Just had my tires rotated and balanced. They said they torqued tuem to 130 foot lbs. When I got…read morehome, I double-checked them. The last time they performed this, some of the lugs were just hand tightened. When I checked today, they were not 130lbs again SAFETY CONCERN. Next, when I was checking the torque, I noticed one of the lugs did not match the others. It was a 13/16 and not a 7/8 like all of the other ones. Just great, it had I gotten a flat tire in my truck, I would not have the appropriate socket to get the tire off and put the spare on. I called the store and talked to Joe, he said that they replace the lugs when they are rusty. Not a single one of my lugs has rust on it. I don't know why they would've switched it out. I hope the thread patterns are the same and not cross threaded now. Joe told me to come back into the store and he'll get me the correct size lug. Unfortunately, I can't do it today because that would be another hour round-trip. Had I had a flat tire, I would not have been able to get that tire off because I did not have that socket in my truck. I would've been stuck calling a tow truck. Staff are friendly and they always get me in right away. They need to work on their attention to detail. Peoples lives are at stake.

I recently got some tires for black Friday and they helped me combine a deal with rims as well…read more They found the perfect size to upgrade my cars look, and also drive safely. The process on my end took a little longer than I thought, but they were able to price match some rims and tires I had found online and ordered.

They are very reasonable and do a great job and on time. We had an alignment there and CV joints…read morereplaced. Excellent quality and great customer service

This morning I took my car in for the first time here to get the regular mileage related service…read morerequested of an oil change, tires check, oil filter changed, etc. What a great experience and cost value! The mechanics are knowledgeable and friendly. The check in and check out process is seamless. And my happily drives down the road seemingly renewed!

Needed a tire checked They got it it, got it repaired all with a smile on their faces!!…read more Incredible customer service w my ck in and ck out man!!! Thank you guys for helping me!!!

I have been there 5 times they messed up 3 of them. Last time I came in to get 2 tires changed and…read morerotate the set. They changed the wrong ones and didn't rotate any of them. Save time and go elsewhere

The staff and service here are bar none stellar! They were the only tire shop from Wilmington to…read moreSouthport (where I had my catastrophic flat) that not only had a tire on hand but they also could replace it for me as soon as I arrived with the tow truck! They searched to find the new tires I needed as well as find comparable tires that cost less. Had me in and out of their shop both times in less time than they had quoted. Treated me with compassion and respect. their entire staff is friendly. All went out of their way to say hello and let me know what was happening. They even Directed me to a few more shops that they use that I may need. Their shop is so clean, it looks like you could eat off the floor in there. As they walked me from the garage to the front shop even the shelves of inventory are stacked, neat, & clean. I will not only be returning here in the future, but I highly recommend using them for all of your tire needs in and around the wilmington area!

This place is amazing! They have all makes and models of tires almost always in stock and if they…read moredon't they will within 3 days. That's the longest I've ever had to wait. Their attention to detail is unsurpassed and they can do a patch job like nobody's business. 10 star review. If you need a tire look no further

Don't trust these people. Recently we brought our car here for emissions testing and a safety…read moreinspection. We were told our car failed the inspection due to tires and steering mechanism. Besides new tires they said we needed ball joints, struts, tie rods, sway bar links, bushings, trailing arms. We left without doing the work since our car ran fine. We brought it to another garage for tires which we did need and asked for them to inspect steering. They did not see anything wrong with any of the other recommended repairs and said we were scammed. Just to be sure we brought the car to our local Chevy dealer and gave them the list from Duke's. We were told that there's absolutely nothing wrong with our car! Beware if they fail your safety inspection and want to do repairs.

In addition to his remarkable speed, James's shop is a model of organization and efficiency. From…read morestreamlined appointment scheduling to prompt service, every aspect of the customer experience is optimized for maximum efficiency.

Wilmington Tire has been taking care of our Tesla for the past 4 years. Saving us trips to Tesla…read moreservice center in Raleigh. Every time we take it in, there are more and more Tesla's there for service. High quality and reasonable prices.

Good attentive service. Con was I wasn't 100% convinced what my car really needed. I felt like I…read morewas being upsold.

Recommended by a female friend. Cleanest and neatest tire…read moreshop I've ever been in. Took me right away. Did the service quick and efficiently.

Only came in for a state inspection this time but we've been here for other services too. I called…read moreand was able to get an appointment for the next day. I waited in their nice waiting area (amazing plants and comfy seats) and it took the exact amount of time he said it would. The staff are always friendly and gave me recommendations that were under my car's warranty which was helpful. The best part was I got to chill with Frank the dog while I waited!

This place is awesome Joe is incredibly helpful and James the technician is amazing at his job…read morewould absolutely recommend. Whole thing took less than 30 minutes we will absolutely be back again.

Recommended me front steer tires for my rig. Six months later had to replace them for uneven wear…read moreon the inside and outside thread on driver and pass side. Took the truck to a front end specialist and said the tires that Black's sold me and installed were out of balance and to light duty for my semi. Never again.