck to Coastline for the scheduled leak check/repair, the service write asked me if there were any other concerns I wanted them to look at since I had a $100 deductible. I also mentioned I was getting the notorious 5.7 hemi lifter noise intermittently. Coastline called me later that afternoon to inform me the water pump was being replaced under warranty, as well as, all the lifters. I have to give high praise to Coastline Ram for making their service writers accessible by phone. As a contrast, Tuttle Clicks service writers are almost impossible to get a hold of, & they're horrible at returning calls. I would highly recommend Coastline Ram for their helpfulness, and willingness to make warranty repairs!

    I cannot say enough good things about this dealership. I went to them after trying to buy a jeep…read morefrom two other local dealers that were absolutely horrible to deal with. Coastline was really terrific and a much different buying experience. I dealt with Howie and he was super easy-going and zero pressure. No shady dealer extras were added into the price. A very straightforward deal with a fair discount.

    Tuttle Click's Capistrano Ford - car_dealers - Updated May 2026

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