Wow, I had such a great experience working with Canyon REO and their staff that don't even know where to begin. Warning: this is gunna be a bit lengthy.
**TL;DR: Canyon REO is 10/10 who I would recommend to anyone, especially professional boaters who like intuitive systems.**
I have been professional guide on week-long river trips for the past 11 years of my life, and when I pulled my canyon permit 18 months ago I knew from my experience as a river professional that I did NOT want the responsibility of orchestrating each tiny detail.
As the trip drew nearer, I also found myself in graduate school without a whole lot of time to spare on planning such an epic adventure.
About 6 months before the trip I called every outfitter that offered deluxe packages for the Grand Canyon. Although I think the "product" of gear, food, etc is probably very similar across canyon trips are very similar (I've been on other trips with other outfitted companies), Canyon REO above and beyond outshone their competitors when it came to my initial phone call and customer service. They treated my trip like an individual, special experience and asked questions that really stuck out to me as a fellow river human.
Once I decided to pull the trigger on going with Canyon REO their process was so easy and intuitive that even while in my first year of a PhD program and being incredibly short on time I never felt like I had to figure out anything for myself. They have really clear guides for food, logistics, and recommendations for outside information. I genuinely enjoyed every check-in phone call I made throughout the process.
An important logistical note was that their system for planning food for the trip was exceptional. They had so many choices, they made this part of the trip easily to delegate to other people on the trip, and they were SO helpful at accommodating one of our trip goers who had some pretty severe eating restrictions.
When it was finally time for the song and dance, Canyon REO's staff were incredibly helpful, friendly, and really matched our experience level in terms of giving us the information we needed to have a successful and enjoyable trip. Their gear was top notch, clean, and very easy to use. The way they packed food was absolutely seamless and made our nights in camp a breeze.
After our 25 day trip, the staffers that met us at the ramp were clean, professional, and helped us button things up incredibly quickly so we were on our way to our final destinations by 1 PM that day.
We also had Canyon REO shuttle our rigs. On most trips this is often the biggest headache and sketchiest part of the trip. Canyon REO made this as seamless as the rest of the trip and the staff who drove our cars were incredibly friendly and helpful at the ramp. To someone in the industry, these kinds of details really blew me away.
After the trip, the wrap up process has been really nice. I know how many individuals, families, crazy groups, etc that walk through the doors of businesses like these. I know first hand how hard it is to smile and treat each person kindly and engage with them authentically and make their trip an unforgettable experience. Canyon REO gone above and beyond my expectations every step of the way.
Could not be more happy about such an incredible trip and how easy they made this process for me.
10/10 would recommend Canyon REO to any private trip group. Especially those with professional boating experience. read more