Dishonest Business Practices & Poor Customer Service - Avoid This Company…read more
I initially reached out to MyGarageFloors.com for a price estimate, but after seeing that they were significantly more expensive than a competitor, GarageExperts, I simply told them that I would be going with my original vendor instead. At no point did I request a price match.
However, MyGarageFloors.com proactively offered one in writing, stating they would match hundreds of dollars in discounts to price match GarageExperts and even offered an additional $50 off on top of that. At no time during this conversation did they mention any stipulations, exclusions, or conditions regarding the competitor's materials.
Once I provided proof of GarageExperts' detailed process and pricing, they suddenly backtracked on their offer, claiming that the competitor's quote didn't meet their criteria--even though their original price match offer never had any conditions attached. Instead of honoring what they had written, Berry increased the price by hundreds of dollars, completely contradicting their original offer.
The situation got even worse. After work hours on a weekday, the company founder personally called me. I assumed they were reaching out to apologize for their employee's misleading statements, but instead, the call was an attempt to justify their deception and blame me for not checking their website's price match policy.
This was ridiculous for two reasons:
1. I never requested a price match in the first place--they offered it to me voluntarily in writing, without any stipulations.
2. If their price-match policy had fine print, it was their responsibility to disclose it before making the offer--not after I agreed and provided the quote they requested.
At this point, it was clear that they were trying to gaslight me into thinking I was in the wrong when, in reality, their own employee misled me.
Key Reasons to AVOID MyGarageFloors.com:
1. They do NOT honor their own price-match guarantees - They proactively offered a discount without me asking, then refused to honor it when they saw the competitor had truly outbid them.
2. They engage in bait-and-switch tactics - They first offered a price match, then increased the price by hundreds of dollars when they realized they couldn't compete.
3. Their employees are misleading and dismissive - Berry claimed there were conditions only after I provided the competitor's quote, even though his original message contained none.
4. The company founder called me after work hours just to tell me I was in the wrong - Instead of apologizing for misleading pricing, they doubled down and tried to blame me for not researching a policy I never knew existed.
5. They waste your time with deceptive sales tactics - After multiple conversations and false promises, they went back on their word, wasting my time and energy.
This was never about a price match on my end--it was about a company making an offer and then refusing to stand by their word when they realized they couldn't compete.
For reference, GarageExperts completed my garage floor with epoxy and polyaspartic over two years ago, and it still looks fantastic. They were honest, upfront, and never pulled shady pricing tactics like MyGarageFloors.com.
If you value honesty, transparency, and fair pricing, go with a more trustworthy company.