I am extremely unhappy with the customer service here. If i could, i would rate this place negative.
I went in 2 months ago, in March and placed an order on dance shoes, paid everything including shipping. I was told i would get my dance shoes in two weeks. Two weeks passed and no shoes. So i called them and they said they couldn't find the order and will call me back. Two days later, i still haven't receive any call back. So i gave them another call, the manager then told me that she will placed another order and this time it will arrive in two weeks.
Another two weeks came and went, still no shoes, no calls from them. I then called them, again, and was told that the shoes were in back order from the manufacture and they will make sure it will arrived by April 23. April 23 came and went, i called them, the fourth time, the sale person informed me that she doesn't know when i will have my shoes. So i told them i want to return my shoes, she said fine. I brought them in yesterday, May 7th, and they refused to return my shipping fee.
I found that is very ridiculous that i have to pay shipping fee for something that i never received. The sale person flatly refused to do it. I am very upset with this place and will never shop there again. They never call me back when they promised to, failed to inform me about my shoes being back-order, then fail to know when i ever receive my shoe then REFUSED to give me my shipping money back. I have been extremely patient with them, and i think i had enough of them. I will report this to the BBB for bad business conduct! read more