I AM EXTREMELY DISSATSFIED with Cape Fear Customs! Please excuse my long message, and I hope you'll read it to find out why I will NEVER AGAIN do business with this company.
PROBLEM ONE: On 1-5-22, I was quoted a price by the CFC owner for $875 for an Extang bed cover for my 2008 Honda Ridgeline. When I called back two days later to order it, he said the price was $999.00! An increase of $124! When I told the owner he had already quoted me the $875 price, he admitted he did give me that price. And he asked me to split the difference between the initial quote and the "new" price. I reluctantly agreed to do this, and ended up having to pay $62 more than the price I was initially given.
PROBLEM TWO: I was told not only by the owner of CFC but also by two other employees that the Extang bed cover was very simple to install and shouldn't take but about 30 minutes. WRONG! No one at CFC explained that for my first generation Honda Ridgeline pickup, TWO RAILS had to be installed inside the bed for the cover to fit on. Everyone I talked to at CFC was totally unaware that the two rails had to be installed before the cover could be installed. Bottom line, CFC sold me a product they clearly did not understand.
PROBLEM THREE: As I attempted to install the necessary rails, I realized the holes in the rails did not fit the bolt holes in my truck bed. At that point I should have taken the cover back to CFC, but I did call Extang Customer Service and they explained that the supplier of the rails punched the holes wrong! They agreed to ship me a new set of rails. BUT, after waiting THREE WEEKS and not getting the new rails, I called CFC and the owner assured me he would contact Extang and get the new rails shipped to me with expedited shipping...AND he would let me know the status of his call to Extang. After waiting for EIGHT MORE DAYS and not hearing anything at all from CFC, I called again and talked with another CFC employee and explained my frustration with not having any idea what was happening with my new rails and not hearing anything from CFC. This employee assured me he would contact Extang and call me back by 9:00 the very next morning. He never called at all. After waiting THREE DAYS for this employee to call me back, I called CFC AGAIN to find out what was going on. I talked with yet a THIRD employee who said he would remedy the situation and get my rails shipped overnight to me. This employee also assured me that given the six weeks of delays, confusion and waiting I had experienced, CFC WOULD INSTALL MY EXTANG BED COVER FOR NO CHARGE once the new rails were received.
PROBLEM FOUR: After finally receiving my new rails after waiting for MORE THAN SIX WEEKS, I called CFC and talked with the owner and explained that one of his employees had assured me my bed cover would be installed for NO CHARGE. The owner REFUSED to honor that commitment, no matter what I'd been through. After an unpleasant exchange, the owner finally started that he would install the cover FREE OF CHARGE. BUT.....within 30 minutes, the owner called back to say he would NOT install the cover free, but would charge me $100 to install it!! He stated that the "normal charge" for installing the cover was $230. And, he stated he gave me a "discount" on the bed cover when I actually paid him MORE than the initial quote he gave me! (see PROBLEM ONE) HOWEVER, in my initial quote for buying the cover, the owner AND two other employees told me the normal charge for installation was $130, NOT $230! At this point I absolutely refused to have them install my bed cover and vowed I would have no further dealings whatsoever with Cape Fear Customs because I feel I could never trust anything anyone there told me.
BOTTOM LINE: Over and over again I was given FALSE information and prices, and was given follow through commitments that were clearly NOT HONORED. As you can imagine, I will never again do business with this company. read more